Latest / Podcasts By Donna Jodhan / Remarkable World Commentary Episode #29: Online Complaint Systems

Transcript

Remarkable World Commentary Episode #29: Online Complaint Systems · Podcasts By Donna Jodhan

• 0:12
  Podcast Commentator: Greetings. Donna J Jodhan, LLB, ACSP, and MBA invites you to listen to
• 0:20
  her biweekly podcast, Remarkable World Commentary.
• 0:24
  Here, Donna shares some of her innermost thoughts,
• 0:27
  insights, perspectives, and more with her listeners.
• 0:31
  Donna focuses on topics that directly affect the future of kids,
• 0:35
  especially kids with disabilities.
• 0:38
  Donna is a blind advocate, author, sight loss coach,
• 0:42
  dinner mystery producer, writer, entrepreneur,
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  law graduate, and podcast commentator.
• 0:50
  She has decades of lived experiences, knowledge,
• 0:53
  skills, and expertise in access technology and information.
• 0:58
  As someone who has been internationally recognized for her work and roles.
• 1:02
  She just wants to make things better than possible.
• 1:08
  Donna J. Jodhan: Hello there. My name is Donna J.
• 1:10
  Jodhan. I am an advocate, an author, blogger,
• 1:16
  sight loss coach, dinner mystery writer and producer,
• 1:20
  entrepreneur, law graduate and podcast commentator.
• 1:26
  I am extremely privileged and very humbled to tell you that each of these roles has enabled
• 1:33
  me to become more comfortable at sharing my bi weekly World Commentary podcast with you.
• 1:43
  It is titled remarkable BI Weekly World Commentary.
• 1:49
  And for this week, I really want to zoom in on online complaints systems.
• 1:57
  A lot of improvement has been made in online complaints systems.
• 2:04
  But there still remains a very, very common challenge.
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  A challenge where complaint systems are not, or sometimes not very usable and sometimes
• 2:19
  not very accessible. And if we don't address this more quickly,
• 2:24
  it would become more of a chronic problem than an exception to the rule.
• 2:32
  These systems can be improved.
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  Every single department within the Canadian government has a complaints system.
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  Every company or every high profile company or most companies boast of online complaint
• 2:49
  systems. And I'd like to see these complaint systems improve to the point where we can use
• 2:57
  them, or we as blind and vision impaired people,
• 3:01
  persons with disabilities and seniors can use them to bring to the attention,
• 3:08
  complaints and concerns for companies and departments.
• 3:14
  It is doable. All we need to do is not just get involved in a retrofit,
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  no build these or build accessibility and usability features into your complaints
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  systems. Whenever you design a new one, I know that there are many systems out there
• 3:38
  that exist that people might say, well, we can't really do this or do that,
• 3:43
  but what about having a special section for accessibility complaints?
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  I've seen it on certain websites, and I'm urging companies and government
• 3:56
  departments to do the same.
• 4:00
  Complaint systems should be looked upon as systems where we get to engage and
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  communicate, not just complain.
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  It's an instrument for us to collaborate more effectively with each other.
• 4:15
  So let's have or let's make a pledge to make online complaints systems more
• 4:25
  accessible and more usable.
• 4:29
  I'm Donna Jodhan, and I do thank you for dropping by to listen to my remarkable bi
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  weekly world commentary.
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  I will talk to you the next time.
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  Take care and bye for now.
• 4:47
  Podcast Commentator: Donna wants to hear from you and invites you to write to her at Donna at gmail.com.
• 4:54
  Until next time.