Latest / Speak In Flow / Finding Your Voice as a Female Asian Leader with Lina La
Transcript
- 0:03Melinda Lee: Welcome. Dear listeners to the speak in flow. Podcast. I'm so glad you're here today. Today, we're going to dive into empowering leaders.
- 0:13Melinda Lee: female leaders, and even more specifically Asian leaders. But it all of this goes to all leaders. But we just want to empower you to take steps of courage even when things are scary, unknown, and I have an amazing leader to to have this wonderful conversation with. Her name is Lena Law. She's program
- 0:37Melinda Lee: manager at the Palo Alto University. Hi! Lena!
- 0:42Lina La: Hi, Melinda, thank you so much for having me here. I'm so glad.
- 0:45Melinda Lee: I
- 0:46Melinda Lee: me, too. I'm excited. I we met at some conferences and ascend conference specifically, which is known to empower Asian leaders. And so I'm really glad that you're here. You're doing some amazing things at the University of Palo Alto. So can you share with the audience what some of those things are.
- 1:05Lina La: Yes, so Apollo Alto University. I'm program manager for the counseling department.
- 1:11Lina La: So we train the next generation of mental health counselors and clinicians.
- 1:17Lina La: and one of the big things I'm doing there is trying to incorporate more communication, flow and strategies into my work.
- 1:27Lina La: In universities. And I'm sure in many other workplaces. You have different departments.
- 1:32Lina La: but they don't talk to each other.
- 1:34Lina La: Why is that? We're all part of one organization.
- 1:37Lina La: but it's so hard to just talk to someone from another department. So we're pretty much in all these silos within the same organization.
- 1:47Lina La: And I found that
- 1:48Lina La: we're missing out on a lot of important information by being in these silos where we don't understand each other. We don't know what each other is doing.
- 1:57Lina La: but everything integrates in an organization. You really need to know what other people, what other departments are doing in order to not just be informed, but to do your best work.
- 2:09Lina La: So I have an example.
- 2:10Lina La: I found out that I wasn't getting a lot of the newsletters that I was previously getting. These newsletters are sent to students from time to time, and I found out that, hey? Why am I not getting them anymore for the last few months?
- 2:27Lina La: And it turns out that staff members were not getting these messagings anymore. And that is because
- 2:35Lina La: someone decided that
- 2:38Lina La: it's not useful for Staff to know what's being sent off to students.
- 2:42Lina La: which is doing us a disservice, because if I'm not knowing what is being sent to my students, I can't tell if they're getting the right messaging or the right picture or the full information. And I'm not getting the full information.
- 2:56Lina La: So this whole lack of communication, or
- 2:59Lina La: in this sense it's a disbursement of information, is making me realize there's a gap
- 3:05Lina La: in my workflow like if I don't know what my students are receiving, how could I be informed to do my work.
- 3:11Lina La: Or maybe I'm sending another repeat message that students are getting, and they're being inundated with so many messages that they probably don't read it.
- 3:21Lina La: So that's a huge piece that I'm trying to connect and reform in my department and outside, my department is
- 3:30Lina La: just working with these different department managers and program managers
- 3:35Lina La: to try to improve our communications to students, because that's really what we're doing here in my work. And that's to serve students the best we can.
- 3:44Lina La: And one big thing is to improve communications.
- 3:48Melinda Lee: Kudos for you to do that. I mean, obviously, someone didn't think that communication is important. So they cut you off, and then for you to take that leadership skill to say, Hey, no, this is so important. This is what's going to help our students when we have a cohesive team in the department and communicate effectively, and to take on that project. That's huge. That's a huge undertaking.
- 4:14Lina La: Thank you. And communication I really value because
- 4:18Lina La: there's just so much
- 4:20Lina La: under it. Right? Many people might think communication is just speaking or just writing words in an email. But really, I take a lot of heart and consideration into it. I really value what tone I'm setting in my messages.
- 4:36Lina La: or if
- 4:37Lina La: via zoom or in person, I'm really mindful of my body language, and my gestures, and even the volume of how I'm speaking to someone, I take all that into consideration, because it really sets the mood, I guess, for how you want your message to come across.
- 4:56Melinda Lee: Okay.
- 4:57Lina La: And I, I really envy some people who can really just type a message or type an email and just shoot it out really quickly.
- 5:04Melinda Lee: Yeah.
- 5:04Lina La: For me. I
- 5:06Lina La: maybe that's why my workflow tends to be a little longer than others. But I really look into like, am I using the right word.
- 5:14Lina La: Does this word convey a positive connotation or a negative one?
- 5:21Lina La: You see the background, like Esl teacher language in me from my previous experience come out when I do write these messages.
- 5:30Lina La: but yes, I really take a lot of care in drafting my messages to others.
- 5:35Lina La: And one thing I've been shifting to in my communications with email is
- 5:41Lina La: using different tools to help me make my messaging more engaging.
- 5:47Melinda Lee: Oh, okay.
- 5:48Lina La: So an example I have is I recently started using Mailchimp
- 5:52Lina La: and canva to draft
- 5:56Lina La: these beautiful email messagings, because in my role,
- 6:01Lina La: I have to send out almost every quarter
- 6:05Lina La: long messages to my students.
- 6:09Lina La: With a lot of information. So it could be about registration. It could be about book lists. It could be about happenings within our department or events.
- 6:18Lina La: and that could get pretty long if someone was reading it and receiving it. And just a whole list of words.
- 6:25Lina La: That's not very engaging, right. I'm not sure if they're even gonna read it. Read the whole thing.
- 6:30Melinda Lee: Right.
- 6:31Lina La: So what I've been using is Mailchimp, because.
- 6:35Melinda Lee: Yeah.
- 6:35Lina La: There. I work with graduate students. A lot of them are the younger population.
- 6:40Lina La: They love emojis.
- 6:41Lina La: They love graphics. They love short videos and memes. So I've been trying to input that into my messagings.
- 6:50Lina La: And I could see, you know, on Mailchim you could see that engagement increases. You could see how many.
- 6:55Lina La: We read through it how many people click through it? So that's also been very helpful for me to use the data and to help to improve my communications, and also, you know, I can't take all the credit for this. I learned this from someone else, from another department in my university.
- 7:12Melinda Lee: Okay.
- 7:12Lina La: Her role is
- 7:14Lina La: she's director of Communications. So this is her jam right? And.
- 7:18Melinda Lee: Right.
- 7:18Lina La: I hadn't reached out, or if I hadn't already been working with her on some other event.
- 7:24Lina La: I wouldn't have known that.
- 7:26Melinda Lee: And to think.
- 7:26Lina La: Like. Wow! I could have I missed out on this whole other aspect
- 7:31Lina La: to help me improve my communication like how sad it would have been if I just
- 7:36Lina La: kept working in my own little silo.
- 7:38Melinda Lee: Little silo. Yeah.
- 7:39Lina La: Department and not care about anyone else.
- 7:42Lina La: I just think about all the missed opportunities that I'm also missing out on, like, if I'm not working with other people from other various.
- 7:51Melinda Lee: Good for you to like. Know how communication to cater to your audience is very entrepreneurial, like you're taking a new innovation, something new, integrating it to reach your audience in a more engaging way. And so that is amazing and wonderful. Such a leadership, skill and and thinking about everything that you're doing.
- 8:11Melinda Lee: I know that it didn't come out of, you know just you were born with this leadership skill. Tell us about your story the past, like, you know, when you're growing up, what that was like for you.
- 8:22Lina La: Yeah, sure, I don't know anyone who was born with a leadership skill, but
- 8:26Lina La: but they were.
- 8:27Melinda Lee: No, I wish I had it.
- 8:29Lina La: Yeah, I'm trying to develop that myself, and it's been a long journey.
- 8:34Lina La: But starting from my childhood, I grew up in an immigrant family.
- 8:39Melinda Lee: Oh!
- 8:40Lina La: My parents immigrated from Vietnam. They were refugees, so that really had a big impact on how I.
- 8:46Melinda Lee: Yeah.
- 8:47Lina La: Raised, and I remember them always telling me to. Don't rock the boat, you know. Keep quiet. Just focus on your work. Work hard. Don't cause trouble. Don't speak up, don't cause noise. Be quiet.
- 9:02Melinda Lee: More your mom, your dad, or both.
- 9:04Lina La: It was for my mom, my mom, yeah.
- 9:07Melinda Lee: Interesting right? Because the moms where she was taught that.
- 9:10Lina La: Stereotype. Yes.
- 9:12Melinda Lee: Yeah, yeah.
- 9:13Lina La: That's correct.
- 9:14Lina La: So that really had an impact on me. And and growing up, I was like that right? I just stayed quiet. I just put my head down, did my work worked hard.
- 9:23Lina La: But I realize that doing that, especially in a Western society that we live in.
- 9:30Lina La: it really hindered me from a lot of opportunities. Missed promotions because I'm not seen as a leader, right? I'm just seen as a common worker.
- 9:40Lina La: and what I realize also is
- 9:44Lina La: I don't want to fit into. I don't want to keep on perpetuating that stereotype that Asians are seen as meek. They're submissive Asian women, specifically and just shy
- 9:55Lina La: like, why do we have to be that way? I don't want to be that way like I want to share my story. I want to speak out. I don't want to have any hesitation
- 10:04Lina La: to speak what's really in my heart.
- 10:07Melinda Lee: Right.
- 10:08Lina La: Because I feel like what a lot of
- 10:10Lina La: people who grew up in Asian families.
- 10:13Lina La: they're afraid right? They're like, if I say this. I'm going to hurt the other people's feelings
- 10:18Lina La: or you know, if I say this, it's gonna cause a lot of trouble, and I don't want to do that right. But
- 10:25Lina La: I think in today's world like you have to do that in order to make anything.
- 10:29Melinda Lee: Yep.
- 10:30Lina La: Here to
- 10:32Lina La: not miss out on those opportunities, and in order for other people to really see the strength in you, I don't.
- 10:40Melinda Lee: I mean.
- 10:42Melinda Lee: I resonate with that so much because I had so many. There was a new hire that got promoted before me. I was in the company already 10 years, and he got promoted, and I knew he was making the right connections. And this also brings me to my point of like you said. You don't want to miss opportunities. You don't want to. You want to be seen as that leader. People are going to see you as
- 11:05Melinda Lee: even though you're not weak. But they might see you as just not a leader. I mean, this is a great example, and I have to say this right now, whatever you know, political fence you're on. But, like Kamala Harris, I was so disappointed when she wasn't during her Vice Presidency, not she was not in the limelight. She didn't really say anything. And so now people are like, who are you
- 11:24Melinda Lee: who are? And then she's hiding behind like now she has to like Redo, her reputation, try to separate herself from Biden and it's just very interesting now and then. Now I feel, I think, that it was a little bit challenging for her to be in the spotlight. She had to actually adjust really quickly, and she did a pretty good job. But I mean. What I'm saying is that she just didn't do that during her Vice Presidency, for whatever reason, there's probably a reason.
- 11:49Melinda Lee: But it just showed that it didn't really show her as a leader. She could have already been seen as such to the American people for 4 years.
- 11:59Lina La: Yes, you're right.
- 12:00Melinda Lee: And so that's what happens when we're in corporate and we we don't speak up. We don't say we think that our work is enough.
- 12:08Lina La: no.
- 12:09Melinda Lee: We think our work shows it. No, you really got to promote it. You got to say it over and over and over again, because people are not going to hear. People don't remember people, you know. So we think, oh, we say it once, they know.
- 12:21Melinda Lee: wow, yeah. So.
- 12:23Lina La: And I truly resonate with that right now as well, because that was my mindset in the past. Right? Like, yeah, I'm gonna let my work show for it, because I work so hard.
- 12:33Melinda Lee: Exactly.
- 12:34Lina La: Like it's gonna speak for itself. But.
- 12:38Melinda Lee: Yeah.
- 12:38Lina La: Really does like. Yes, kudos, you did all this work. That's great. But does it? Did anyone know? Did anyone hear you? Anyone see that
- 12:47Lina La: so? Yes, self promotion is a big thing like you.
- 12:50Melinda Lee: Being.
- 12:51Lina La: Say it loud and proud. Tell everyone what you did, even if.
- 12:54Melinda Lee: Yes.
- 12:55Lina La: Finer. You really have to be consistent, and just keep
- 12:58Lina La: putting your good work out there by saying.
- 13:01Melinda Lee: Yeah.
- 13:01Lina La: By communicating it.
- 13:03Melinda Lee: And how do you deal with the loud and proud cause we're that's so, not me, I mean, I know it's hard. It was hard like. How? What do you think about that.
- 13:11Lina La: Definitely a big mindset shift right?
- 13:16Melinda Lee: Yes.
- 13:17Lina La: You can't just rely on someone else to do that for you.
- 13:20Melinda Lee: Yeah.
- 13:21Lina La: To do it yourself.
- 13:23Lina La: And
- 13:24Lina La: one acronym I really learned early on in my career is Q-tip.
- 13:29Melinda Lee: Oh, okay.
- 13:29Lina La: It stands for quit taking it personally.
- 13:34Lina La: That has really helped in me.
- 13:36Lina La: shifting my mindset to be more loud and proud rather than like meek and shy.
- 13:42Lina La: And that's because before. I would, I would, you know, coming from an Eastern family society. It's more collective rather than individualistic.
- 13:51Lina La: I think if I grew up in a more individualistic family. I would be more loud and proud. Right? Because I'm like, focus on me. What my needs are, what my wants are. But in a collectivist society, you're more focused on others, and how other people feel.
- 14:06Lina La: So for the Q-tip acronym. If I were to take things personally, I think that would have a huge effect on me, emotionally and mentally, simply because I'm always going to be worried like, Oh, my God, I'm going to hurt their feelings! How are they going to feel about this
- 14:23Lina La: and totally ignore what I'm feeling right? Because I'm second to them.
- 14:28Lina La: And I'm trying to shift this mindset into this loud and proud mindset where it's like.
- 14:34Lina La: Yes, I do care about other feelings, other people's feelings. But what about mine?
- 14:40Melinda Lee: Right.
- 14:40Lina La: You know I don't want to seem selfish about it, but really
- 14:44Lina La: you kind of have to be.
- 14:46Lina La: Put yourself first.st Right. What are you doing? What are you proud of?
- 14:50Lina La: And we also talked about this earlier. You just have to put yourself out there. Be bold, be brave.
- 14:56Lina La: and that way. You're not missing out on these opportunities
- 15:00Lina La: right? Other people will see that, and they will follow suit.
- 15:04Lina La: Kind of like.
- 15:05Melinda Lee: You're you're you're walking the talk because I know that you coming on to here was not, you know, something that you're like. Okay, I'm not sure but you're doing it. You're here loud and proud and and and there's moments where have there been moments where you just had a light bulb where I'm just gonna do this.
- 15:25Melinda Lee: You know. Yeah, what was that.
- 15:27Lina La: Every day, maybe.
- 15:29Melinda Lee: Just like, I'm I'm gonna give him this. Podcast. I'm gonna do. I'm even though it's scary. You know, like what I'm gonna just do it.
- 15:37Melinda Lee: continuing to
- 15:39Melinda Lee: be a bigger, expanded version of yourself.
- 15:41Lina La: Correct. Correct. One thing I'm trying to really achieve every day is
- 15:47Lina La: to not let my own insecurities or not let imposter syndrome get in the way of.
- 15:55Melinda Lee: Yeah.
- 15:56Lina La: Doing these things.
- 15:57Melinda Lee: Yeah.
- 15:58Lina La: One quote I heard is, you know, if you're gonna just do it scared.
- 16:02Lina La: That's the thing. I just follow. That. Just do it scared doesn't matter if you feel like ill prepared, or you feel like you're not worthy of it. Just do it scared, and see what happens.
- 16:13Lina La: And I have this moment when you mentioned not part of ascend. I'm part of the ascend Gdu chapter going to get you.
- 16:21Melinda Lee: Yeah.
- 16:21Lina La: The student chapter.
- 16:23Lina La: and when they put out a call out looking for officers for the ascent chapter you know, looking at my workload and my school load. I decided, okay, I can probably take a secretary role. I can take notes at meetings. I can do that. I have time for that.
- 16:40Lina La: And the former president said, No, Lena, you're going to be the President.
- 16:45Lina La: I think it's because no one else signed up to be President. But I decided, you know what this is, an opportunity. This is a calling. Let's do it.
- 16:53Lina La: So I signed up to be the President and one of the
- 16:58Lina La: events that's usually put on in the beginning of the academic year is something called a kickoff event.
- 17:04Lina La: and I'm no like event, Planner. I wasn't given a script to that, or what things I should do in terms of holding a kickoff event.
- 17:14Lina La: and during this event I was caught upon
- 17:18Lina La: to the stage to deliver a speech, you know. Introduce us and introduce yourself, and I totally wasn't ready for that for me in my mind. For some reason I thought a kickoff event. Okay, it's just gonna be
- 17:31Lina La: like a gathering, you know, there's gonna be food. There's going to be people mingling and talking. That's it.
- 17:37Lina La: But they're like, no, you gotta go on stage. You got to talk about a son and promote it.
- 17:43Lina La: So I totally wasn't ready for that, but I sucked it up and said, You know what I'm the president of. Ascend Ggu. This is something I have to do, and I stepped up and did it.
- 17:54Lina La: It's now a blur. Now, looking back. But you know, I introduced myself. I introduced a send. I told people why they should join.
- 18:04Lina La: develop their leadership skills, empowering Asian business people in the workplace supporting each other, building that network.
- 18:12Lina La: I think that's all, I said, but in the end I was able to deliver it. I'm not sure how I did, but I got through it scared, and in the end it worked out well, because.
- 18:24Melinda Lee: Doesn't.
- 18:24Lina La: Everyone kept saying, like you did a great job. I love your messaging. You were confident up there. But in the end, like I was. Yeah, I was really proud of myself. I was like I did that I wasn't prepared, but I stepped up and I did that.
- 18:39Lina La: and that kind of opened more doors for me, not just within Gdu, but it did another number in me in terms of
- 18:46Lina La: realizing that this is something I could do
- 18:49Lina La: that I could see myself as a leader, that other people see me as a leader.
- 18:54Lina La: So that kind of shifted me into a mindset of yes, just do it, do it! Scared.
- 19:02Lina La: Try to show confidence, even if you're not confident.
- 19:05Lina La: It's all about communicating your messaging, your worth, your confidence to other people, and
- 19:12Lina La: kind of what led me to
- 19:14Lina La: also join this podcast
- 19:16Lina La: and to be more of an inspiration to others who are
- 19:20Lina La: feeling. What I previously felt, which was scary.
- 19:24Lina La: shy or not worthy.
- 19:28Lina La: So I want to be an inspiration to them, and also improve myself along the way.
- 19:33Melinda Lee: Oh, I'm so glad you're here. I think your story resonates, and it's so amazing that you you've been taking these big steps to to big, bold steps, even though you're scared, and earlier, you and I. Before we got on this, you told me a little secret about. If you're scared
- 19:52Melinda Lee: you're about to big and take a big leap of phase, you're gonna do something that is out of your comfort zone. And if you're feeling all these butterflies
- 20:00Melinda Lee: right? You taught me through your Gdu program. You taught me. Take the butterflies, put them into a ball.
- 20:07Melinda Lee: No, acknowledge them. They're there because sometimes people will ignore them, and when you ignore them they actually manifest itself in this on the stage or somewhere in the conversation. So you wanna just take the time to say, Hey, I know the butterflies are there. Let's put them in a ball, and then set them free like send them off. Thanks for coming.
- 20:26Lina La: Correct. Yeah.
- 20:26Melinda Lee: So I really enjoyed that, and but despite you may you you got up on stage, and you spoke to at the ascend conference.
- 20:33Melinda Lee: and you did a great job. Didn't wasn't planned so kudos for you, and you got the results. You got opportunities. And you, more more importantly, you got knowing that you can do it. You had that mindset shift that I can do this. I could take big, bold steps and be that leader.
- 20:50Lina La: No.
- 20:50Melinda Lee: Thank you so much for inspiring us to share that message and to to connect with them, because many I resonate with it like a lot of things experiences you had. I feel like I had similar things. So so it's really great that we're on this journey together.
- 21:07Melinda Lee: raising other women, raising other leaders.
- 21:10Lina La: Yes.
- 21:11Melinda Lee: So so let's I'd like to end. Thank you so much for all your inspiration. I'd like to end with the one question that I ask all my guests, what is that? One leadership, golden takeaway that you want people to remember.
- 21:25Lina La: Yes, so my one leadership, golden takeaway, is actually something I learned in my personal leadership class that I took at Ggu.
- 21:35Lina La: and that is to not only look outward, but look inward to yourself in whatever you do. But we're going to apply it. This case in terms of leadership.
- 21:47Lina La: A lot of people think that. Oh, being a leader is just making these big speeches. It's just or writing. It's just leading a team.
- 21:56Lina La: And that's a lot of outward facing actions.
- 21:59Lina La: But we don't take the time to also look inward and reflect on ourselves. Reflect on what we did.
- 22:09Lina La: Reflect on what kind of leader. We want to be
- 22:13Lina La: and also more so importantly like reflecting on what your purpose.
- 22:18Lina La: what your values are, what your strengths and talents are.
- 22:22Lina La: because if we don't acknowledge that, as you mentioned, if you don't say it, if you don't pinpoint it, how can you expect other people
- 22:30Lina La: to know what that is?
- 22:32Melinda Lee: Right.
- 22:32Lina La: And that goes away with, you know, if you're not taking the time to name it, as we mentioned before, if you don't take the time to name it. Other people aren't going to have the ability to name it as well.
- 22:45Lina La: Share that with people. Be loud and proud about who you are, be authentic about who you are, and not being shy to share that with the world, but you have to name it first.st
- 22:56Melinda Lee: Totally. Because I think, like with leaders, if you're not clear about your own values, your own unique strength, unique
- 23:04Melinda Lee: strengths, unique purpose, then we can get easily knocked over with all of the the technology information and people swaying you, convincing you authority figures right? You can easily get swayed. So it's like, you know. And then you you get your your leadership gets weighted and gets jaded and gets, you know, muffled
- 23:26Melinda Lee: and so like having, like you said, claim it?
- 23:30Melinda Lee: I think it's really important. And that way you're guided, you are guiding yourself. And that's true leadership.
- 23:37Lina La: Correct and to help you name it. There's, you know, you don't have to do a program and be a program like I.
- 23:44Lina La: There are other big resources out there, right.
- 23:48Melinda Lee: You know, joining.
- 23:49Lina La: Affinity. Groups like ascent as
- 23:51Lina La: them, or looking for mentors or even reaching out to you. Melinda, like to.
- 23:57Melinda Lee: Oh!
- 23:57Lina La: Help to have people help you right to develop those skills or look towards leaders like you to be an example of what you want to be in the future, so that also helps helped me along my journey right.
- 24:09Melinda Lee: Right? Yeah, cause it could get really complicated. And unclear. So having somebody to bounce ideas off of.
- 24:17Lina La: Correct
- 24:18Melinda Lee: And so thank you so much. That was amazing. And thank you so much for your work with the mental health arena and guiding leaders to help more people in this area. I think this is such a huge, huge, critical, important aspect of our lives. And
- 24:34Melinda Lee: I mean, I was just thinking the other day.
- 24:36Melinda Lee: how come? You know I'm still thinking about politics. But how come? There's not on the ballot like something around mental health, a mental health crisis that we have in our nation is not talked about at all like this is something that we really need to put on the ballot, or something.
- 24:51Melinda Lee: Work around it, but so I appreciate what you do.
- 24:55Lina La: No problem. It's been.
- 24:56Melinda Lee: My pleasure.
- 24:56Lina La: Linda.
- 24:57Melinda Lee: Thank you, Lena. It's really fun. Thank you so much for being here.
- 25:02Lina La: No problem. Happy to be here, and happy to continue the conversation.
- 25:06Melinda Lee: Yes, and thank you audience also for being here. I trust that you got your golden takeaways from today and implement them. Take the steps. Take the leap of faith toward your big, bold, scary vision for yourself.
- 25:21Melinda Lee: And until next time I'll see you on the Speak and Flow podcast thanks for joining
- 25:28Melinda Lee: bye.
- 25:30Lina La: Okay.
- 25:31Melinda Lee: Hey!