Positioning public sector practitioners as ‘moral crumple zones’: Mechanisms in the early use of generative AI work support tools — Choroszewicz (2026)
Work support tools built on generative artificial intelligence (AI), like Microsoft 365 Copilot and other AI as- sistants, are increasingly the object of experimentation in public sector. Yet, empirical research on workers' experiences with these tools remains limited. This article draws on 2.5 years of ethnographic fieldwork on AI innovation in two Finnish organizations and three cases of such tools to critically explore the positioning of users as ‘moral crumple zones’ who bear the burden of ensuring the effective and ethical use of these emerging tools. The findings capture five…
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