Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Eliminating the Coordination Tax - Interview with Dan O’Connell of Front
Today’s episode of the Punk CX podcast features a chat I had with Dan O’Connell, CEO of Front, the customer operations platform built for collaboration. We talk about a range of issues, from where the CX landscape is heading to the Saaspocalypse, tokenomics, why (in experience terms) everything feels the same right now, the Coordination Tax, how Support, Customer Success, and Account Management are becoming more unified, and what needs to happen to create a more unified front (pardon the pun!) office.
This interview follows on from my recent interview – The human edge in B2B customer…
The skinny
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