The Future is Human
In the 100th episode of The Retail Tea Break podcast I’m joined by the storytelling legend, Charlie Boyle. The customer experience expert champions the powerful message: human skills are still the heartbeat of retail.
Charlie describes why emotional intelligence, empathy and effective communication are not just “soft skills”, they are critical, measurable and trainable capabilities that define great customer and team experiences in today’s retail landscape. Human skills aren’t an optional extra, they’re the foundation of the experience economy. Whether in a flagship store or behind a screen…
The skinny
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