Front of House & Hospitality All-Stars
So often we talk about restaurants in terms of food, but so much of your experience at a restaurant has nothing to do with what you eat. It's all about how a restaurant makes you feel, and that's what Matthew Brown (V. Mertz), Melissa Barnett (Semo Pasta + Wine), and Ron Mettler (Dante) discussed with me on this panel. We talked about ways to go above and beyond to delight guests, the magic of delivering above expectations, whether the customer is "always right", and so much more! This was one of the most eye-opening conversations I've had on the podcast. As much as I love food, talking about…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.