Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason
Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I'm very excited to share with you an interview that I recently conducted with Frank Eliason, the father of social service or customer service on social media, about his new book.
This interview makes up number twenty-five in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.