Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Coffee Chain Cut Drive-Thru Wait Times by 45 Percent
In this episode, Lucas and Luna dig into the operational overhaul that helped a regional coffee chain slash drive-thru wait times by 45 percent. They break down the three key changes: a redesigned order-taking process, a kitchen display system that prioritizes speed, and a new staffing model that smooths peak-hour rushes. The hosts walk through the numbers, the pushback from baristas, and the surprising role of menu simplification. They also connect the chain's approach to broader lessons in service operations, from bottleneck analysis to the trade-off between speed and customer…
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