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Owl Practice: Empowering Mental Health Professionals · The Trauma Therapist

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Or welcome back to the Trauma Therapist Podcast. My name is Gamiferson. My
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mission is to help trauma therapist be their incredible selves, to be human,
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to be real, not just a clinician. I'm a big believer in who
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we are is more important than what we know, and this requires cultivating authenticity,
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genuineness, and vulnerability, and that requires intention. Can learn more about
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my courses and workshops by going to the Trauma Therapist project dot com. That's
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the Trauma Therapist Project dot com. Let's get started, all right, So
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five or three, two and one, our folks, welcome back to the
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podcast. Very excited to happens. My guest today, Hillary Roberts. Hillary,
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Welcome, Hi, thank you so much for welcoming. I'm thrilled to
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be here. Awesome. So. Hillary began her career at o WILL Practice
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five years ago, working to help support therapists navigate the platform. She's a
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passionate advocate for mental health both professionally and in her personal life, and has
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grown in her career within the organization, where she's currently Director of Sales and
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Client Services. As a lifelong volunteer, Hillary is thrilled to continue her career
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with OWL Practice currently helping to nurture customer relationships and grow the company software to
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better serve mental health professionals. She's also an active volunteer in the LGBTQ community,
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leading a support group for women new to coming out. Hillary Welcome.
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Yeah, thank you so much for having me. I'm really excited. I
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listened to the podcast and I love the podcast, so I'm so thrilled to
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be a guest. Appreciate that. So before we get go and share with
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our listeners where you're from originally and where you are currently. Yeah. Absolutely,
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so I'm from Toronto and I currently live here as well, so Canadian
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on the pod. It's really exciting. I started my career in it doing
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a lot of volunteering. When I was in university, had summer jobs working
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at not for profits, an organization that helped people with Alzheimer's I like ran
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a lot of their kind of programs for some of the members that were there.
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I worked with marsh of Dimes helping to run employment programs for people there
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as well. And my last kind of position and not for profits was working
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in South Africa with victims of sexual assaults. It was a really hard career
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for me to be working in and I experienced compassion fatigue quite quickly. Yeah,
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it was it was hard. I really admire people who can do that
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work day to day. So I made a switch over to more of the
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private sector after that, working in sales, sales coordination, and customer service.
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And when I was ready to make a change in my last career,
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I found our practice and it felt kids met, you know, a company
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that really allowed me to combine things that I'm so passionate about in my life
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with a job helping people. A wonderful company to work for and work with,
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and I'm just so happy here. Well, you know, you just
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kind of skipped over quickly your kind of rich background. First of all,
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I mean to do what you you started this at a young age. You
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had this interest to what to help to get in there? Where did that
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come from? Yeah? So when I was actually in high school, I
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did Raspit care for families of children with developmentally to say, children disabled children,
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which was a really and riching experience. You know, we would go
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out and do things in the community or hang out and do crafts or other
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fun stuff, and it was something I enjoyed so much, really getting to
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connect with these individuals and as well with their families. I thought actually about
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being a therapist and kind of going into that field, but I was pretty
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sure I was going to be a teacher. There's a lot of teachers in
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my family, and so I chose that path instead. And when I was
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in university, I just kind of had opportunities to work in different places given
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the background that I had doing Restpitkaren working with people with special needs. So
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I'm so lucky to kind of have those opportunities. Working at the Alzheimer's Organization
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was one of the first ones that I did, and it gave me a
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real jump start into that kind of career. I ran with a nurse on
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staff. I ran a program for people who were ran new in like the
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early stages of being diagnosed with Alzheimer's, and we did things like, you
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know, activities like playing games or reading the paper, chiera, yoga.
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But I really found for myself, I connected so deeply with some of the
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members in discussing, you know, their fear of the trans that they were
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going through. A couple of them specifically, we're obviously just having a really
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hard time with the diagnosis. I'll never forget one of the clients I connected
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with George. He had been a cooking teacher for a number of years and
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he really wanted to teach us how to cook. He did Chinese cooking classes,
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and I helped give him kind of the confidence to do like a cooking
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class for us where we all made food together and then we got to eat,
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and something I think about all the time. So there, just having
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that experience, I got to work in other not for profits and volunteer situations
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aside from that as well. So yeah, it's always something I've been really
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passionate about. My parents really believe in helping people out. I grew up
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in that kind of family as well, So I just love it and I
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still love it. It's something I really prioritize in my life. House He
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had of work still as well. That's amazing and inspiring. You said you
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worked with also sexual assault survivors, which was very challenging, and I can
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imagine that was challenging. How did you What made you do that? So,
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as I said, you know, I'd work with people with Alzheimer's.
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I worked at March of Dimes helping people who had had an injury at work.
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This had and I volunteered at an organization for people with AIDS as well,
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which I really enjoyed. When I was in university, I got this
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opportunity that basically is kind of, I guess like an exchange to the government
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of Canada with other countries is the best way to describe it. And when
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I went there, it was just so different than I thought it was going
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to be. The types of sexual assault targeted victims. The attitude around it
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is so different in Canada as it is in other countries, as I'm sure
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you can imagine, and it was a really difficult challenge. You know,
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a lot of victims there in the time I was there working are children and
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the elderly, which is definitely not what I was expecting, and as you
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can imagine, just such a heartbreaking thing to be part of. It was
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just so incredibly hard. We visited hospitals, we went to conferences and you
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in this program, it was a lot of kind of taking down people's stories
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to share with the government, and it was it's so hard. It's so
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hard being a witness to someone else's trauma, especially when you don't I didn't
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feel like I really had the adequate training for that, and I definitely was
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young, and so I wasn't really focused on the level of self care that
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you need to do outside of work to make sure that you're able to show
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up for your clients that way. Yeah, yeah, I mean that's very
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intense. I could just imagine I was curious about the you know, what
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kind of training you had. But you know what kind of strikes me.
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First of all, you know, our practice is one of the sponsors here,
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and I just feel really fortunate to be able to I mean, look
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at you, You're amazing, you're working with say come on to be able
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to you know, work with you guys and have you guys sponsored the podcast
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and to bring you on and to let people hear about who's running this company
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is. I think it's really really cool and really fortunate. So before we
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started, it's kind of segue into here and then share with a listeners.
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You know what OWL Practice is. But one of the things you said to
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me before we started recording was, you know you really care about I mean,
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right, this can sound really like easy to say, but you really
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care about the therapists who are working you know, who your your audience.
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In a sense, share with us more about that. Yeah, what is
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OWL Practice? Yeah, so we are a company. We're founded about ten
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years ago. Actually buy someone whose wife was is is a really successful psychologist.
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She needed something for her practice that she was kind of using like a
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jumble of systems all along the way. So they build out to really help
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her run her practice, and from there we've grown so significantly. I think
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having those roots of building this for someone you care about, knowing a clinic
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on a really intimate level, it gave us a real advantage because we're not
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just kind of talking the talk we used to. Actually, when I started
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with the company, we would go to her office and meet in person every
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week, so we were actually physically in the clinic. We got to talk
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to the admin and the other therapists that work there about how is this system
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working, what can we help you with? And we fostered that relationship with
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so many of the customers that we work with. We really care about people's
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feedback and making the product work for them. I think something that we've really
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done is empowered our team to really know a lot of about therapists and make
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sure the platform fits them in that way. I myself, you know,
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I've been helped so much in my personal life through therapy, I really have
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an understanding of how businesses run, what they need. I know so many
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therapists in my personal life, you know that are my friends or you know,
10:18
colleagues really in some cases, and it gives us the opportunity to really
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know them, you know, going through conferences and talking to them about what
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is the biggest pain point for your practice, what is something that you need.
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Something I'm super passionate about is learning about the trends of therapy. You
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know, what are new approaches that people are really using. Something we're talking
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about a lot of a lot now in the therapy to landscape is AI and
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how that can be scary, but obviously it can also really help you in
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some ways to run your practice. So always really looking at being on the
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edge of trends and how we can help people to manage their practice in a
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way so they can see more clients. If you are spending you know,
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three extra hours every week on all of your administrative stuff, hopping between systems,
11:05
working with systems that don't talk to each other, that is three extra
11:09
hours you could be seeing clients, or doing self care, or spending time
11:13
with your friends and family to make yourself have a richer life, and that's
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something that we believe so strongly in. I think the last time we did
11:22
a survey on this, we found it saved people on average about eleven hours
11:26
a month of administrative time in terms of having everything all in one place,
11:31
like your notes, your billing, We do automatic reminders, we offer video
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therapy. All of those things together makes a huge difference, even if you
11:39
just cut out doing a reminders for your clients for your session. Our rate
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of no shows is like four percent of all sessions that we work with or
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something that like like close to that. It's definitely less than ten. I
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think it's around four. And when you think about that no shows this can
11:54
be a huge problem for therapist if you're wondering about your client and where they
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are, if they're okay, and you don't know if you've simply forgot about
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the session or if they're in crisis. On top of losing out on that
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revenue, it's a really upsetting situation for a therapist. So our practice is,
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when you say, is to help therapists manage their practice. It's what
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a software they log on your computer. Yeah, absolutely, so it's a
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software. You have your own individual login page. It's not searchable, which
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is a huge relief I think for people working with clients. Essentially you log
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into the practice. There's all sorts of settings that you can customize, and
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on the first page, the calendar, you can do everything you need to
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do with in your day. You can do your notes, you can do
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all your billing, book sessions, add new clients, all without even navigating
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away from that page. Then you can do kind of everything else that you
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need to do week to week as well, right in the system. So
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we offer intake forms that you can just send right off to your clients and
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have them digitally fill out outside of a session. We have clinical measures,
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so things like the GAD seven, the PHQ nine. I think we have
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around seventy measures now in the system that are just included with the cost of
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your subscription, so there's no concept of having to score those anymore. You
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can simply analyze the results. It grafts your client's progress over time, so
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if you are someone that is using clinical measures for your clients, it is
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a huge time saver. We have video therapy, which is secure. We
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even have an area in the system where it looks at all of your outstanding
13:28
work and piles it up into one place so you can check it at the
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end of the day, the end of the week to make sure that nothing
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ever slips through the cracks. You're never having to go to a million places
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to see where everything is. It's all nicely there in one type package,
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so you can take care of it all and really take your time back.
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There's also a concept of a client interface so they can join their video sessions.
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They can get copies of their financial documents if they need those. We
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have a messaging feature that's completely secure, so no longer you need to worry
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about email or hush mail with speaking with your clients. You can actually do
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it right through the system, send homeworks in the homework and attachments through there
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as well. And you can also use online booking. And I think the
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greatest thing, oh am, you can take payments. I didn't even mention
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that, so if you are someone that does private pay, your clients can
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put their credit card in and you can charge them yourself right after a session
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to make sure you're always getting paid. And the one thing I love about
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the system, it's so customizable, so if you're not someone that feels comfortable
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with online booking, you don't need to use online booking. It's very easy
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to turn those things off. We really over offer on the features to make
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sure that people can do everything they want. But if you are a smaller
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practice or not as comfortable with those aspects of technology, you don't need to
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use them, and if you ever do, we're so there for you to
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make sure we can they use them as well. Well, you'd mentioned that,
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you know, initially you went to one of the owner's wife's office and
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and spoke with her and find out, you know, kind of got feed
15:01
on the ground type thing and go on the conferences to speak with therapist to
15:05
find out what kind of their pain points all pain points are. What are
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some of the things that you've heard that you've been able to then go back
15:11
and implement. Yeah, one of the you know, one of the top
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things I hear. Therapists a lot of times are not necessarily very tech savvy,
15:20
and maybe some of your listeners really are, but a lot of people
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don't want to spend a lot of time figuring out of software, and we've
15:28
really resolved that by helping you through that. We have a dedicated team of
15:31
onboarding specialists. We will do things like build reforms for you and we'll build
15:35
your note templates for you so that you don't have to spend any of time
15:37
doing that, do your client import for you. Then we show you on
15:43
a video how to use the session. You can record these sessions and save
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them so that you can watch them any time you need. So that's one
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thing is we help you to make sure if anything feels confusing, we have
15:54
the answer for that. And the other aspect is we have some really great
15:58
tools for you to do that on your own. The guides through the app
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of how to do that, we have a huge suite of e FA cues
16:04
and the system itself. I think as someone who works in technology, I
16:08
don't think I'm a super tech savvy person. I'm actually just about to get
16:11
a new phone and I'm so anxious about not learning at all. I think
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the system is so incredibly easy to use. You can do things on like
16:19
multiple screens. You're never you know, going around saying like where do I
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do that? How do I do that? So that's a huge one is
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we make it easy for you to learn things. In terms of other things,
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I would say we listen to people and what they need. So,
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for example, we built video therapy. It was in progress right before lockdown,
16:40
and it was rushed out to make sure that when people were stuck at
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home they didn't have to use a solution like Zoom, which many people do
16:45
feel uncomfortable with. So that was another one. We added forms for that,
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we added measures for that. I think a lot of the things are
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people. We listen to what people need to do in their business and what
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you need to be doing to run a practice. We're head of the trend,
17:00
so we're always anticipating what you need. And one big thing we're actually
17:04
just about to roll out is a lot of people have said, you know,
17:07
I want more options for my notes. I want to be able to
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use checklists, drop down, want to be able to report on these things.
17:15
And we are rolling out a huge new release to our notes feature to
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make them a bit more standardized for people who really need this, especially people
17:22
who work with insurance companies where this is required. We just pause here for
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a moment. We're speaking with Hillary Roberts of our practice. Pause here for
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a second to thank our sponsors. All right, Hillary, how would you,
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first of all hip a compliant. Yes, absolutely. Okay, So
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people are probably thinking listening to this, thinking, oh, you know,
17:48
I'd like to do it, but how secure is it? How safe is
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it? How would you respond? Yeah? So I would say security is
17:56
one of our number one concerns we have here. The whole team dedicated to
18:00
making sure that we're secure. We are always having you know, meetings every
18:03
week where we're talking about if we're making new products, what are the security
18:08
concerns of that, how are we abiding by laws? How are we making
18:12
the system more accessible and ensuring we're abiding by those laws. So I would
18:17
say it's not even just about hippo compliant. It is about thinking of every
18:21
possible compliance that you could have and making sure we're there. We're always doing
18:25
research about new things that are passing and making sure again that we're going to
18:29
be ahead of those laws. So there's no worry or concern. We're very
18:33
on top of that. We have, like I said, people on our
18:36
team that are complete experts of that it is. I would say when we
18:40
founded the business, really one of the cornerstones that we made sure that we
18:42
had was that things were secure and compliant. Because as a therapist, you
18:47
already have to think of all of your ethical concerns. You have to think
18:49
of insurance requirements, you have to think of so many other things to run
18:55
your business. If we can just take that whole worry out and let you
18:59
know all of that's taking care of with your software, especially with your client
19:02
data. We know that fines for mishandling data are debilitating, you can lose
19:07
your license. We would never want to put somebody in that situation. So
19:11
one hundred percent completely secure, reviewed, considered with every new feature we build,
19:17
like video for example, that was a huge one to make sure we
19:19
were compliant. Nothing ever to worry about there, And if you do have
19:23
any questions, usually pass them right along to our security team, who will
19:29
give us, you know, the most detailed answer that you want and send
19:32
it right back to you, or we can always again give you something.
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It's a little bit more in playing English as well. What do you say
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to you know, the therapists out there and the coaches out there who are
19:44
like, you know, I like to do this, but I don't know
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how am I going to make the transition from you know, writing my notes
19:52
on my paper and doing this online. I'm not really sure about that.
19:56
Yeah, I mean I completely understand that. I was actually a clinic for
20:02
a massage this week, and I was thinking about how something like that a
20:04
huge clinic, how much work it would be for them, specifically to transfer
20:07
to a new system, while I was getting my massage. My mind is
20:12
always on clinics, I think. But it's funny because I can completely understand
20:18
and relate to that. I myself have done transitions of clinics with like seventy
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five to one hundred clinicians, and so you have ten thousand plus clients,
20:27
and I think it is so many layers of that. Right, you have
20:32
to get people on your team agreeing to use a new system, teach them
20:36
how to use a new system, and then you have to get all of
20:37
your clients onto a new system as well. So I want to first start
20:41
by saying, I'm not going to pretend this is just a small, easy
20:44
thing, no big deal to change. I understand this is a huge deal
20:48
to change. So what our team does is the first kind of Copple calls
20:53
we have with you is really finding out what your needs are and making sure
20:57
we can meet those We're honest about this, right, if something is not
21:03
going to work for your practice. We want you to know upfront so we
21:06
can either problem solve for a different solution or you know, guide you to
21:10
another system because we don't want you to be in a situation where we're going
21:14
to be affecting your practice negatively just to make a sale. It's not the
21:17
kind of company we are. We then work with you throughout that process to
21:21
talk about you know, every practice is really different and reports on different things
21:26
and works with different types of clients. We do a really full scope review
21:30
to see what do you need and how can we meet those needs? And
21:33
then finally after the full thing is signed, sealed, delivered, we have
21:37
a full onboarding team so they continue to meet with you. One thing I
21:41
started at ALL that I absolutely love doing for people is we do a training
21:47
for your staff and we record these so we work with whoever our point person
21:51
is on the account to get a list of what needs to be covered in
21:53
this. You know, is it simple stuff like how to log in or
21:56
is it you know, more robust stuff that you want to say to be
22:00
showing. You send us a list and then we do a reported video for
22:03
you with you on the call. So if there is kind of any interruptions
22:06
you need to make about like oh, don't forget we're going to classify this
22:08
person with this type of code. Here, you're able to add that type
22:12
of information and then it's reported and sent to you. So not only your
22:17
staff at the time can use this to onboard to watch a million times that
22:21
they need to, but anybody knew that you bring into the clinic. You
22:23
don't have to spend the time training them. You have this training video to
22:26
show them exactly how to do everything. And if there's a change to the
22:30
process and you need another video, say you know you're going to be setting
22:34
people up for online booking, we'll do another video with you. And it's
22:37
always for you to do these types of things. We want to make sure
22:41
for larger clinics we show you how much we consider that this is a massive
22:45
change to your day and your practice and your employees' lives, and we want
22:51
to make that transition as smooth as possible because we know that it's not nothing.
22:56
It's a huge deal and a huge change for people. So I'm not
22:59
going to patch and it's not but we are there to completely support you through
23:02
every step of the way. We've done this with so many clinics, I
23:04
would really consider us experts at doing this. Obviously, I would imagine that
23:10
it's much easier for individual therapists those in private practices, right of course.
23:17
Oh yeah, when you're a solid therapist. Oh my gosh, you're just
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laughing almost. It's so easy. We do a client import for you.
23:22
We help you get set up and teach you how to use the system.
23:25
And the beautiful thing about an individual therapist is you can start slowly if you
23:29
want. You know, if you are in a bit of a crunch time
23:32
and you're realizing I really need a system. Just in general, you don't
23:36
need to set up things like in taking consent forms right away. If you
23:38
feel like that's too much for you, we'll connect with you. We you
23:42
know, are sending you emails all the time, but the first like month,
23:45
three months, six months a year, we're always sending you emails inviting
23:48
you to a call with us. So if there's ever a change in your
23:52
practice, you don't have to feel pressure to just jump in with two feet
23:55
right away. You can get started with what's going to work for you then,
23:59
and we'll help you up your practice over time, or if you want
24:02
to get started with everything over like right away. We'll help you with that
24:04
too. It really depends on the type of person and what they're ready for.
24:08
We work with people like all across the spectrum, and we also work
24:12
with people of all different learning styles. Right so, we have in app
24:18
guidance where it shows you, you know, here's how you have a client,
24:19
here's how you do this. We have e FICQ articles which walk you
24:23
through is step by step written to show you how to do all of that.
24:26
We have a million training videos actually most of them I've made myself as
24:30
well. Get to hear my voice on those showing you how to use different
24:34
videos. And then again we do have live support because we know therapists it's
24:40
so important for you to be able to talk to people and really ask the
24:42
questions and get the context there as well. So I would say one thing
24:48
I you know, I love and respect our competitors. I think they have
24:51
wonderful products, but one thing I do think they can fall down a little
24:55
bit on is customer support and customer service. They may not have the bandwidth,
25:00
or it might be a choice that they make, but that's not us.
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We are here to support you through your whole journey with the software.
25:07
You know, I work with someone who's been with us from the start,
25:08
and last year they're making some huge changes to their clinics. We had like
25:11
three months of weekly calls so help them to get on board to a part
25:15
of the system they didn't previously use. So it's not that it goes away.
25:19
It's not that we charge you for this. It's that we're always here
25:22
for you to make sure that you feel supported and successful and you can get
25:26
the answers to questions you need. And as we roll out new features,
25:30
we want to make sure that you're using them to the most of your ability,
25:32
because they can always save you more time or help you to serve your
25:36
clients in a better way. So as we kind of wind down here,
25:40
you know, and listening to you, I'm thinking to myself and I'm kind
25:42
of putting myself in the position of maybe a solotherapist and thinking, this sounds
25:48
great, But why should I make the transition? Yeah, I totally get
25:53
that. I think a few reasons. The first one is it's great for
25:56
your clients. Oh, alexis stock before, But yeah, it's great for
26:06
your clients, that's the first thing. And I would say as a client,
26:08
my therapist uses OWL, I'm not going to pretend that she doesn't,
26:12
and I love it. You know, it's a central place where I can
26:17
log in, get my financial documents. She does all of my payments for
26:21
me, which is a wonderful service for me that I don't have to do.
26:23
There's a central place where I can join my video sessions. I'm getting
26:26
reminders about my sessions. It makes my experience as someone who can sometimes feel
26:33
stressed and anxious about therapy or going into sessions, a breeze. It's wonderful.
26:38
And I think some people that we speak with, you know, they
26:41
have Google forms for this or calendarly for this, and seeing all of these
26:47
different things. Different systems can go to your junk mail, you can miss
26:49
stuff. You have to remember a million passwords sometimes to book online or make
26:53
payments, and there's none of that with OWL. It is such a good
26:56
customer service experience for people, which I think is such an important part of
27:02
therapy. You know, offering great care is one piece, but at the
27:06
same vein these people are coming to you for a service, and you want
27:07
to make sure that you're providing that piece of it. Just as well as
27:11
the actual care that you're providing. That's the first thing is I would say,
27:15
it's great for your clients think about you're always thinking about them first,
27:18
and this is another way you can do that. The other thing is I
27:22
would say some people don't realize the system you have now is inefficient or using
27:26
multiple systems is taking up a lot of your time. Our system is so
27:30
easy to use. We have like thousands and thousands of therapists that use our
27:34
system for a reason. They love it. It's so easy, and I
27:40
think that that's a huge piece of it. You should switch because you're going
27:42
to love it and it's going to save you time and you're going to find
27:45
it so easy to use. And the pricing is really reasonable. Let's talk
27:51
about that. What is the pricing. Yeah, absolutely, so we actually
27:53
have a couple of different packages and we actually are running deal right now where
28:00
you get it for a dollar a month until the new year. So that
28:06
is a huge advantage in terms of the pricing. So for groups, that
28:11
pricing is kind of consultative based on who you know, how many practitioners you
28:15
have with services you need, so that one you do need to talk to
28:18
someone on our team for that, I can tell you the pricing is incredibly
28:22
competitive. I think like thirty to forty percent lower than a lot of our
28:26
competitors. So even just reaching out for a quote's a great idea. And
28:32
so we have three levels. There are twenty five dollars, thirty nine dollars
28:36
and forty nine dollars and that's a month, and you do have different services
28:41
in them. Twenty five dollars is designed for people who are brand new and
28:45
just starting out, or maybe working at a clinic and doing private practice on
28:48
the side. It's designed for someone who's a kind of part time just working
28:52
into the system. And then al core is our thirty nine dollars that you
28:59
have online booking, billing integration, using in taking consent forms, everything you
29:04
would also need to run your practice, such as like booking sessions. You
29:08
can have unlimited clients. It's in that one. It's like unlimited use is
29:14
the system. There's no concept of you know, you can only have a
29:17
thousand clients, or you pay for your client, or you pay for your
29:18
session. And then the forty nine dollars a month plan has a little bit
29:23
more so it has a really neat video feature we have called Collaborative Video,
29:29
which allows you to actually just send people a link to join the session,
29:33
which is beautiful because if you are doing any sort of like cross team care
29:37
where you're bringing in a nurse that you work with, or social worker that
29:42
the client works with, a probation officer, you can just send them link
29:45
and get them to join the session very easily for that one off situation or
29:49
multiple times if you need. You can always do group and couple's family session
29:53
on the lower package as well, but this one makes it a bit easier
29:56
if you are kind of working with those external people frequently to connect. It's
30:00
also great for clients who are not going to remember the password to their accounts,
30:04
which I'm sure we all work with people who are less technologically savvy.
30:08
The top level plan also includes medication tracking, which is great and really necessary
30:15
for some clients as well. Well. At that clinical measures feature I remember
30:18
I mentioned earlier, and I know some people use a whole separate software just
30:23
to do clinical measures, So again for that extra ten dollars a month,
30:27
you can completely eliminate that and have it all in the system as well.
30:32
So really struck by these these rates, I mean I'm just thinking, you
30:37
know, if you like have calendly to schedule and you have this to do
30:41
your invoice as you're you know, accumulating all those fees and you can just
30:45
have this one really reasonable fee. So people can go to ourlpractice dot com
30:52
forward slash guy once again, that's ourlpractice dot com forward slash guy, and
30:57
you can start to fourteen day free try well and also get this. Wow,
31:03
Hillary, thank you so much. It was so wonderful talking to You're
31:07
You're incredible, I mean real, we are, My god, this is
31:15
awesome. So people can reach out and will they talk to you? You
31:22
can talk to me if you want, but we do have some wonderful reps
31:26
that really help you to go through the process. Their names are Anna,
31:30
Hailey and Danny. But again, you know, if you're a larger group,
31:33
if you are dying to work with me, or even if you just
31:36
want to have a conversation with me about the solution and what you thought of
31:38
it, I am always welcome to do that. My name's h I l
31:42
ar Y at alpractice dot ca A because I live in Toronto and you can
31:48
reach me at any time, Hillary at Alpractice dot ca and I'd love to
31:52
speak with you, but if you are interested in doing the trial, Anna
31:55
Hailey or Danny, they are your people for sure. Awesome, awesome,
31:57
all right, Hillary, thank you so much for being here. All right,
32:00
thank you so much. Take care bye,