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ServSafe Manager Exam Prep 173, Crisis Communication
This podcast is made by Ran Chen, who holds an EA license, Insurance and Securities licenses (Series 6, 63, 65), and the CFP® designation. He is passionate about opening access to high-quality exam preparation resources and helping learners prepare more effectively for professional certification exams. In this episode you will learn: - The critical importance of designating one single spokesperson to manage all external communication during a crisis. - How to craft initial public statements that are factual and empathetic without admitting liability or speculating on the outbreak's cause. -…
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