Simma Kularatna - Interact - LinkedIn Has Lost the Plot - Can the CX Community Fix It?
LinkedIn Has Lost the Plot — Can the CX Community Fix It?
LinkedIn was once the essential networking platform for business professionals, but today it can feel overwhelmed by sponsored posts, algorithmic recommendations, automated sales messages and bland AI-generated content. Even genuine attempts to connect and start conversations are increasingly met with silence or suspicion.
Peter Ryan talks to Simma Kularatna, Head of New Business at Interact Contact Centres, about why LinkedIn has become so difficult to navigate and whether it can still deliver value for the CX community. Drawing on…
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