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AI Agent & Copilot Podcast: Solgari's Ed Grant on Transforming Customer Engagement with AI
Key Takeaways
Solgari's leading innovations: Grant explains that Solgari provides a customer engagement platform built on Azure that extends Microsoft Teams and Dynamics 365 (as well as other CRMs) to capture customer conversations and centralize that data for better engagement. Customers are adopting it to quickly solve specific engagement challenges, gain fast ROI, and apply it to AI strategies to drive more intelligent business outcomes.
AI's role in customer engagement: Companies that centralize customer conversations into a single data platform gain an advantage because AI is only as…
The skinny
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