Latest / Around the House with Eric G®: Home Improvement Remodeling & DIY / From Drips to Disasters: Water Damage 101

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From Drips to Disasters: Water Damage 101 · Around the House with Eric G®: Home Improvement Remodeling & DIY

• 0:47
  Foreign.
• 0:52
  Ready
• 0:53
  to
• 0:53
  turn
• 0:53
  your
• 0:53
  house
• 0:54
  into
• 0:54
  the
• 0:54
  home
• 0:54
  you've
• 0:55
  always
• 0:55
  dreamed
• 0:56
  of
• 0:56
  without
• 0:56
  the
• 0:56
  headaches
• 0:57
  or
• 0:57
  huge
• 0:57
  bills.
• 0:58
  You're
• 0:59
  tuned
• 0:59
  to
• 0:59
  around
• 0:59
  the
• 1:00
  House,
• 1:00
  the
• 1:00
  nation's
• 1:01
  number
• 1:01
  one
• 1:02
  home
• 1:02
  improvement
• 1:02
  radio
• 1:03
  show
• 1:03
  and
• 1:03
  podcast
• 1:04
  with
• 1:05
  expert
• 1:05
  advice
• 1:05
  that's
• 1:06
  helped
• 1:06
  millions
• 1:06
  tackle
• 1:07
  everything
• 1:07
  from
• 1:08
  remodels
• 1:08
  to
• 1:08
  repairs.
• 1:09
  Hosts
• 1:10
  Eric
• 1:10
  G.
• 1:10
  And
• 1:11
  John
• 1:11
  Dudley
• 1:11
  have
• 1:12
  got
• 1:12
  you
• 1:12
  covered
• 1:13
  with
• 1:13
  the
• 1:13
  best
• 1:13
  advice
• 1:14
  and
• 1:14
  information
• 1:15
  about
• 1:15
  your
• 1:15
  home.
• 1:16
  Now
• 1:17
  let's
• 1:17
  get
• 1:17
  this
• 1:18
  hour
• 1:18
  started.
• 1:19
  Welcome
• 1:20
  to
• 1:20
  the
• 1:20
  around
• 1:20
  the
• 1:20
  House
• 1:21
  show,
• 1:21
  your
• 1:21
  trusted
• 1:22
  source
• 1:22
  for
• 1:23
  everything
• 1:23
  about
• 1:23
  your
• 1:24
  home.
• 1:24
  Thanks
• 1:24
  for
• 1:24
  joining
• 1:25
  us
• 1:25
  today.
• 1:25
  I'm
• 1:25
  Eric
• 1:26
  G.
• 1:26
  John
• 1:26
  Dudley.
• 1:27
  Good
• 1:27
  to
• 1:27
  see
• 1:27
  you,
• 1:27
  my
• 1:28
  friend.
• 1:28
  What's
• 1:28
  happening,
• 1:29
  brother?
• 1:29
  We
• 1:29
  have
• 1:30
  got
• 1:30
  a
• 1:30
  great
• 1:30
  guest
• 1:31
  on
• 1:31
  today
• 1:31
  because
• 1:31
  it's
• 1:31
  something
• 1:32
  that
• 1:32
  nearly
• 1:33
  every
• 1:33
  homeowner
• 1:34
  has
• 1:34
  to
• 1:34
  deal
• 1:34
  with
• 1:34
  something
• 1:35
  at
• 1:35
  some
• 1:35
  point.
• 1:36
  We
• 1:36
  got
• 1:36
  William
• 1:36
  Gordon
• 1:37
  from
• 1:37
  1-800-Water
• 1:38
  damage.
• 1:39
  Welcome
• 1:39
  to
• 1:40
  the
• 1:40
  show,
• 1:40
  brother.
• 1:40
  Well,
• 1:41
  thank
• 1:41
  you.
• 1:41
  Appreciate
• 1:42
  you
• 1:42
  having
• 1:42
  me
• 1:43
  on
• 1:43
  around
• 1:43
  the
• 1:43
  House.
• 1:43
  Good
• 1:44
  to
• 1:44
  meet
• 1:44
  you
• 1:44
  guys
• 1:44
  and
• 1:45
  look
• 1:45
  forward
• 1:45
  to
• 1:45
  talking
• 1:46
  with
• 1:46
  you.
• 1:46
  Man,
• 1:46
  this
• 1:46
  is
• 1:46
  gonna
• 1:47
  be
• 1:47
  great
• 1:47
  because
• 1:48
  this
• 1:48
  is
• 1:48
  one
• 1:48
  of
• 1:48
  the
• 1:49
  things
• 1:49
  that
• 1:49
  I
• 1:49
  think
• 1:49
  as
• 1:49
  a
• 1:50
  homeowner
• 1:50
  is
• 1:51
  so
• 1:51
  hard
• 1:51
  to
• 1:52
  navigate.
• 1:52
  And
• 1:52
  if
• 1:53
  you
• 1:53
  dealt
• 1:53
  with
• 1:53
  something
• 1:54
  20
• 1:55
  plus
• 1:55
  years
• 1:55
  ago
• 1:56
  and
• 1:56
  you're
• 1:57
  dealing
• 1:57
  with
• 1:57
  it
• 1:58
  again,
• 1:58
  things
• 1:59
  have
• 1:59
  changed
• 1:59
  a
• 1:59
  lot.
• 2:00
  The
• 2:00
  world
• 2:00
  has
• 2:00
  changed
• 2:01
  in
• 2:01
  water
• 2:01
  damage
• 2:02
  and
• 2:02
  how
• 2:02
  you
• 2:02
  deal
• 2:02
  with
• 2:02
  it.
• 2:03
  It's
• 2:03
  not
• 2:03
  just,
• 2:04
  let's
• 2:04
  get
• 2:04
  a
• 2:04
  dry
• 2:05
  out
• 2:05
  and
• 2:05
  call
• 2:05
  it
• 2:05
  a
• 2:05
  day.
• 2:05
  Yeah,
• 2:06
  I've
• 2:07
  been
• 2:07
  in
• 2:07
  the
• 2:07
  business
• 2:07
  for
• 2:08
  a
• 2:08
  long
• 2:08
  time,
• 2:09
  42
• 2:10
  years
• 2:10
  or
• 2:11
  something
• 2:11
  like
• 2:11
  that.
• 2:12
  And
• 2:12
  yeah,
• 2:13
  what
• 2:13
  we
• 2:13
  did
• 2:13
  in
• 2:14
  the
• 2:14
  1980s
• 2:15
  compared
• 2:15
  to
• 2:15
  the
• 2:15
  science
• 2:16
  of
• 2:16
  how,
• 2:17
  how
• 2:17
  you
• 2:18
  assess
• 2:18
  a
• 2:18
  job
• 2:19
  now
• 2:19
  is
• 2:19
  dramatically
• 2:20
  changed.
• 2:21
  So
• 2:21
  that's
• 2:21
  a
• 2:22
  good
• 2:22
  thing.
• 2:22
  We
• 2:22
  have
• 2:23
  way
• 2:24
  better
• 2:24
  tools
• 2:24
  for
• 2:25
  determining,
• 2:26
  you
• 2:26
  know,
• 2:26
  what's
• 2:27
  been
• 2:27
  affected
• 2:27
  by
• 2:28
  water
• 2:28
  and,
• 2:29
  and
• 2:29
  better
• 2:29
  tools
• 2:30
  for
• 2:30
  drying
• 2:30
  and
• 2:31
  rapidly
• 2:31
  restoring
• 2:32
  homes.
• 2:32
  So,
• 2:33
  yeah,
• 2:33
  the
• 2:34
  tech,
• 2:34
  that's
• 2:34
  one
• 2:34
  thing
• 2:35
  that's
• 2:35
  changed
• 2:35
  in
• 2:35
  the
• 2:35
  last
• 2:35
  20
• 2:36
  years
• 2:36
  is
• 2:36
  just
• 2:36
  technology,
• 2:37
  both
• 2:38
  physical
• 2:39
  technology
• 2:39
  and
• 2:39
  computer
• 2:40
  technology.
• 2:40
  Yeah,
• 2:41
  no
• 2:41
  question.
• 2:41
  I
• 2:41
  keep
• 2:42
  saying,
• 2:42
  and
• 2:42
  I
• 2:42
  make
• 2:42
  some
• 2:43
  people
• 2:43
  get
• 2:43
  nervous
• 2:43
  when
• 2:43
  I
• 2:44
  say
• 2:44
  it,
• 2:44
  but
• 2:44
  I
• 2:44
  say
• 2:44
  that
• 2:45
  the
• 2:45
  mold
• 2:45
  in
• 2:45
  your
• 2:46
  home
• 2:46
  is
• 2:46
  the
• 2:46
  new
• 2:46
  lead
• 2:47
  paint,
• 2:47
  asbestos
• 2:48
  type
• 2:49
  that
• 2:49
  people
• 2:49
  aren't
• 2:50
  really
• 2:50
  got
• 2:50
  their
• 2:51
  arms
• 2:51
  around
• 2:51
  yet.
• 2:51
  And
• 2:52
  water
• 2:52
  damage,
• 2:53
  if
• 2:53
  it's
• 2:53
  not
• 2:53
  dealt
• 2:53
  with
• 2:53
  correctly,
• 2:54
  can
• 2:54
  do
• 2:54
  just
• 2:54
  that
• 2:55
  and
• 2:55
  cause
• 2:55
  some
• 2:55
  serious
• 2:56
  issues.
• 2:56
  Yeah,
• 2:56
  mold
• 2:57
  is
• 2:57
  a
• 2:58
  tough
• 2:58
  game.
• 2:58
  I
• 2:59
  like
• 2:59
  to
• 2:59
  say
• 3:00
  mold.
• 3:00
  You
• 3:01
  need
• 3:01
  to
• 3:01
  respect
• 3:02
  it.
• 3:02
  You
• 3:02
  don't
• 3:03
  need
• 3:03
  to
• 3:03
  fear
• 3:03
  it,
• 3:04
  run
• 3:04
  into
• 3:04
  the
• 3:04
  street
• 3:05
  in
• 3:05
  panic,
• 3:06
  but
• 3:06
  you
• 3:06
  do
• 3:06
  need
• 3:07
  to
• 3:07
  respect
• 3:07
  it
• 3:07
  and
• 3:08
  it
• 3:08
  needs
• 3:08
  to
• 3:08
  be
• 3:08
  dealt
• 3:08
  with.
• 3:09
  If
• 3:09
  you
• 3:09
  have
• 3:10
  a
• 3:10
  situation,
• 3:11
  whether
• 3:11
  it's
• 3:11
  large
• 3:12
  or
• 3:12
  small,
• 3:12
  it
• 3:13
  needs
• 3:13
  to
• 3:13
  be
• 3:13
  addressed
• 3:14
  because
• 3:15
  mold,
• 3:15
  the
• 3:16
  thing
• 3:16
  about
• 3:16
  mold
• 3:16
  is
• 3:17
  whatever
• 3:17
  your
• 3:17
  health
• 3:18
  condition
• 3:18
  is,
• 3:19
  really
• 3:19
  mold
• 3:19
  Will
• 3:19
  make
• 3:19
  it
• 3:20
  worse.
• 3:20
  Sure.
• 3:21
  If
• 3:21
  you're
• 3:21
  a
• 3:21
  nice
• 3:22
  healthy
• 3:22
  person,
• 3:23
  you
• 3:23
  know,
• 3:23
  you
• 3:23
  can,
• 3:24
  you
• 3:24
  know,
• 3:24
  it
• 3:24
  may
• 3:24
  not
• 3:25
  affect
• 3:25
  you
• 3:25
  a
• 3:25
  great
• 3:26
  deal
• 3:27
  or
• 3:27
  it'll
• 3:27
  wear
• 3:27
  you
• 3:28
  down
• 3:28
  slowly.
• 3:28
  But
• 3:29
  if
• 3:29
  you've
• 3:30
  got
• 3:30
  any
• 3:30
  kind
• 3:30
  of
• 3:30
  respiratory
• 3:31
  or
• 3:31
  other,
• 3:32
  you
• 3:32
  know,
• 3:32
  health
• 3:32
  issues,
• 3:33
  mold's
• 3:34
  not
• 3:34
  good
• 3:34
  for
• 3:34
  you.
• 3:35
  Gonna
• 3:35
  make
• 3:35
  it
• 3:35
  harder.
• 3:36
  Yeah,
• 3:36
  well,
• 3:37
  interesting.
• 3:37
  Yeah.
• 3:38
  I
• 3:38
  mean
• 3:39
  especially
• 3:39
  post
• 3:39
  Covid
• 3:40
  with
• 3:40
  the
• 3:41
  people
• 3:41
  that
• 3:41
  have
• 3:42
  gained
• 3:42
  so
• 3:42
  many
• 3:43
  new
• 3:43
  health
• 3:43
  issues
• 3:43
  because
• 3:44
  of
• 3:44
  that,
• 3:44
  my
• 3:44
  mother
• 3:44
  being
• 3:45
  one
• 3:45
  of
• 3:45
  them.
• 3:46
  Man,
• 3:46
  it's.
• 3:46
  You
• 3:46
  got
• 3:46
  to
• 3:47
  be
• 3:47
  super
• 3:47
  careful
• 3:47
  now
• 3:48
  because.
• 3:48
  And
• 3:49
  you
• 3:49
  know,
• 3:49
  we're
• 3:49
  all
• 3:49
  more
• 3:50
  susceptible.
• 3:51
  People
• 3:52
  are
• 3:52
  more
• 3:52
  aware
• 3:52
  of
• 3:53
  their
• 3:53
  health
• 3:54
  and
• 3:54
  respiratory
• 3:54
  and
• 3:55
  so,
• 3:55
  you
• 3:55
  know,
• 3:55
  you
• 3:56
  want
• 3:56
  to
• 3:56
  address
• 3:56
  these
• 3:56
  things
• 3:57
  and
• 3:57
  so
• 3:57
  that
• 3:57
  they,
• 3:58
  they
• 3:58
  don't
• 3:58
  become
• 3:59
  a
• 3:59
  long
• 3:59
  term
• 3:59
  problem.
• 4:00
  Yeah.
• 4:00
  So
• 4:01
  William,
• 4:01
  my
• 4:01
  question
• 4:01
  for
• 4:02
  you
• 4:02
  is,
• 4:02
  let's
• 4:02
  just
• 4:02
  dive
• 4:03
  right
• 4:03
  into
• 4:03
  it.
• 4:04
  Let's
• 4:04
  say
• 4:04
  somebody
• 4:05
  comes
• 4:05
  home
• 4:05
  from
• 4:06
  the
• 4:06
  store
• 4:06
  and
• 4:07
  they're.
• 4:07
  We'll
• 4:08
  go
• 4:08
  something
• 4:08
  common.
• 4:08
  Let's
• 4:09
  say
• 4:09
  it's
• 4:09
  the
• 4:09
  rubber
• 4:10
  hose
• 4:10
  behind
• 4:10
  the
• 4:10
  washing
• 4:11
  machine
• 4:11
  failed
• 4:11
  and
• 4:12
  you
• 4:12
  know,
• 4:12
  you
• 4:12
  had
• 4:13
  that
• 4:13
  basic
• 4:14
  garden
• 4:14
  hose
• 4:14
  running
• 4:15
  wild
• 4:15
  in
• 4:15
  the
• 4:16
  house
• 4:16
  for
• 4:16
  an
• 4:16
  hour.
• 4:16
  What's
• 4:17
  the.
• 4:17
  After
• 4:17
  them
• 4:18
  shutting
• 4:18
  that
• 4:18
  off
• 4:19
  and
• 4:19
  stopping
• 4:20
  the
• 4:20
  water,
• 4:20
  what's
• 4:21
  their
• 4:21
  next
• 4:21
  step?
• 4:22
  You
• 4:22
  want
• 4:22
  to
• 4:22
  do
• 4:23
  what
• 4:23
  you
• 4:23
  can
• 4:23
  to
• 4:23
  contain.
• 4:24
  A
• 4:24
  homeowner
• 4:25
  has
• 4:25
  a
• 4:25
  responsibility
• 4:26
  in
• 4:26
  that
• 4:27
  example,
• 4:27
  probably
• 4:28
  an
• 4:28
  insured
• 4:28
  loss
• 4:29
  insurance
• 4:30
  company
• 4:30
  is
• 4:30
  going
• 4:30
  to
• 4:30
  help
• 4:30
  you
• 4:30
  out
• 4:31
  and
• 4:31
  take
• 4:32
  care
• 4:32
  of
• 4:32
  the
• 4:32
  costs
• 4:33
  of
• 4:33
  repairing,
• 4:34
  buying
• 4:34
  out,
• 4:35
  repairing
• 4:35
  that
• 4:36
  situation.
• 4:36
  But
• 4:37
  you
• 4:37
  have
• 4:37
  a
• 4:37
  responsibility
• 4:38
  to
• 4:39
  mitigate
• 4:40
  the
• 4:40
  loss
• 4:41
  best
• 4:41
  of
• 4:41
  your
• 4:41
  ability.
• 4:42
  You
• 4:42
  know,
• 4:42
  we're
• 4:43
  obviously
• 4:43
  I'm
• 4:43
  in
• 4:44
  the
• 4:44
  drying
• 4:45
  business,
• 4:46
  restoration
• 4:47
  industry,
• 4:47
  the
• 4:48
  side
• 4:48
  of
• 4:48
  the
• 4:48
  restoration
• 4:49
  industry.
• 4:49
  So
• 4:50
  I
• 4:50
  am
• 4:50
  always
• 4:51
  an
• 4:51
  advocate
• 4:51
  for
• 4:52
  quick
• 4:52
  response.
• 4:53
  If
• 4:53
  you've
• 4:53
  got
• 4:53
  water
• 4:53
  that's
• 4:54
  traveled
• 4:55
  under
• 4:55
  walls
• 4:56
  or
• 4:56
  down
• 4:56
  through
• 4:56
  floors
• 4:57
  to
• 4:57
  a
• 4:58
  lower
• 4:58
  level
• 4:58
  across,
• 4:59
  underneath
• 4:59
  a
• 5:00
  kitchen
• 5:00
  floor
• 5:00
  or
• 5:01
  wood
• 5:01
  floor,
• 5:01
  a
• 5:01
  lot
• 5:01
  of
• 5:02
  laminates
• 5:02
  and
• 5:03
  wood
• 5:03
  floors
• 5:03
  these
• 5:03
  days,
• 5:04
  you
• 5:04
  should
• 5:04
  be
• 5:04
  calling
• 5:05
  for
• 5:05
  assistance.
• 5:06
  And
• 5:07
  that's
• 5:07
  a
• 5:07
  experienced,
• 5:08
  trained
• 5:09
  restoration
• 5:10
  professional
• 5:11
  is
• 5:11
  what
• 5:11
  you
• 5:11
  need.
• 5:11
  Obviously
• 5:12
  you
• 5:12
  contact
• 5:12
  your
• 5:13
  insurance
• 5:13
  company
• 5:13
  and
• 5:14
  file
• 5:14
  a
• 5:14
  claim.
• 5:15
  Most
• 5:15
  likely,
• 5:16
  yeah,
• 5:16
  good,
• 5:16
  good
• 5:17
  call.
• 5:17
  Because
• 5:18
  I
• 5:18
  tell
• 5:18
  you
• 5:18
  what,
• 5:18
  I
• 5:18
  know
• 5:18
  so
• 5:19
  many
• 5:19
  people,
• 5:19
  they
• 5:19
  go,
• 5:19
  okay,
• 5:20
  well
• 5:20
  I
• 5:20
  got
• 5:20
  to
• 5:20
  dried
• 5:21
  up.
• 5:21
  It's
• 5:21
  been
• 5:21
  a
• 5:21
  couple
• 5:21
  of
• 5:21
  days.
• 5:22
  And
• 5:22
  I'm
• 5:22
  like,
• 5:22
  those
• 5:23
  couple
• 5:23
  days
• 5:23
  can
• 5:23
  be
• 5:23
  expensive
• 5:24
  if
• 5:24
  you
• 5:24
  don't.
• 5:27
  I
• 5:27
  spent
• 5:28
  20
• 5:28
  years
• 5:29
  on
• 5:29
  call
• 5:30
  and
• 5:31
  I
• 5:31
  spent
• 5:32
  a
• 5:32
  fair
• 5:32
  amount
• 5:32
  of
• 5:33
  time
• 5:33
  in
• 5:33
  the
• 5:33
  at
• 5:33
  2am
• 5:34
  saying,
• 5:34
  you
• 5:35
  know,
• 5:35
  we
• 5:35
  really
• 5:35
  ought
• 5:36
  to
• 5:36
  come
• 5:36
  out
• 5:36
  now.
• 5:37
  Yeah,
• 5:38
  everybody.
• 5:38
  Nobody
• 5:39
  wants
• 5:39
  people
• 5:40
  out
• 5:40
  in
• 5:40
  their
• 5:40
  house
• 5:40
  at
• 5:40
  2
• 5:41
  in
• 5:41
  the
• 5:41
  morning,
• 5:41
  you
• 5:41
  know,
• 5:42
  because
• 5:42
  they
• 5:42
  really
• 5:43
  want
• 5:43
  to
• 5:43
  sleep
• 5:43
  or
• 5:44
  try
• 5:44
  to
• 5:45
  go
• 5:45
  back.
• 5:45
  They
• 5:46
  don't
• 5:46
  want
• 5:46
  to
• 5:46
  face
• 5:46
  it.
• 5:46
  They
• 5:47
  want
• 5:47
  to
• 5:47
  go
• 5:47
  back
• 5:47
  to
• 5:47
  bed.
• 5:48
  But
• 5:48
  I
• 5:48
  I
• 5:48
  spent
• 5:49
  time
• 5:49
  saying,
• 5:49
  you
• 5:49
  know,
• 5:50
  it'd
• 5:50
  be
• 5:50
  a
• 5:50
  lot
• 5:51
  better
• 5:51
  for
• 5:51
  you
• 5:51
  because
• 5:52
  we
• 5:52
  could.
• 5:52
  Three
• 5:52
  hours
• 5:53
  can
• 5:53
  make
• 5:53
  a
• 5:53
  great
• 5:54
  deal
• 5:54
  of
• 5:54
  difference
• 5:54
  in
• 5:54
  terms
• 5:55
  of
• 5:55
  how
• 5:55
  far
• 5:55
  water
• 5:55
  moves
• 5:56
  and
• 5:56
  soaks
• 5:57
  into
• 5:57
  things.
• 5:58
  And
• 5:58
  so,
• 5:59
  you
• 5:59
  know,
• 5:59
  we
• 6:00
  all
• 6:00
  restoration
• 6:01
  companies
• 6:01
  are
• 6:02
  striving
• 6:02
  for
• 6:02
  a
• 6:02
  one
• 6:03
  to
• 6:03
  two
• 6:03
  hour
• 6:04
  response
• 6:04
  time,
• 6:04
  depending
• 6:05
  on
• 6:05
  your
• 6:06
  marketplace
• 6:06
  and
• 6:06
  your
• 6:07
  distance
• 6:07
  traffic
• 6:08
  and
• 6:08
  so
• 6:08
  on.
• 6:09
  But,
• 6:09
  you
• 6:09
  know,
• 6:09
  the
• 6:10
  object
• 6:10
  is
• 6:10
  to
• 6:10
  get
• 6:10
  out
• 6:11
  and
• 6:11
  get
• 6:11
  this
• 6:11
  thing
• 6:12
  curtailed
• 6:13
  before
• 6:13
  it
• 6:13
  becomes
• 6:14
  a
• 6:14
  more
• 6:15
  expensive
• 6:15
  or
• 6:16
  worst
• 6:16
  case,
• 6:16
  you
• 6:16
  know,
• 6:16
  if
• 6:17
  you
• 6:17
  wait
• 6:17
  two
• 6:17
  or
• 6:17
  three
• 6:18
  days,
• 6:18
  then
• 6:19
  you're
• 6:20
  running
• 6:20
  the
• 6:20
  chance
• 6:20
  of
• 6:21
  mold
• 6:21
  growth
• 6:21
  or
• 6:21
  some
• 6:22
  kind
• 6:22
  of
• 6:22
  growth
• 6:22
  that's
• 6:23
  going
• 6:24
  to
• 6:24
  complicate
• 6:24
  the
• 6:25
  process.
• 6:25
  Yeah.
• 6:26
  Not
• 6:26
  only
• 6:26
  that,
• 6:26
  but
• 6:26
  water's
• 6:27
  so
• 6:27
  insidious,
• 6:28
  as
• 6:28
  we
• 6:29
  all
• 6:29
  know.
• 6:29
  You
• 6:30
  know,
• 6:30
  it
• 6:30
  will
• 6:30
  crawl
• 6:31
  your
• 6:31
  wall.
• 6:31
  So,
• 6:32
  you
• 6:32
  know,
• 6:32
  what
• 6:32
  was
• 6:33
  two
• 6:33
  inches
• 6:33
  up
• 6:33
  the
• 6:34
  wall
• 6:34
  is
• 6:34
  now
• 6:34
  a
• 6:35
  foot
• 6:35
  up
• 6:35
  the
• 6:35
  wall.
• 6:36
  Well,
• 6:36
  you
• 6:36
  know,
• 6:37
  that's
• 6:37
  right.
• 6:37
  It
• 6:37
  moves,
• 6:38
  we
• 6:38
  say
• 6:38
  it
• 6:38
  moves
• 6:38
  in
• 6:39
  an
• 6:39
  H
• 6:39
  pattern.
• 6:39
  It
• 6:40
  goes
• 6:40
  sideways
• 6:41
  and
• 6:41
  up
• 6:41
  and
• 6:41
  down.
• 6:42
  Everybody
• 6:43
  knows
• 6:43
  gravity.
• 6:44
  Right.
• 6:44
  It's
• 6:44
  good.
• 6:44
  The
• 6:44
  water,
• 6:45
  your
• 6:45
  washing
• 6:45
  machine
• 6:46
  water
• 6:46
  is
• 6:46
  going
• 6:46
  to
• 6:46
  overflow
• 6:46
  and
• 6:47
  it's
• 6:47
  going
• 6:47
  to
• 6:47
  go
• 6:47
  down
• 6:47
  in
• 6:47
  the
• 6:47
  basement.
• 6:48
  I'm
• 6:48
  thinking
• 6:49
  of
• 6:49
  a
• 6:49
  first
• 6:49
  floor
• 6:49
  washer.
• 6:50
  Right.
• 6:50
  But
• 6:51
  if
• 6:51
  it
• 6:51
  gets
• 6:51
  into
• 6:51
  the
• 6:52
  wall,
• 6:52
  it.
• 6:52
  Yeah,
• 6:53
  it'll,
• 6:53
  it'll
• 6:53
  go.
• 6:54
  It
• 6:54
  can
• 6:54
  go
• 6:54
  a
• 6:54
  foot,
• 6:55
  foot
• 6:55
  and
• 6:55
  a
• 6:55
  half
• 6:56
  off
• 6:56
  the
• 6:56
  drywall
• 6:57
  if
• 6:57
  it's
• 6:57
  left
• 6:58
  unattended.
• 6:59
  And
• 6:59
  you
• 7:00
  know,
• 7:00
  now
• 7:00
  you're
• 7:00
  probably
• 7:01
  tearing
• 7:02
  out
• 7:02
  that
• 7:02
  wall.
• 7:02
  Yeah.
• 7:03
  Particularly
• 7:03
  if
• 7:04
  it's
• 7:04
  exterior
• 7:04
  wall
• 7:04
  with
• 7:05
  insulation.
• 7:05
  Now
• 7:06
  we're
• 7:06
  into
• 7:06
  demolition.
• 7:07
  Yeah,
• 7:07
  absolutely.
• 7:09
  Expensive.
• 7:10
  And
• 7:10
  the
• 7:10
  other
• 7:10
  thing
• 7:10
  is
• 7:10
  too,
• 7:11
  I
• 7:11
  think
• 7:11
  one
• 7:11
  of
• 7:11
  the
• 7:11
  common
• 7:12
  misconceptions
• 7:13
  and
• 7:13
  insurance
• 7:14
  companies
• 7:14
  are
• 7:15
  of
• 7:15
  course
• 7:15
  a
• 7:16
  for
• 7:16
  profit
• 7:16
  business
• 7:17
  and
• 7:17
  they
• 7:18
  do
• 7:18
  not
• 7:19
  want
• 7:19
  to
• 7:19
  pay
• 7:19
  more
• 7:19
  than
• 7:20
  they
• 7:20
  have
• 7:20
  to.
• 7:20
  And
• 7:21
  the
• 7:21
  thing
• 7:21
  is,
• 7:22
  is
• 7:22
  that
• 7:23
  not
• 7:23
  all
• 7:23
  water
• 7:23
  damage
• 7:24
  is
• 7:24
  something
• 7:24
  you
• 7:24
  can
• 7:25
  turn
• 7:25
  in
• 7:25
  on
• 7:25
  your
• 7:25
  insurance
• 7:26
  sometimes
• 7:27
  basic
• 7:27
  neglect,
• 7:28
  they'll
• 7:28
  look
• 7:28
  at
• 7:28
  you
• 7:28
  and
• 7:28
  go,
• 7:29
  should
• 7:29
  have
• 7:29
  fixed
• 7:30
  that
• 7:30
  two
• 7:30
  years
• 7:30
  ago.
• 7:30
  Yeah.
• 7:32
  You
• 7:32
  know,
• 7:32
  this
• 7:32
  is
• 7:33
  why
• 7:33
  it's
• 7:33
  really
• 7:34
  good
• 7:34
  to
• 7:34
  talk
• 7:34
  about
• 7:35
  scenarios
• 7:36
  with
• 7:36
  your
• 7:36
  insurance
• 7:37
  agent.
• 7:37
  When
• 7:38
  you're
• 7:38
  signing,
• 7:39
  it's
• 7:39
  easy
• 7:39
  to
• 7:40
  say,
• 7:40
  oh,
• 7:40
  I
• 7:40
  got
• 7:40
  water
• 7:41
  damage
• 7:41
  coverage,
• 7:42
  part
• 7:42
  of
• 7:42
  the
• 7:42
  policy.
• 7:42
  Thank
• 7:43
  you
• 7:43
  very
• 7:43
  much.
• 7:43
  Sign
• 7:43
  here.
• 7:44
  You
• 7:44
  want
• 7:44
  to
• 7:44
  ask
• 7:45
  questions
• 7:45
  about
• 7:46
  what
• 7:46
  if
• 7:46
  this
• 7:47
  happens
• 7:47
  or
• 7:48
  my
• 7:48
  neighbor
• 7:48
  had
• 7:48
  this
• 7:49
  happen.
• 7:49
  What
• 7:49
  if
• 7:49
  that
• 7:50
  happens
• 7:50
  to
• 7:50
  me,
• 7:50
  will
• 7:51
  I
• 7:51
  have
• 7:51
  coverage?
• 7:52
  I'm
• 7:52
  a
• 7:53
  big
• 7:53
  advocate
• 7:54
  for
• 7:54
  adding
• 7:55
  backup,
• 7:56
  drain
• 7:56
  backup
• 7:56
  or
• 7:57
  sewage
• 7:57
  backflow
• 7:59
  coverage
• 8:00
  to
• 8:00
  your
• 8:00
  policy.
• 8:01
  It's
• 8:01
  not
• 8:01
  normally
• 8:02
  part
• 8:02
  of
• 8:02
  the
• 8:02
  policy
• 8:03
  in
• 8:03
  most
• 8:04
  cases,
• 8:04
  so
• 8:05
  it's
• 8:06
  normally
• 8:07
  not
• 8:07
  that
• 8:07
  many
• 8:08
  dollars
• 8:08
  to
• 8:08
  add.
• 8:09
  And
• 8:09
  I'm
• 8:09
  an
• 8:10
  advocate
• 8:10
  for
• 8:10
  probably
• 8:11
  a
• 8:11
  $15,000
• 8:12
  of
• 8:12
  coverage.
• 8:12
  There's
• 8:13
  a
• 8:13
  lot
• 8:13
  of
• 8:13
  policies
• 8:14
  with
• 8:14
  5,000.
• 8:15
  5,000
• 8:17
  might
• 8:17
  get
• 8:18
  me
• 8:18
  to
• 8:18
  dry
• 8:18
  it
• 8:19
  out,
• 8:19
  but
• 8:19
  it's
• 8:19
  not
• 8:19
  going
• 8:19
  to
• 8:20
  get
• 8:20
  your
• 8:20
  sofa
• 8:21
  replaced.
• 8:21
  It
• 8:21
  got,
• 8:22
  got
• 8:22
  wet
• 8:23
  in
• 8:23
  the
• 8:23
  basement.
• 8:24
  So
• 8:24
  you
• 8:24
  want
• 8:25
  a
• 8:25
  solid
• 8:26
  $15,000
• 8:27
  of
• 8:27
  coverage
• 8:28
  for
• 8:28
  backup.
• 8:28
  And
• 8:29
  that
• 8:29
  still
• 8:29
  might
• 8:29
  not
• 8:30
  be
• 8:30
  enough.
• 8:30
  I
• 8:30
  remember.
• 8:31
  Is
• 8:31
  it
• 8:31
  sure
• 8:31
  if
• 8:31
  you
• 8:32
  get
• 8:32
  20.
• 8:32
  Get
• 8:32
  20.
• 8:33
  Yeah,
• 8:33
  exactly.
• 8:33
  You
• 8:34
  know,
• 8:34
  I,
• 8:34
  I
• 8:34
  remember
• 8:35
  as
• 8:35
  a
• 8:35
  kid
• 8:36
  we
• 8:36
  were
• 8:36
  living
• 8:36
  in
• 8:37
  eastern
• 8:37
  Washington
• 8:38
  and
• 8:38
  my
• 8:38
  parents
• 8:38
  had
• 8:38
  just
• 8:39
  moved
• 8:39
  in
• 8:39
  and
• 8:39
  this
• 8:40
  house,
• 8:40
  we
• 8:40
  just
• 8:40
  moved
• 8:41
  and
• 8:41
  it
• 8:41
  had
• 8:41
  this,
• 8:42
  you
• 8:42
  know,
• 8:42
  really
• 8:43
  deep
• 8:43
  basement
• 8:44
  and
• 8:44
  the
• 8:44
  city
• 8:44
  was
• 8:45
  digging
• 8:45
  on
• 8:45
  the
• 8:45
  sewer
• 8:46
  line
• 8:46
  a
• 8:46
  couple
• 8:46
  blocks
• 8:47
  over,
• 8:47
  backed
• 8:47
  it
• 8:48
  up.
• 8:48
  And
• 8:48
  I
• 8:48
  remember
• 8:48
  as
• 8:49
  a
• 8:49
  kid
• 8:49
  watching
• 8:50
  sewage
• 8:51
  coming
• 8:51
  up
• 8:51
  through
• 8:51
  the
• 8:52
  floor
• 8:52
  drains
• 8:52
  in
• 8:52
  the
• 8:52
  basement.
• 8:53
  Of
• 8:53
  course,
• 8:53
  this
• 8:53
  is
• 8:54
  where
• 8:54
  my
• 8:54
  parents
• 8:54
  had
• 8:54
  the
• 8:54
  boxes
• 8:55
  of
• 8:55
  stuff
• 8:55
  that
• 8:56
  hadn't
• 8:56
  been
• 8:56
  unpacked
• 8:57
  yet
• 8:57
  because
• 8:58
  that's
• 8:58
  what
• 8:58
  you
• 8:58
  do.
• 8:59
  Sure.
• 8:59
  And
• 8:59
  it
• 8:59
  was
• 8:59
  coming
• 9:00
  through
• 9:00
  the
• 9:00
  floor
• 9:00
  drains.
• 9:01
  It
• 9:01
  was
• 9:01
  shooting
• 9:01
  up
• 9:01
  like
• 9:02
  18
• 9:02
  inches
• 9:02
  through
• 9:02
  the
• 9:03
  floor
• 9:03
  drains
• 9:03
  and
• 9:03
  there
• 9:03
  were
• 9:04
  three
• 9:04
  floor
• 9:04
  drains.
• 9:05
  And
• 9:05
  we,
• 9:05
  they
• 9:05
  put,
• 9:06
  you
• 9:06
  know,
• 9:06
  18
• 9:07
  of
• 9:07
  18
• 9:07
  inches
• 9:08
  of
• 9:08
  raw
• 9:08
  sewage
• 9:08
  in
• 9:09
  the
• 9:09
  basement.
• 9:09
  And
• 9:10
  as
• 9:10
  a
• 9:10
  kid
• 9:10
  I'll.
• 9:11
  That
• 9:11
  was
• 9:12
  like
• 9:12
  poltergeist
• 9:12
  to
• 9:13
  me
• 9:13
  going,
• 9:13
  what
• 9:13
  is
• 9:14
  happening
• 9:14
  down
• 9:14
  here?
• 9:15
  That's
• 9:15
  therapy
• 9:16
  style
• 9:17
  trauma
• 9:17
  there.
• 9:17
  Yeah.
• 9:18
  You
• 9:18
  know,
• 9:18
  I
• 9:18
  was
• 9:19
  like,
• 9:19
  wow,
• 9:20
  grab
• 9:20
  the
• 9:20
  video
• 9:20
  camera.
• 9:21
  You'll
• 9:21
  have,
• 9:22
  have
• 9:22
  something
• 9:22
  for
• 9:23
  life
• 9:23
  there.
• 9:23
  Right.
• 9:24
  And
• 9:24
  that
• 9:24
  got
• 9:24
  expensive.
• 9:25
  And
• 9:25
  back,
• 9:26
  I
• 9:26
  mean
• 9:26
  this
• 9:26
  was
• 9:26
  the,
• 9:27
  this
• 9:27
  was
• 9:27
  the
• 9:28
  late
• 9:28
  70s.
• 9:29
  Even
• 9:29
  back
• 9:29
  then
• 9:30
  the
• 9:30
  insurance
• 9:31
  company
• 9:31
  was
• 9:31
  trying
• 9:31
  to
• 9:31
  get
• 9:31
  them
• 9:32
  to
• 9:32
  pull
• 9:33
  the
• 9:33
  carpet
• 9:33
  up,
• 9:34
  send
• 9:34
  it
• 9:34
  off
• 9:34
  and
• 9:34
  get
• 9:34
  it
• 9:35
  cleaned
• 9:35
  and
• 9:35
  put
• 9:35
  it
• 9:35
  back
• 9:36
  in.
• 9:36
  Yeah,
• 9:37
  I
• 9:37
  know.
• 9:37
  Yeah.
• 9:38
  I
• 9:38
  was,
• 9:38
  I
• 9:38
  was
• 9:38
  going
• 9:39
  to
• 9:39
  say
• 9:39
  I'm
• 9:39
  a
• 9:39
  big
• 9:39
  advocate
• 9:40
  of
• 9:40
  just
• 9:40
  letting
• 9:41
  your
• 9:41
  insurance
• 9:41
  agent
• 9:42
  know
• 9:42
  that
• 9:43
  as
• 9:43
  you're
• 9:43
  asking
• 9:43
  him
• 9:44
  these
• 9:44
  questions
• 9:44
  that
• 9:44
  you
• 9:45
  recommend.
• 9:45
  William,
• 9:46
  you'll
• 9:46
  be
• 9:46
  recording
• 9:47
  the
• 9:47
  conversation.
• 9:48
  Yeah,
• 9:48
  yeah,
• 9:48
  of
• 9:48
  course.
• 9:49
  Yeah.
• 9:50
  The
• 9:50
  backflow
• 9:51
  unfortunately
• 9:52
  is,
• 9:53
  you
• 9:53
  know,
• 9:53
  we,
• 9:54
  there's
• 9:54
  a
• 9:55
  group
• 9:55
  called
• 9:55
  the
• 9:56
  Institute
• 9:56
  of
• 9:57
  Inspection
• 9:57
  Cleaning
• 9:58
  and
• 9:58
  Restoration
• 9:58
  Certification,
• 9:59
  which
• 9:59
  we
• 10:00
  more
• 10:00
  lovingly
• 10:00
  call
• 10:01
  the
• 10:01
  IICRC
• 10:02
  in
• 10:02
  our
• 10:03
  business
• 10:03
  that
• 10:03
  writes
• 10:04
  standards
• 10:05
  for
• 10:05
  how
• 10:06
  water
• 10:06
  damage
• 10:07
  should
• 10:07
  be
• 10:07
  done
• 10:08
  properly.
• 10:08
  And
• 10:09
  they've
• 10:09
  done.
• 10:09
  They've
• 10:10
  brought
• 10:11
  in
• 10:11
  scientists
• 10:12
  and
• 10:12
  insurance
• 10:13
  people
• 10:13
  and
• 10:13
  restoration
• 10:14
  companies.
• 10:14
  They've
• 10:15
  drawn
• 10:15
  from
• 10:15
  all
• 10:16
  corners
• 10:16
  of
• 10:17
  the
• 10:17
  industry
• 10:18
  and
• 10:18
  affected
• 10:18
  parties
• 10:19
  to
• 10:19
  get,
• 10:20
  to
• 10:20
  get.
• 10:21
  To
• 10:21
  write
• 10:21
  a
• 10:21
  standard
• 10:22
  for
• 10:22
  what
• 10:22
  you
• 10:23
  can
• 10:23
  save
• 10:23
  and
• 10:23
  what
• 10:23
  you
• 10:23
  can't
• 10:24
  save
• 10:24
  in
• 10:24
  each
• 10:25
  situation.
• 10:25
  To
• 10:26
  find
• 10:26
  out
• 10:26
  more
• 10:26
  information,
• 10:27
  head
• 10:27
  to
• 10:27
  aroundthehouseonline.com.
• 10:30
  don't
• 10:30
  change
• 10:30
  that.
• 10:30
  Dial
• 10:31
  around
• 10:31
  the
• 10:32
  House.
• 10:32
  We'll
• 10:32
  be
• 10:32
  right
• 10:32
  back
• 10:33
  after
• 10:33
  these
• 10:33
  important
• 10:34
  messages.
• 12:31
  Welcome
• 12:32
  back
• 12:32
  to
• 12:32
  the
• 12:32
  around
• 12:33
  the
• 12:33
  House
• 12:33
  Show.
• 12:34
  To
• 12:34
  find
• 12:34
  out
• 12:35
  more
• 12:35
  about
• 12:35
  us,
• 12:35
  head
• 12:36
  to
• 12:36
  our
• 12:36
  website@aroundthehouse
• 12:37
  online.com
• 12:39
  send
• 12:39
  us
• 12:39
  a
• 12:40
  message
• 12:40
  if
• 12:40
  you
• 12:40
  have
• 12:40
  a
• 12:40
  Subject
• 12:41
  or
• 12:41
  a
• 12:41
  question
• 12:42
  about
• 12:42
  your
• 12:42
  home?
• 12:43
  Now
• 12:43
  let's
• 12:43
  get
• 12:44
  back
• 12:44
  to
• 12:44
  William
• 12:44
  Gordon.
• 12:45
  From
• 12:45
  1800-water
• 12:46
  damage.com
• 12:48
  the
• 12:48
  backflow,
• 12:49
  unfortunately,
• 12:50
  is,
• 12:51
  you
• 12:51
  know,
• 12:51
  we.
• 12:52
  There's
• 12:52
  a
• 12:53
  group
• 12:53
  called
• 12:53
  the
• 12:54
  Institute
• 12:54
  of
• 12:55
  Inspection,
• 12:55
  Cleaning
• 12:56
  and
• 12:56
  Restoration
• 12:56
  Certification,
• 12:57
  which
• 12:58
  we
• 12:58
  more
• 12:58
  lovingly
• 12:59
  call
• 12:59
  the
• 12:59
  ICRC
• 13:00
  in
• 13:00
  our
• 13:01
  business
• 13:01
  that
• 13:02
  writes
• 13:02
  standards
• 13:03
  for
• 13:04
  how
• 13:04
  water
• 13:04
  damage
• 13:05
  should
• 13:05
  be
• 13:06
  done
• 13:06
  properly.
• 13:06
  And
• 13:07
  they've
• 13:07
  done.
• 13:08
  They've
• 13:09
  brought
• 13:09
  in
• 13:09
  scientists
• 13:10
  and
• 13:10
  insurance
• 13:11
  people
• 13:11
  and
• 13:11
  restoration
• 13:12
  companies.
• 13:12
  They
• 13:13
  had
• 13:13
  drawn
• 13:13
  from
• 13:13
  all
• 13:14
  corners
• 13:15
  of
• 13:15
  the
• 13:15
  industry
• 13:16
  and
• 13:16
  affected
• 13:17
  parties
• 13:17
  to
• 13:18
  get,
• 13:18
  to
• 13:18
  get.
• 13:19
  To
• 13:19
  write
• 13:19
  a
• 13:20
  standard
• 13:20
  for
• 13:20
  what
• 13:20
  you
• 13:21
  can
• 13:21
  save
• 13:21
  and
• 13:21
  what
• 13:21
  you
• 13:21
  can't
• 13:22
  save
• 13:22
  in
• 13:22
  each
• 13:23
  situation.
• 13:23
  The
• 13:24
  wash
• 13:24
  machine,
• 13:25
  hose.
• 13:26
  That's
• 13:26
  clean
• 13:27
  water
• 13:27
  generally.
• 13:28
  And
• 13:28
  if
• 13:28
  you
• 13:28
  act
• 13:28
  quickly,
• 13:29
  most
• 13:29
  things
• 13:30
  can
• 13:30
  be
• 13:30
  saved.
• 13:31
  But
• 13:31
  unfortunately,
• 13:31
  if
• 13:31
  you
• 13:32
  have
• 13:32
  a
• 13:32
  backflow
• 13:32
  like
• 13:33
  you
• 13:33
  described,
• 13:34
  the.
• 13:35
  The
• 13:35
  geyser
• 13:35
  in
• 13:35
  the
• 13:36
  basement
• 13:36
  style
• 13:37
  Christmas
• 13:37
  stockings
• 13:38
  are
• 13:38
  covered
• 13:38
  in
• 13:39
  most
• 13:39
  everything
• 13:40
  down
• 13:40
  there.
• 13:40
  We'll
• 13:41
  save
• 13:41
  the
• 13:41
  studs,
• 13:42
  but,
• 13:42
  yeah,
• 13:42
  that's
• 13:43
  about
• 13:43
  it.
• 13:44
  Yeah,
• 13:44
  it
• 13:44
  was.
• 13:45
  It
• 13:45
  was
• 13:45
  brutal.
• 13:45
  But
• 13:46
  one
• 13:46
  other
• 13:46
  thing
• 13:47
  I've
• 13:47
  noticed
• 13:47
  too,
• 13:47
  where
• 13:48
  homeowners
• 13:48
  can
• 13:48
  make
• 13:49
  a
• 13:49
  huge
• 13:49
  mistake
• 13:50
  is
• 13:50
  they
• 13:50
  have
• 13:51
  that
• 13:51
  water
• 13:51
  leak
• 13:51
  and
• 13:52
  maybe
• 13:52
  it's
• 13:52
  the.
• 13:52
  I'll
• 13:53
  come
• 13:53
  up
• 13:53
  with
• 13:53
  another
• 13:53
  comment
• 13:54
  on
• 13:54
  the
• 13:54
  ice
• 13:54
  maker,
• 13:55
  on
• 13:55
  the,
• 13:55
  on
• 13:55
  the
• 13:55
  freezer
• 13:56
  or
• 13:56
  the
• 13:56
  dishwasher,
• 13:57
  whatever.
• 13:57
  You
• 13:57
  know,
• 13:58
  they
• 13:58
  call
• 13:58
  up
• 13:58
  and
• 13:59
  when
• 13:59
  those
• 13:59
  break,
• 13:59
  they
• 14:00
  call
• 14:00
  up
• 14:00
  and
• 14:00
  go,
• 14:00
  yeah,
• 14:01
  insurance
• 14:02
  agent.
• 14:02
  And
• 14:02
  I'm
• 14:02
  not
• 14:02
  going
• 14:03
  to
• 14:03
  name
• 14:03
  names
• 14:03
  because
• 14:03
  I
• 14:03
  don't
• 14:03
  want
• 14:03
  to
• 14:04
  throw
• 14:04
  anybody
• 14:04
  under
• 14:04
  the
• 14:04
  bus
• 14:04
  here,
• 14:05
  but
• 14:05
  insurance
• 14:05
  agent,
• 14:06
  I
• 14:06
  had
• 14:06
  a
• 14:06
  flood.
• 14:07
  Right?
• 14:07
  You
• 14:07
  didn't
• 14:07
  have
• 14:08
  a
• 14:08
  flood
• 14:08
  because
• 14:09
  that's
• 14:10
  not
• 14:10
  flood
• 14:10
  insurance.
• 14:11
  Yeah,
• 14:11
  that's
• 14:12
  true.
• 14:12
  The
• 14:12
  language
• 14:13
  is
• 14:13
  their
• 14:13
  specific
• 14:14
  words
• 14:14
  have
• 14:14
  specific
• 14:15
  meanings
• 14:15
  and
• 14:15
  policies.
• 14:16
  Yet
• 14:16
  one
• 14:17
  of
• 14:17
  the
• 14:17
  things
• 14:17
  that
• 14:17
  I
• 14:18
  always.
• 14:19
  I
• 14:19
  don't
• 14:19
  know
• 14:19
  was
• 14:19
  the
• 14:20
  challenge,
• 14:20
  let's
• 14:20
  say,
• 14:21
  of
• 14:21
  interviewing
• 14:22
  that
• 14:22
  homeowner
• 14:23
  on
• 14:23
  that
• 14:23
  first
• 14:23
  call
• 14:24
  was,
• 14:25
  what
• 14:26
  happened?
• 14:26
  What.
• 14:26
  Tell
• 14:27
  me
• 14:27
  what
• 14:27
  happened.
• 14:28
  And
• 14:28
  then
• 14:28
  I
• 14:28
  have
• 14:29
  to
• 14:29
  discern,
• 14:30
  you
• 14:30
  know,
• 14:30
  is
• 14:30
  this
• 14:31
  going
• 14:31
  to
• 14:31
  be
• 14:31
  covered
• 14:32
  or
• 14:32
  not?
• 14:32
  Is
• 14:32
  it?
• 14:33
  You
• 14:33
  angling
• 14:34
  for
• 14:34
  a
• 14:34
  kitchen
• 14:35
  remodel?
• 14:36
  Yeah,
• 14:36
  that
• 14:37
  happens
• 14:37
  too.
• 14:38
  But
• 14:38
  it
• 14:39
  was,
• 14:39
  yeah,
• 14:39
  because
• 14:40
  you
• 14:40
  have
• 14:40
  the
• 14:40
  widest
• 14:41
  range.
• 14:41
  I've
• 14:42
  had
• 14:42
  people
• 14:43
  call
• 14:43
  me
• 14:43
  up,
• 14:43
  just
• 14:44
  freaked
• 14:44
  out.
• 14:44
  You
• 14:45
  got
• 14:45
  to
• 14:45
  get
• 14:45
  out
• 14:45
  here.
• 14:45
  I'm
• 14:45
  thinking,
• 14:46
  yeah,
• 14:47
  my
• 14:47
  toilet
• 14:47
  overflowed
• 14:48
  is
• 14:48
  a
• 14:48
  disaster.
• 14:48
  It
• 14:49
  affected
• 14:49
  five
• 14:49
  square
• 14:50
  feet.
• 14:50
  So,
• 14:51
  yeah,
• 14:51
  that's
• 14:51
  not
• 14:51
  good.
• 14:52
  But,
• 14:52
  you
• 14:52
  know,
• 14:52
  we
• 14:53
  can
• 14:53
  handle
• 14:53
  that.
• 14:53
  And
• 14:54
  I've
• 14:54
  had
• 14:54
  other
• 14:55
  people
• 14:55
  go,
• 14:55
  yeah,
• 14:55
  I've
• 14:56
  got
• 14:56
  some
• 14:56
  water
• 14:56
  in
• 14:56
  the
• 14:56
  basement.
• 14:57
  I
• 14:57
  need
• 14:57
  you
• 14:57
  come
• 14:57
  out
• 14:58
  12
• 14:58
  inches.
• 14:59
  Okay,
• 14:59
  well,
• 14:59
  tell
• 15:00
  me
• 15:00
  about
• 15:00
  what
• 15:00
  do
• 15:00
  you.
• 15:00
  Well,
• 15:00
  it's
• 15:01
  probably
• 15:01
  about
• 15:01
  a
• 15:01
  foot
• 15:01
  and
• 15:02
  a
• 15:02
  half.
• 15:02
  Yeah.
• 15:02
  Foot
• 15:03
  and
• 15:03
  a
• 15:03
  half.
• 15:04
  Yeah.
• 15:04
  Okay.
• 15:05
  That.
• 15:06
  Yeah,
• 15:06
  you
• 15:06
  gotta
• 15:07
  take
• 15:07
  some
• 15:07
  serious
• 15:08
  equipment.
• 15:08
  Consider
• 15:09
  the
• 15:09
  characters.
• 15:10
  Right.
• 15:10
  And
• 15:10
  the
• 15:10
  emotional
• 15:11
  response
• 15:11
  accordingly.
• 15:12
  So
• 15:12
  it's.
• 15:13
  It's
• 15:13
  important
• 15:13
  to.
• 15:14
  From
• 15:14
  my
• 15:14
  perspective,
• 15:15
  it's
• 15:15
  important
• 15:16
  to.
• 15:16
  To
• 15:17
  ask
• 15:17
  lots
• 15:17
  of
• 15:17
  questions
• 15:18
  to
• 15:18
  figure
• 15:18
  out
• 15:18
  what.
• 15:19
  What
• 15:19
  am
• 15:19
  I
• 15:19
  walking
• 15:20
  into?
• 15:20
  Yeah.
• 15:20
  And
• 15:20
  I.
• 15:21
  And
• 15:21
  I
• 15:21
  see
• 15:21
  that
• 15:21
  too.
• 15:22
  And,
• 15:22
  and
• 15:22
  it's
• 15:22
  really
• 15:23
  depending
• 15:23
  on
• 15:23
  where
• 15:23
  the
• 15:24
  water's
• 15:24
  coming
• 15:24
  from.
• 15:24
  If
• 15:25
  it's
• 15:25
  a.
• 15:25
  If
• 15:25
  you
• 15:25
  had
• 15:26
  a
• 15:26
  torrential
• 15:26
  rain
• 15:27
  and
• 15:27
  you
• 15:27
  had
• 15:27
  a
• 15:27
  mudslide
• 15:28
  with
• 15:28
  water
• 15:28
  that
• 15:29
  came
• 15:29
  in
• 15:29
  and
• 15:29
  it
• 15:29
  directed
• 15:30
  the
• 15:30
  water
• 15:30
  towards
• 15:30
  the
• 15:30
  house.
• 15:31
  That'.
• 15:32
  Versus
• 15:32
  I
• 15:32
  froze
• 15:33
  a
• 15:33
  pipe
• 15:33
  and
• 15:33
  broke
• 15:33
  it.
• 15:34
  Yeah.
• 15:35
  Well,
• 15:35
  it's
• 15:35
  clearly
• 15:36
  different
• 15:36
  scenarios
• 15:37
  and
• 15:37
  different
• 15:38
  categories
• 15:38
  of
• 15:39
  contamination,
• 15:40
  you'd
• 15:40
  call
• 15:40
  it.
• 15:40
  Yeah,
• 15:41
  the
• 15:41
  mudslide
• 15:41
  thing
• 15:42
  is
• 15:42
  category
• 15:43
  three
• 15:43
  water,
• 15:44
  we
• 15:44
  call
• 15:44
  that.
• 15:44
  That's.
• 15:45
  You
• 15:45
  might
• 15:45
  as
• 15:45
  well
• 15:46
  be
• 15:46
  sewage.
• 15:46
  That's
• 15:47
  not.
• 15:47
  That's.
• 15:47
  And
• 15:48
  those,
• 15:49
  those
• 15:49
  tend
• 15:49
  to
• 15:49
  do
• 15:50
  significant
• 15:50
  structural
• 15:51
  damage
• 15:52
  as
• 15:52
  well.
• 15:52
  So
• 15:52
  that,
• 15:53
  you
• 15:53
  know
• 15:53
  that.
• 15:53
  That
• 15:54
  usually
• 15:54
  going
• 15:54
  to
• 15:54
  have
• 15:55
  to
• 15:55
  worry
• 15:55
  about
• 15:55
  bracing
• 15:56
  as
• 15:56
  well
• 15:56
  as
• 15:57
  shoveling
• 15:59
  to
• 15:59
  clear
• 16:00
  up,
• 16:00
  clear
• 16:00
  out
• 16:00
  the
• 16:00
  mess.
• 16:01
  But
• 16:02
  in
• 16:02
  most
• 16:02
  cases,
• 16:03
  generally
• 16:03
  homeowners,
• 16:04
  they
• 16:04
  catch
• 16:04
  the
• 16:04
  problem,
• 16:05
  they
• 16:05
  discover
• 16:05
  it
• 16:06
  within
• 16:06
  a
• 16:07
  couple
• 16:07
  hours
• 16:07
  of
• 16:08
  the
• 16:08
  event.
• 16:08
  And,
• 16:09
  you
• 16:09
  know,
• 16:09
  we.
• 16:10
  We
• 16:10
  act
• 16:10
  quickly
• 16:11
  on
• 16:11
  it,
• 16:12
  get
• 16:12
  help
• 16:12
  in
• 16:12
  there,
• 16:13
  assess
• 16:13
  it.
• 16:13
  We've
• 16:14
  got
• 16:14
  great
• 16:14
  documentation
• 16:15
  tools
• 16:16
  to
• 16:16
  be
• 16:16
  able
• 16:17
  to.
• 16:18
  What
• 16:18
  happened
• 16:19
  and
• 16:19
  where.
• 16:19
  Where
• 16:20
  the
• 16:20
  water
• 16:20
  traveled
• 16:21
  so
• 16:21
  that
• 16:22
  they
• 16:22
  can
• 16:22
  usually
• 16:23
  get
• 16:23
  an
• 16:24
  insurance
• 16:24
  claim
• 16:24
  paid
• 16:25
  pretty
• 16:25
  efficiently.
• 16:26
  Well,
• 16:26
  you
• 16:26
  guys
• 16:26
  being
• 16:27
  a
• 16:27
  national
• 16:27
  company,
• 16:27
  it's
• 16:28
  got
• 16:28
  to
• 16:28
  be
• 16:28
  interesting
• 16:29
  because
• 16:29
  you
• 16:29
  work
• 16:30
  the
• 16:30
  major,
• 16:31
  you
• 16:31
  know,
• 16:31
  insurance
• 16:32
  companies
• 16:32
  nationwide,
• 16:33
  so
• 16:33
  you
• 16:33
  probably
• 16:34
  have
• 16:34
  a
• 16:34
  really
• 16:34
  good
• 16:35
  idea
• 16:35
  how
• 16:35
  to
• 16:36
  work
• 16:36
  with
• 16:36
  each
• 16:36
  one
• 16:37
  because,
• 16:37
  you
• 16:38
  know,
• 16:38
  each
• 16:38
  company
• 16:39
  is.
• 16:39
  You
• 16:39
  kind
• 16:40
  of
• 16:40
  almost
• 16:40
  have
• 16:40
  to
• 16:40
  probably
• 16:41
  deal
• 16:41
  with
• 16:41
  them
• 16:41
  a
• 16:41
  little
• 16:41
  bit
• 16:42
  differently,
• 16:42
  knowing
• 16:43
  how
• 16:43
  they
• 16:43
  operate
• 16:44
  once
• 16:44
  you
• 16:44
  get
• 16:44
  in
• 16:44
  there.
• 16:45
  Because
• 16:45
  I
• 16:45
  always
• 16:46
  take
• 16:46
  it
• 16:46
  like
• 16:46
  dealing
• 16:46
  with
• 16:46
  health
• 16:47
  insurance
• 16:47
  companies.
• 16:48
  Everybody's
• 16:48
  a
• 16:49
  little
• 16:49
  bit
• 16:49
  different.
• 16:50
  And
• 16:50
  you're
• 16:50
  almost
• 16:50
  like
• 16:51
  the
• 16:51
  doctor
• 16:51
  trying
• 16:51
  to
• 16:52
  figure
• 16:52
  out,
• 16:52
  okay,
• 16:52
  how
• 16:52
  do
• 16:53
  I.
• 16:53
  This
• 16:53
  person
• 16:54
  has
• 16:54
  a
• 16:54
  broken
• 16:55
  leg,
• 16:55
  but
• 16:55
  how
• 16:55
  am
• 16:55
  I
• 16:55
  going
• 16:56
  to
• 16:56
  build
• 16:56
  this?
• 16:56
  Yeah,
• 16:57
  there's
• 16:57
  a
• 16:57
  certain
• 16:57
  art
• 16:58
  and
• 16:58
  style
• 16:59
  to
• 16:59
  the
• 16:59
  business
• 16:59
  that's
• 17:00
  what
• 17:00
  we
• 17:00
  call.
• 17:01
  Can
• 17:02
  be
• 17:03
  getting
• 17:03
  paid
• 17:03
  or
• 17:04
  getting
• 17:04
  coverage
• 17:05
  established
• 17:06
  is
• 17:07
  partially
• 17:08
  an
• 17:08
  art
• 17:08
  form
• 17:08
  because
• 17:09
  policies
• 17:10
  are
• 17:10
  generally
• 17:11
  the
• 17:11
  same.
• 17:11
  There's
• 17:12
  rules
• 17:12
  and
• 17:12
  laws
• 17:13
  about
• 17:13
  what's
• 17:14
  covered
• 17:14
  and
• 17:14
  what
• 17:15
  exclusions
• 17:16
  are
• 17:16
  written.
• 17:16
  But
• 17:17
  yeah,
• 17:18
  you
• 17:18
  hit
• 17:18
  it
• 17:18
  on
• 17:18
  the
• 17:19
  head.
• 17:19
  Different
• 17:19
  companies
• 17:20
  have
• 17:21
  different
• 17:21
  points
• 17:22
  of
• 17:22
  view
• 17:22
  about
• 17:22
  how
• 17:24
  coverage
• 17:24
  should
• 17:25
  be
• 17:25
  applied
• 17:25
  or
• 17:26
  how.
• 17:27
  I
• 17:27
  hate
• 17:27
  to
• 17:27
  say
• 17:27
  it,
• 17:27
  but
• 17:28
  if
• 17:28
  their
• 17:28
  stock
• 17:28
  hasn't
• 17:29
  performed
• 17:29
  very
• 17:29
  good
• 17:29
  lately,
• 17:30
  they
• 17:30
  might
• 17:30
  be
• 17:30
  a
• 17:30
  little
• 17:31
  tougher.
• 17:31
  Yeah,
• 17:32
  it's,
• 17:33
  you
• 17:33
  know,
• 17:33
  there's.
• 17:33
  It's
• 17:34
  a
• 17:34
  business.
• 17:34
  They
• 17:34
  have
• 17:35
  to
• 17:35
  make
• 17:35
  money
• 17:35
  and
• 17:36
  they've
• 17:36
  got
• 17:36
  the
• 17:36
  actuarial
• 17:38
  figuring
• 17:39
  out,
• 17:39
  you
• 17:39
  know,
• 17:39
  what's
• 17:40
  the
• 17:40
  cost
• 17:40
  of
• 17:41
  the
• 17:41
  Losses.
• 17:41
  And
• 17:41
  so
• 17:42
  yes,
• 17:42
  as
• 17:43
  restorers
• 17:43
  and
• 17:44
  homeowners,
• 17:44
  you
• 17:44
  want
• 17:44
  to
• 17:45
  be
• 17:45
  listening
• 17:45
  and
• 17:46
  speaking
• 17:47
  clearly
• 17:47
  about
• 17:48
  what,
• 17:48
  what
• 17:49
  your
• 17:49
  expectations
• 17:49
  are,
• 17:50
  what
• 17:50
  the
• 17:50
  loss
• 17:50
  is
• 17:51
  and
• 17:51
  asking
• 17:52
  them
• 17:52
  questions
• 17:52
  about
• 17:53
  coverage.
• 17:53
  And
• 17:54
  from
• 17:54
  my
• 17:54
  perspective,
• 17:55
  you
• 17:55
  know,
• 17:55
  we're
• 17:55
  writing,
• 17:56
  writing
• 17:56
  a
• 17:56
  scope
• 17:57
  that's
• 17:57
  going
• 17:58
  to
• 17:58
  be
• 17:58
  the
• 17:58
  best
• 17:58
  possible
• 17:59
  outcome
• 17:59
  for
• 17:59
  the
• 18:00
  homeowner
• 18:00
  and
• 18:01
  a
• 18:01
  fair,
• 18:02
  fair
• 18:02
  result
• 18:02
  for
• 18:03
  the
• 18:03
  insurance
• 18:03
  company.
• 18:04
  Most
• 18:04
  insurance
• 18:04
  companies
• 18:05
  are
• 18:05
  willing
• 18:05
  to
• 18:05
  pay
• 18:05
  the
• 18:05
  claim
• 18:06
  if
• 18:06
  it's
• 18:06
  properly
• 18:07
  documented.
• 18:08
  There
• 18:08
  we
• 18:08
  go.
• 18:09
  That's
• 18:09
  the
• 18:09
  crafty
• 18:10
  part.
• 18:10
  You
• 18:11
  know,
• 18:11
  Dean
• 18:11
  Eric,
• 18:12
  my
• 18:12
  ex
• 18:12
  brother
• 18:13
  in
• 18:13
  law,
• 18:13
  so
• 18:14
  in
• 18:14
  the
• 18:14
  90s,
• 18:15
  him
• 18:15
  and
• 18:15
  his
• 18:15
  buddy
• 18:15
  Rick
• 18:16
  had
• 18:16
  a
• 18:16
  water
• 18:16
  damage
• 18:17
  restoration
• 18:18
  company
• 18:19
  working
• 18:20
  for
• 18:20
  insurance
• 18:21
  companies.
• 18:21
  And,
• 18:21
  and
• 18:22
  that
• 18:22
  was
• 18:22
  a
• 18:22
  big
• 18:22
  piece
• 18:22
  of
• 18:23
  it.
• 18:23
  Right.
• 18:23
  Like
• 18:24
  how
• 18:24
  they
• 18:24
  presented
• 18:24
  it
• 18:25
  to
• 18:25
  each
• 18:26
  specific
• 18:26
  insurance
• 18:27
  company
• 18:27
  and
• 18:27
  how
• 18:28
  they
• 18:28
  got
• 18:28
  paid
• 18:28
  for
• 18:29
  it
• 18:29
  and
• 18:29
  the
• 18:29
  homeowner
• 18:29
  got
• 18:30
  taken
• 18:30
  care
• 18:30
  of.
• 18:30
  And
• 18:31
  yeah,
• 18:32
  definitely
• 18:32
  kind
• 18:32
  of
• 18:32
  a
• 18:33
  juggling
• 18:33
  act.
• 18:34
  It's
• 18:34
  one
• 18:35
  of
• 18:35
  the
• 18:35
  advantage
• 18:35
  we
• 18:35
  have
• 18:36
  as
• 18:36
  a
• 18:36
  franchise.
• 18:37
  We
• 18:37
  employ
• 18:38
  people
• 18:38
  with
• 18:39
  30
• 18:40
  years
• 18:40
  of
• 18:40
  insurance
• 18:41
  and
• 18:41
  estimated
• 18:42
  experience.
• 18:44
  So
• 18:45
  you
• 18:45
  know,
• 18:45
  whether
• 18:45
  our
• 18:46
  guy
• 18:46
  in
• 18:46
  Virginia
• 18:47
  or
• 18:47
  our
• 18:47
  guy
• 18:48
  in
• 18:48
  Portland
• 18:49
  goes
• 18:49
  out
• 18:49
  to
• 18:49
  do
• 18:50
  a
• 18:50
  loss,
• 18:50
  he
• 18:50
  can
• 18:51
  make
• 18:51
  a
• 18:51
  phone
• 18:51
  call
• 18:51
  or
• 18:52
  submit
• 18:53
  an
• 18:53
  estimate
• 18:53
  for
• 18:53
  review
• 18:54
  to
• 18:54
  our
• 18:54
  team
• 18:55
  to
• 18:55
  get
• 18:56
  them
• 18:56
  the
• 18:57
  right
• 18:57
  answers,
• 18:57
  make
• 18:58
  sure
• 18:58
  that
• 18:58
  everything's
• 18:59
  properly
• 18:59
  documented
• 19:00
  and
• 19:00
  that
• 19:01
  you
• 19:01
  know
• 19:02
  it.
• 19:02
  And
• 19:02
  we
• 19:02
  have
• 19:03
  people
• 19:03
  that
• 19:03
  know
• 19:03
  about
• 19:03
  coverages
• 19:04
  that
• 19:04
  can
• 19:04
  speak
• 19:05
  to
• 19:05
  an
• 19:05
  adjuster
• 19:06
  on
• 19:06
  their
• 19:06
  level.
• 19:07
  So
• 19:08
  so
• 19:08
  much
• 19:08
  value
• 19:08
  in
• 19:09
  that
• 19:09
  as
• 19:09
  a
• 19:09
  business,
• 19:09
  you
• 19:10
  know,
• 19:10
  so
• 19:10
  much
• 19:10
  credibility
• 19:11
  and
• 19:11
  so
• 19:11
  much
• 19:12
  value
• 19:12
  when
• 19:12
  you
• 19:12
  know,
• 19:13
  a
• 19:13
  company
• 19:13
  like
• 19:13
  yours
• 19:14
  can
• 19:14
  go
• 19:14
  to
• 19:14
  the
• 19:14
  insurance
• 19:15
  company
• 19:15
  and
• 19:15
  get
• 19:15
  it
• 19:16
  done
• 19:16
  for
• 19:16
  you
• 19:16
  as
• 19:17
  a
• 19:17
  client.
• 19:18
  That
• 19:18
  would
• 19:18
  be
• 19:18
  heartening
• 19:19
  versus
• 19:20
  going
• 19:20
  to
• 19:20
  somebody
• 19:21
  like
• 19:21
  my
• 19:21
  ex
• 19:21
  brother
• 19:21
  in
• 19:22
  law
• 19:22
  who
• 19:22
  is,
• 19:22
  you
• 19:22
  know,
• 19:22
  a
• 19:23
  two,
• 19:23
  sometimes
• 19:24
  three
• 19:24
  man
• 19:25
  operation.
• 19:25
  And
• 19:25
  those
• 19:25
  guys
• 19:26
  are
• 19:26
  scrambling
• 19:26
  around
• 19:27
  and
• 19:27
  they're
• 19:27
  28
• 19:28
  years
• 19:28
  old
• 19:28
  and
• 19:28
  they're
• 19:29
  like,
• 19:29
  I
• 19:29
  think
• 19:29
  we
• 19:30
  could
• 19:30
  probably
• 19:30
  get
• 19:30
  you.
• 19:31
  And
• 19:31
  yeah.
• 19:31
  And
• 19:32
  succumbing
• 19:33
  to
• 19:33
  the
• 19:33
  homeowners
• 19:34
  will
• 19:34
  or
• 19:34
  wish
• 19:35
  to.
• 19:36
  Yeah.
• 19:36
  You
• 19:36
  know,
• 19:36
  angle
• 19:37
  for
• 19:37
  a
• 19:37
  kitchen
• 19:37
  remodel
• 19:38
  kind
• 19:38
  of
• 19:38
  thing
• 19:38
  and
• 19:39
  you
• 19:39
  know,
• 19:39
  and
• 19:39
  they're
• 19:39
  falling
• 19:40
  for
• 19:40
  it.
• 19:40
  You're
• 19:40
  like,
• 19:41
  well
• 19:42
  that
• 19:42
  occurs
• 19:42
  and
• 19:42
  you
• 19:43
  know,
• 19:43
  sometimes
• 19:43
  you
• 19:44
  have
• 19:44
  to
• 19:44
  be
• 19:44
  diplomatic
• 19:45
  about,
• 19:45
  well,
• 19:46
  here's
• 19:46
  the
• 19:46
  thing.
• 19:47
  Yep,
• 19:47
  I
• 19:47
  can
• 19:48
  do
• 19:48
  this,
• 19:48
  but
• 19:49
  if
• 19:49
  you
• 19:49
  want
• 19:49
  me
• 19:49
  to
• 19:49
  do
• 19:49
  that,
• 19:50
  that's
• 19:50
  probably
• 19:51
  an
• 19:51
  extra
• 19:51
  charge.
• 19:52
  Yeah.
• 19:53
  Because
• 19:53
  you
• 19:53
  know,
• 19:53
  we
• 19:53
  experienced
• 19:54
  man,
• 19:54
  we
• 19:55
  need
• 19:55
  to
• 19:55
  maintain
• 19:55
  our
• 19:55
  reputation
• 19:56
  in
• 19:56
  order
• 19:57
  to
• 19:57
  be
• 19:57
  a
• 19:57
  good
• 19:58
  partner.
• 19:58
  Absolutely.
• 19:59
  You
• 19:59
  know,
• 19:59
  for
• 19:59
  all
• 20:00
  of
• 20:00
  our
• 20:00
  clients.
• 20:01
  If
• 20:01
  insurance
• 20:01
  companies
• 20:02
  lose
• 20:02
  you
• 20:02
  lose
• 20:03
  trust,
• 20:03
  then
• 20:03
  you
• 20:04
  can't
• 20:04
  work
• 20:04
  with
• 20:04
  people
• 20:05
  and,
• 20:05
  and
• 20:05
  it
• 20:06
  becomes
• 20:06
  hard
• 20:06
  to
• 20:07
  be
• 20:07
  a
• 20:07
  good
• 20:07
  partner
• 20:08
  for
• 20:08
  your
• 20:08
  client.
• 20:08
  And
• 20:09
  our
• 20:09
  customer
• 20:09
  satisfaction
• 20:10
  ratings
• 20:11
  are
• 20:11
  really
• 20:11
  high.
• 20:12
  So
• 20:12
  we,
• 20:12
  we're
• 20:12
  one
• 20:13
  of
• 20:13
  the
• 20:13
  leaders
• 20:13
  in
• 20:13
  the
• 20:13
  industry
• 20:14
  and
• 20:14
  in
• 20:14
  that.
• 20:15
  And
• 20:15
  so
• 20:15
  we
• 20:15
  work
• 20:16
  really
• 20:16
  hard
• 20:16
  to
• 20:17
  keep.
• 20:17
  Keep
• 20:18
  job
• 20:18
  on
• 20:19
  course
• 20:19
  for
• 20:19
  our
• 20:19
  homeowner
• 20:20
  so
• 20:20
  that
• 20:20
  they
• 20:20
  get
• 20:20
  a
• 20:21
  good
• 20:21
  product.
• 20:21
  Hold
• 20:22
  the
• 20:22
  standard.
• 20:22
  It
• 20:22
  speaks
• 20:23
  directly
• 20:23
  to
• 20:23
  something
• 20:24
  that
• 20:24
  you
• 20:24
  can
• 20:24
  ask
• 20:24
  Eric.
• 20:25
  I'm
• 20:25
  always
• 20:25
  preaching,
• 20:26
  like
• 20:26
  just
• 20:27
  pay
• 20:27
  the
• 20:27
  pros.
• 20:28
  Like
• 20:28
  pay
• 20:29
  the
• 20:29
  pros.
• 20:30
  Experience
• 20:31
  is
• 20:31
  worth
• 20:31
  every
• 20:32
  extra
• 20:32
  penny
• 20:33
  you
• 20:33
  might
• 20:33
  spend
• 20:33
  on
• 20:34
  company.
• 20:34
  Has
• 20:34
  been
• 20:35
  doing
• 20:35
  it
• 20:35
  for
• 20:35
  40
• 20:35
  years
• 20:36
  versus
• 20:37
  guy
• 20:37
  that
• 20:37
  just
• 20:37
  started
• 20:38
  his
• 20:38
  business
• 20:38
  nine
• 20:38
  months
• 20:39
  ago.
• 20:39
  Not
• 20:39
  saying
• 20:40
  that,
• 20:40
  you
• 20:40
  know,
• 20:40
  some
• 20:41
  of
• 20:41
  these
• 20:41
  younger
• 20:41
  cats
• 20:41
  can't
• 20:42
  do
• 20:42
  it
• 20:42
  well,
• 20:42
  but
• 20:42
  it
• 20:43
  goes
• 20:43
  a
• 20:43
  long
• 20:43
  ways
• 20:44
  to
• 20:45
  pay
• 20:45
  the
• 20:45
  guys
• 20:45
  that
• 20:46
  have
• 20:46
  dealt
• 20:46
  with
• 20:47
  thousands
• 20:48
  of
• 20:48
  insurance
• 20:48
  claims
• 20:49
  versus
• 20:50
  10.
• 20:50
  And
• 20:50
  I've
• 20:51
  seen,
• 20:51
  Johnny,
• 20:51
  I've
• 20:52
  seen
• 20:52
  so
• 20:52
  many
• 20:53
  things
• 20:53
  go
• 20:53
  bad
• 20:54
  when
• 20:54
  somebody
• 20:55
  jumps
• 20:55
  on
• 20:55
  and
• 20:56
  gets
• 20:56
  the
• 20:56
  jumps
• 20:57
  on
• 20:57
  next
• 20:57
  door
• 20:58
  or
• 20:58
  Facebook
• 20:59
  marketplace
• 21:00
  and
• 21:00
  grabs
• 21:01
  the
• 21:01
  guy,
• 21:01
  that's
• 21:02
  cheap.
• 21:02
  And,
• 21:03
  you
• 21:03
  know,
• 21:03
  they've
• 21:04
  been
• 21:04
  hounding
• 21:04
  on
• 21:04
  that
• 21:04
  page
• 21:05
  for
• 21:05
  a
• 21:05
  while
• 21:06
  and
• 21:07
  they
• 21:07
  might
• 21:07
  not
• 21:07
  be
• 21:08
  licensed,
• 21:08
  bonded
• 21:08
  and
• 21:09
  insured.
• 21:09
  And
• 21:10
  that's
• 21:10
  where
• 21:11
  your
• 21:11
  projects
• 21:12
  come
• 21:12
  from.
• 21:13
  Around
• 21:13
  the
• 21:13
  house.
• 21:14
  We'll
• 21:14
  be
• 21:14
  right
• 21:14
  back
• 21:14
  to
• 21:15
  continue
• 21:15
  our
• 21:15
  conversation
• 21:16
  with
• 21:16
  William
• 21:17
  Gordon
• 21:17
  from
• 21:18
  1800-water
• 21:19
  damage.com
• 21:20
  After
• 21:20
  a
• 21:20
  word
• 21:21
  from
• 21:21
  our
• 21:21
  sponsors,
• 21:22
  we
• 21:22
  are
• 21:23
  just
• 21:23
  getting
• 21:23
  started.
• 22:44
  Welcome
• 22:44
  back
• 22:44
  to
• 22:45
  the
• 22:45
  around
• 22:45
  the
• 22:45
  house
• 22:45
  show.
• 22:46
  To
• 22:46
  find
• 22:46
  out
• 22:47
  more
• 22:47
  about
• 22:47
  us,
• 22:47
  head
• 22:48
  to
• 22:48
  our
• 22:48
  website@aroundthehouse
• 22:50
  online.com
• 22:51
  send
• 22:51
  us
• 22:52
  a
• 22:52
  message
• 22:52
  if
• 22:52
  you
• 22:52
  have
• 22:52
  a
• 22:53
  subject
• 22:53
  or.
• 22:53
  Or
• 22:53
  a
• 22:53
  question
• 22:54
  about
• 22:54
  your
• 22:54
  home.
• 22:55
  Now
• 22:55
  let's
• 22:56
  get
• 22:56
  back
• 22:56
  to
• 22:56
  William
• 22:56
  Gordon
• 22:57
  from
• 22:57
  1-800-water
• 22:58
  damage.com
• 23:00
  when,
• 23:00
  as
• 23:00
  a,
• 23:00
  as.
• 23:01
  A
• 23:01
  customer,
• 23:01
  you
• 23:01
  have
• 23:02
  to
• 23:02
  realize
• 23:02
  that
• 23:02
  guy's
• 23:02
  angling
• 23:03
  for
• 23:03
  his
• 23:03
  share
• 23:04
  of
• 23:04
  your
• 23:04
  insurance
• 23:05
  money
• 23:05
  too.
• 23:05
  Because.
• 23:07
  Because
• 23:07
  he's
• 23:07
  the
• 23:07
  new
• 23:08
  kid
• 23:08
  on
• 23:08
  the
• 23:08
  block
• 23:08
  and
• 23:09
  he
• 23:09
  wants
• 23:09
  to
• 23:09
  make
• 23:10
  a
• 23:10
  buck
• 23:10
  and
• 23:10
  he
• 23:10
  thinks
• 23:11
  insurance
• 23:11
  claims
• 23:12
  are
• 23:12
  easy
• 23:12
  money.
• 23:12
  And
• 23:13
  I've
• 23:14
  seen
• 23:14
  it
• 23:14
  all
• 23:14
  as
• 23:15
  a.
• 23:15
  Contractor
• 23:16
  and
• 23:16
  yeah,
• 23:17
  people
• 23:17
  are
• 23:17
  the
• 23:18
  only.
• 23:18
  Guy
• 23:18
  you
• 23:18
  want
• 23:18
  to
• 23:18
  call.
• 23:19
  People
• 23:20
  who
• 23:20
  don't
• 23:20
  have
• 23:20
  proper
• 23:20
  insurance
• 23:21
  coverage
• 23:21
  as
• 23:21
  a
• 23:22
  business
• 23:22
  are
• 23:23
  either
• 23:23
  not
• 23:24
  understanding
• 23:24
  the
• 23:24
  business
• 23:25
  or
• 23:26
  they're
• 23:26
  not
• 23:26
  invested
• 23:27
  in
• 23:28
  doing
• 23:28
  a.
• 23:29
  Being
• 23:29
  a
• 23:29
  professional
• 23:30
  company.
• 23:30
  They
• 23:31
  don't
• 23:31
  plan
• 23:31
  on
• 23:31
  staying
• 23:32
  in
• 23:32
  business.
• 23:33
  They're
• 23:33
  gonna
• 23:33
  be
• 23:34
  a
• 23:34
  temporary,
• 23:36
  temporary
• 23:36
  company.
• 23:37
  As
• 23:37
  far
• 23:37
  as
• 23:38
  longevity,
• 23:39
  yeah,
• 23:39
  you
• 23:40
  mentioned
• 23:40
  the
• 23:41
  other
• 23:41
  side
• 23:41
  of
• 23:41
  it
• 23:42
  is
• 23:42
  homeowners.
• 23:43
  You
• 23:43
  need
• 23:44
  help
• 23:44
  with
• 23:44
  these
• 23:45
  things.
• 23:45
  Putting
• 23:45
  a
• 23:45
  fan
• 23:46
  on
• 23:46
  it
• 23:46
  and
• 23:47
  hoping
• 23:47
  that
• 23:47
  it's
• 23:47
  going
• 23:47
  to
• 23:48
  dry
• 23:48
  is
• 23:48
  probably
• 23:48
  not
• 23:49
  the
• 23:49
  best
• 23:49
  plan.
• 23:50
  I,
• 23:50
  I've
• 23:51
  worked
• 23:51
  in
• 23:52
  some
• 23:52
  marketplaces
• 23:52
  where
• 23:53
  my
• 23:53
  toughest
• 23:53
  competition
• 23:54
  was
• 23:54
  my
• 23:54
  own
• 23:55
  customer.
• 23:56
  Just
• 23:56
  wasn't
• 23:56
  really
• 23:57
  willing
• 23:57
  to
• 23:57
  pay
• 23:57
  for
• 23:58
  somebody
• 23:58
  to
• 23:58
  come
• 23:58
  and
• 23:58
  dry
• 23:59
  it
• 23:59
  out.
• 23:59
  And
• 23:59
  I
• 24:00
  would
• 24:00
  say,
• 24:00
  okay,
• 24:00
  well,
• 24:00
  here's
• 24:01
  what
• 24:01
  you
• 24:01
  should
• 24:01
  do.
• 24:01
  But
• 24:02
  it,
• 24:02
  you
• 24:02
  know,
• 24:03
  we
• 24:03
  say
• 24:03
  anything
• 24:04
  you
• 24:04
  pay
• 24:04
  for
• 24:05
  water
• 24:05
  damage,
• 24:05
  whether
• 24:06
  Your
• 24:06
  situation's
• 24:07
  large
• 24:07
  or
• 24:07
  small,
• 24:08
  you're
• 24:08
  probably
• 24:08
  going
• 24:09
  to
• 24:09
  multiply
• 24:09
  that
• 24:09
  by
• 24:10
  10
• 24:11
  if
• 24:11
  you
• 24:11
  don't
• 24:11
  take
• 24:11
  care
• 24:12
  of
• 24:12
  it
• 24:12
  properly.
• 24:12
  And
• 24:13
  now
• 24:13
  it's
• 24:13
  become
• 24:13
  a
• 24:13
  mold
• 24:14
  problem.
• 24:14
  Yeah,
• 24:15
  now
• 24:15
  you
• 24:15
  have
• 24:16
  containments
• 24:17
  and
• 24:17
  PPE
• 24:18
  and
• 24:18
  you
• 24:19
  know,
• 24:19
  air
• 24:20
  scrubbing
• 24:20
  and,
• 24:21
  and
• 24:21
  all
• 24:21
  this
• 24:22
  hygienists
• 24:23
  doing
• 24:23
  testing
• 24:24
  that
• 24:24
  really
• 24:25
  satisfies
• 24:25
  the
• 24:25
  cost.
• 24:26
  Herbalist,
• 24:27
  your
• 24:27
  insurance
• 24:28
  company
• 24:28
  starts
• 24:28
  at,
• 24:29
  you
• 24:29
  know,
• 24:29
  depending
• 24:29
  on
• 24:29
  your
• 24:30
  coverages,
• 24:30
  insurance
• 24:31
  company
• 24:31
  may
• 24:32
  say,
• 24:32
  well,
• 24:32
  you
• 24:32
  should
• 24:33
  have
• 24:33
  took
• 24:33
  care
• 24:33
  of
• 24:33
  that
• 24:34
  the
• 24:34
  first
• 24:34
  day.
• 24:35
  We
• 24:35
  really
• 24:35
  don't
• 24:35
  think
• 24:36
  we
• 24:36
  should
• 24:36
  cover
• 24:36
  that.
• 24:37
  Then
• 24:37
  it's
• 24:38
  a
• 24:38
  question
• 24:38
  for
• 24:39
  you.
• 24:39
  Are
• 24:39
  you
• 24:39
  seeing
• 24:40
  out
• 24:40
  there?
• 24:40
  Because
• 24:40
  you
• 24:41
  know,
• 24:41
  the,
• 24:41
  the
• 24:41
  trends
• 24:42
  have
• 24:42
  changed
• 24:42
  so
• 24:43
  much.
• 24:43
  We've
• 24:43
  learned
• 24:43
  so
• 24:44
  much
• 24:44
  with
• 24:44
  water
• 24:44
  damage
• 24:45
  and
• 24:45
  mold
• 24:45
  and
• 24:46
  that
• 24:46
  kind
• 24:46
  of.
• 24:46
  And
• 24:47
  as
• 24:47
  we
• 24:47
  talked
• 24:47
  about
• 24:47
  earlier
• 24:48
  in
• 24:48
  the
• 24:48
  show,
• 24:48
  that,
• 24:48
  that
• 24:49
  how
• 24:49
  these
• 24:49
  things
• 24:50
  are
• 24:50
  treated
• 24:50
  and
• 24:50
  handled
• 24:51
  and,
• 24:51
  and
• 24:51
  resolved
• 24:52
  are
• 24:52
  way
• 24:52
  different
• 24:53
  than
• 24:53
  they
• 24:53
  were
• 24:53
  20
• 24:53
  years
• 24:54
  ago.
• 24:54
  How
• 24:55
  are
• 24:55
  homeowners
• 24:55
  doing
• 24:56
  out
• 24:56
  there
• 24:56
  on
• 24:57
  coverages?
• 24:57
  And
• 24:58
  everything's
• 24:59
  more
• 24:59
  expensive
• 24:59
  from
• 24:59
  materials
• 25:00
  to
• 25:00
  everything
• 25:00
  else.
• 25:01
  Are
• 25:01
  you
• 25:01
  running
• 25:01
  into
• 25:01
  a
• 25:02
  lot
• 25:02
  of
• 25:02
  underinsured
• 25:03
  homeowners
• 25:04
  or
• 25:04
  is
• 25:05
  it
• 25:05
  kind
• 25:05
  of
• 25:05
  a
• 25:05
  mix
• 25:05
  of
• 25:06
  that?
• 25:06
  I'd
• 25:06
  say
• 25:06
  it's
• 25:07
  a
• 25:07
  mix.
• 25:07
  I
• 25:07
  mean
• 25:08
  certainly
• 25:08
  that
• 25:09
  not
• 25:10
  having
• 25:10
  coverage
• 25:11
  or
• 25:11
  not
• 25:11
  buying
• 25:11
  the
• 25:12
  extra
• 25:12
  rider
• 25:13
  is
• 25:14
  always
• 25:15
  a
• 25:15
  worry.
• 25:16
  And
• 25:16
  we
• 25:16
  try
• 25:17
  to
• 25:17
  question
• 25:17
  about
• 25:18
  that
• 25:18
  and
• 25:18
  make
• 25:19
  sure
• 25:19
  we
• 25:19
  know
• 25:19
  what
• 25:20
  we're
• 25:20
  getting
• 25:20
  into
• 25:21
  because
• 25:21
  we
• 25:22
  want
• 25:22
  to
• 25:22
  help
• 25:22
  the
• 25:22
  person
• 25:23
  any
• 25:23
  way
• 25:23
  we
• 25:23
  can.
• 25:24
  But
• 25:24
  sometimes
• 25:24
  you
• 25:24
  have
• 25:25
  to
• 25:25
  say,
• 25:25
  well,
• 25:25
  here's
• 25:26
  your
• 25:26
  situation
• 25:27
  and
• 25:27
  maybe
• 25:28
  there's
• 25:28
  something
• 25:28
  you
• 25:28
  can
• 25:29
  do
• 25:29
  on
• 25:29
  your
• 25:29
  own
• 25:29
  that
• 25:29
  save
• 25:30
  you
• 25:30
  a
• 25:30
  buck
• 25:30
  that
• 25:31
  isn't
• 25:32
  going
• 25:32
  to
• 25:32
  be
• 25:32
  covered
• 25:32
  because
• 25:33
  you
• 25:34
  didn't
• 25:34
  have
• 25:34
  the
• 25:34
  policy
• 25:35
  you
• 25:35
  should
• 25:35
  have.
• 25:36
  We
• 25:36
  have
• 25:36
  to
• 25:36
  be
• 25:36
  delicate
• 25:37
  about
• 25:37
  that
• 25:37
  because
• 25:38
  insurance
• 25:39
  agents
• 25:39
  sometimes
• 25:40
  don't
• 25:40
  remember
• 25:40
  to
• 25:41
  ask.
• 25:42
  But
• 25:42
  at
• 25:42
  the
• 25:43
  same
• 25:43
  time,
• 25:43
  homeowners
• 25:44
  a
• 25:44
  lot
• 25:44
  of
• 25:44
  times
• 25:45
  just
• 25:45
  don't
• 25:46
  want
• 25:46
  to
• 25:46
  pay
• 25:46
  or
• 25:46
  don't
• 25:47
  want
• 25:47
  to
• 25:47
  listen
• 25:47
  when
• 25:47
  the
• 25:48
  agent's
• 25:48
  saying,
• 25:48
  well,
• 25:49
  you
• 25:49
  really
• 25:49
  should
• 25:49
  have
• 25:49
  this
• 25:50
  coverage.
• 25:50
  And
• 25:50
  you
• 25:51
  know,
• 25:51
  you're
• 25:51
  always
• 25:51
  thinking
• 25:52
  that
• 25:52
  guy
• 25:52
  wants
• 25:52
  my
• 25:52
  money.
• 25:53
  But
• 25:53
  when
• 25:53
  you
• 25:53
  have
• 25:54
  a
• 25:54
  loss,
• 25:55
  you're,
• 25:55
  you're
• 25:55
  happy
• 25:56
  to
• 25:56
  have
• 25:56
  the
• 25:56
  insurance.
• 25:57
  Well,
• 25:57
  and
• 25:57
  you
• 25:58
  know,
• 25:58
  maybe
• 25:58
  you're
• 25:58
  saving
• 26:00
  $50
• 26:01
  a
• 26:01
  year
• 26:01
  or
• 26:02
  a
• 26:02
  hundred
• 26:02
  dollars
• 26:03
  a
• 26:03
  year,
• 26:03
  even
• 26:03
  $200
• 26:04
  a
• 26:04
  year.
• 26:05
  But
• 26:06
  the
• 26:06
  risk
• 26:06
  of
• 26:08
  six
• 26:08
  figures
• 26:08
  can
• 26:09
  be
• 26:09
  a,
• 26:09
  can
• 26:09
  be
• 26:10
  a
• 26:10
  sure
• 26:10
  difference
• 26:11
  when
• 26:11
  you
• 26:11
  don't
• 26:12
  have
• 26:12
  that
• 26:12
  coverage
• 26:12
  and
• 26:13
  go,
• 26:13
  well,
• 26:13
  yeah,
• 26:14
  I
• 26:14
  know
• 26:14
  but
• 26:14
  I
• 26:14
  had
• 26:14
  that
• 26:15
  water
• 26:15
  damage
• 26:15
  in
• 26:15
  the
• 26:15
  basement
• 26:16
  and
• 26:16
  yeah,
• 26:16
  I
• 26:16
  forgot
• 26:17
  that
• 26:17
  this
• 26:17
  mid
• 26:17
  century
• 26:18
  house
• 26:18
  had
• 26:19
  asbestos
• 26:20
  tiles
• 26:21
  and
• 26:21
  black
• 26:22
  asbestos
• 26:23
  mastic
• 26:23
  holding
• 26:23
  them
• 26:23
  down
• 26:24
  that
• 26:24
  just
• 26:24
  got
• 26:24
  ruined
• 26:24
  and
• 26:25
  they're
• 26:25
  floating
• 26:25
  up
• 26:25
  and,
• 26:26
  and
• 26:26
  the
• 26:26
  lead
• 26:26
  paint
• 26:27
  that
• 26:27
  was
• 26:27
  down
• 26:27
  There
• 26:27
  because
• 26:28
  it
• 26:28
  was
• 26:28
  painted
• 26:28
  really
• 26:29
  nicely
• 26:29
  in
• 26:29
  1966.
• 26:31
  Yeah.
• 26:32
  And
• 26:32
  we
• 26:33
  just
• 26:33
  keep
• 26:33
  going
• 26:33
  and
• 26:34
  all
• 26:34
  of
• 26:34
  a
• 26:34
  sudden
• 26:34
  you
• 26:34
  just
• 26:35
  put
• 26:35
  a
• 26:35
  10x
• 26:35
  on
• 26:35
  a
• 26:36
  project
• 26:36
  cost.
• 26:36
  Yeah.
• 26:37
  That's
• 26:37
  a
• 26:37
  lot
• 26:37
  to
• 26:37
  consider.
• 26:38
  Y
• 26:39
  all
• 26:39
  a
• 26:39
  factor.
• 26:40
  And
• 26:40
  the
• 26:41
  dirty
• 26:41
  little
• 26:42
  secret
• 26:42
  is
• 26:42
  there's
• 26:43
  still
• 26:43
  drywall
• 26:43
  mud
• 26:44
  out
• 26:44
  there
• 26:44
  that
• 26:45
  has
• 26:45
  asbestos.
• 26:46
  So
• 26:46
  as
• 26:47
  you
• 26:47
  guys
• 26:47
  probably
• 26:47
  know,
• 26:48
  there's
• 26:48
  a
• 26:48
  few
• 26:48
  materials
• 26:49
  that
• 26:49
  come,
• 26:50
  you
• 26:50
  know,
• 26:50
  imported
• 26:51
  from
• 26:51
  various
• 26:51
  directions
• 26:52
  that
• 26:52
  still
• 26:52
  have
• 26:53
  this
• 26:53
  stuff.
• 26:53
  And
• 26:53
  so
• 26:53
  we,
• 26:54
  we
• 26:54
  do
• 26:54
  test
• 26:54
  of
• 26:55
  quite
• 26:55
  often
• 26:55
  every
• 26:56
  job
• 26:56
  for.
• 26:57
  For
• 26:57
  those
• 26:57
  things,
• 26:57
  depending
• 26:58
  on
• 26:58
  what
• 26:58
  we
• 26:58
  have
• 26:58
  to
• 26:58
  remove.
• 26:59
  Yeah.
• 26:59
  But
• 27:00
  of
• 27:00
  course
• 27:00
  this,
• 27:01
  what
• 27:01
  you're
• 27:01
  talking
• 27:02
  about
• 27:02
  is
• 27:02
  almost
• 27:02
  a
• 27:02
  given.
• 27:03
  If
• 27:03
  you
• 27:03
  have
• 27:04
  an
• 27:04
  older
• 27:05
  home
• 27:06
  with
• 27:06
  nine
• 27:06
  by
• 27:06
  nine
• 27:07
  tiles.
• 27:07
  It's.
• 27:08
  I
• 27:08
  literally
• 27:08
  just
• 27:08
  have
• 27:09
  a
• 27:09
  property
• 27:10
  I
• 27:10
  own.
• 27:10
  I
• 27:10
  had
• 27:11
  to
• 27:11
  pull
• 27:11
  up
• 27:11
  the
• 27:11
  tile
• 27:12
  floor
• 27:12
  in
• 27:12
  order
• 27:13
  to
• 27:13
  put
• 27:14
  down
• 27:14
  a
• 27:14
  new
• 27:14
  carpet
• 27:15
  because
• 27:16
  yeah,
• 27:16
  nine
• 27:16
  by
• 27:17
  nine
• 27:17
  tiles.
• 27:17
  And
• 27:18
  there
• 27:18
  it
• 27:18
  makes.
• 27:19
  That
• 27:19
  makes
• 27:19
  all
• 27:19
  of
• 27:19
  us
• 27:20
  that
• 27:20
  have
• 27:20
  done
• 27:20
  that.
• 27:21
  Yeah.
• 27:22
  And
• 27:22
  I
• 27:22
  have
• 27:22
  a
• 27:23
  question.
• 27:23
  Actually,
• 27:23
  both
• 27:23
  Eric
• 27:24
  and
• 27:24
  I
• 27:24
  from
• 27:24
  the
• 27:24
  Northwest,
• 27:25
  I'm
• 27:25
  originally
• 27:25
  from
• 27:26
  Seattle
• 27:26
  area
• 27:26
  and
• 27:27
  was
• 27:27
  contractor
• 27:28
  up
• 27:28
  there
• 27:28
  for
• 27:28
  almost
• 27:29
  30
• 27:29
  years.
• 27:30
  So
• 27:31
  water
• 27:31
  damage
• 27:31
  was
• 27:32
  a
• 27:32
  given.
• 27:32
  Right.
• 27:32
  Everybody's
• 27:33
  got
• 27:33
  a
• 27:33
  leaky
• 27:34
  basement
• 27:35
  and
• 27:35
  we've
• 27:35
  all
• 27:35
  dealt
• 27:36
  with
• 27:36
  it
• 27:36
  in
• 27:36
  our
• 27:36
  own
• 27:36
  ridiculous
• 27:37
  ways.
• 27:37
  I'm
• 27:38
  kind
• 27:38
  of
• 27:38
  a
• 27:38
  dunderhead
• 27:39
  like
• 27:39
  that.
• 27:39
  But.
• 27:40
  Well,
• 27:40
  yeah,
• 27:41
  how
• 27:41
  do
• 27:41
  you
• 27:42
  approach
• 27:42
  a
• 27:42
  situation
• 27:43
  where
• 27:43
  somebody
• 27:44
  knew
• 27:44
  they
• 27:44
  had
• 27:44
  water
• 27:45
  coming
• 27:45
  in,
• 27:45
  but
• 27:45
  it
• 27:45
  only
• 27:46
  happens
• 27:46
  three
• 27:46
  times
• 27:47
  a
• 27:47
  year
• 27:47
  in
• 27:47
  the
• 27:47
  winter.
• 27:48
  But
• 27:48
  finally
• 27:49
  they've
• 27:49
  got
• 27:49
  mold
• 27:50
  and
• 27:50
  water,
• 27:50
  you
• 27:51
  know,
• 27:51
  a
• 27:51
  foot
• 27:51
  and
• 27:51
  a
• 27:51
  half
• 27:51
  up
• 27:52
  the
• 27:52
  wall
• 27:52
  and
• 27:52
  they're
• 27:52
  like,
• 27:52
  there's
• 27:53
  water
• 27:53
  damage.
• 27:54
  But
• 27:54
  it's
• 27:54
  been
• 27:54
  going
• 27:55
  on
• 27:55
  for
• 27:56
  like
• 27:56
  a.
• 27:57
  I
• 27:57
  mean,
• 27:57
  I
• 27:57
  know
• 27:57
  how
• 27:57
  you
• 27:58
  guys
• 27:58
  deal
• 27:58
  with
• 27:58
  it
• 27:58
  just
• 27:59
  like
• 27:59
  you
• 27:59
  would
• 27:59
  deal
• 27:59
  with
• 27:59
  regular
• 28:00
  water
• 28:00
  damage.
• 28:00
  But
• 28:01
  how
• 28:01
  does
• 28:01
  that
• 28:01
  pass
• 28:02
  with
• 28:02
  the
• 28:02
  insurance
• 28:03
  company?
• 28:03
  Then
• 28:04
  they're
• 28:04
  going
• 28:04
  to
• 28:04
  say
• 28:04
  that's
• 28:05
  neglect.
• 28:05
  Right.
• 28:06
  I'm
• 28:06
  saying
• 28:06
  that
• 28:07
  so
• 28:07
  that
• 28:07
  the
• 28:07
  listeners
• 28:08
  like,
• 28:08
  aware
• 28:09
  of.
• 28:09
  Hey
• 28:10
  guys,
• 28:10
  pay
• 28:10
  attention
• 28:11
  and
• 28:11
  maintain
• 28:11
  things.
• 28:12
  Otherwise
• 28:13
  you're
• 28:13
  gonna
• 28:13
  get
• 28:13
  bit.
• 28:14
  Yeah.
• 28:15
  Maintenance
• 28:16
  and
• 28:16
  regular
• 28:16
  inspection
• 28:17
  is
• 28:17
  a
• 28:17
  key,
• 28:18
  you
• 28:18
  know.
• 28:19
  Yeah.
• 28:19
  Having
• 28:19
  a.
• 28:20
  That
• 28:20
  winterizing
• 28:21
  checklist
• 28:22
  and
• 28:22
  spring.
• 28:23
  Spring
• 28:23
  cleaning
• 28:24
  checklist
• 28:25
  is
• 28:25
  valuable
• 28:26
  because
• 28:26
  that
• 28:26
  you
• 28:27
  catch
• 28:27
  those
• 28:27
  things
• 28:27
  before
• 28:27
  they
• 28:28
  become
• 28:28
  bigger
• 28:28
  problems.
• 28:29
  And
• 28:29
  yes,
• 28:30
  if
• 28:30
  you've
• 28:30
  had
• 28:30
  a
• 28:31
  leaky
• 28:31
  pipe
• 28:32
  or
• 28:32
  you
• 28:32
  know,
• 28:33
  you
• 28:33
  get
• 28:33
  to
• 28:34
  somebody
• 28:34
  drilled
• 28:35
  a
• 28:35
  screw
• 28:35
  and
• 28:35
  it
• 28:36
  just
• 28:36
  barely
• 28:37
  popped
• 28:37
  the
• 28:37
  pipe
• 28:38
  and
• 28:38
  now
• 28:38
  it's
• 28:38
  been
• 28:38
  running
• 28:39
  down.
• 28:39
  Never
• 28:39
  done
• 28:39
  that
• 28:40
  for
• 28:40
  six
• 28:40
  months.
• 28:42
  And
• 28:42
  you
• 28:43
  know,
• 28:43
  six
• 28:43
  months
• 28:43
  in
• 28:43
  there,
• 28:44
  it
• 28:44
  never
• 28:44
  got
• 28:45
  wet
• 28:45
  enough
• 28:45
  to
• 28:46
  really
• 28:47
  run
• 28:47
  out
• 28:47
  on
• 28:47
  the
• 28:47
  floor.
• 28:48
  But
• 28:48
  when
• 28:48
  you
• 28:49
  go
• 28:49
  to
• 28:49
  change
• 28:50
  out
• 28:50
  the
• 28:50
  bathroom,
• 28:51
  you
• 28:51
  open
• 28:51
  up
• 28:51
  the
• 28:51
  wall.
• 28:52
  What's
• 28:52
  this?
• 28:53
  So,
• 28:53
  yeah,
• 28:53
  that,
• 28:54
  you
• 28:54
  know,
• 28:54
  we
• 28:54
  have
• 28:55
  honest
• 28:55
  discussions
• 28:56
  with
• 28:56
  the
• 28:56
  Insurance
• 28:57
  company
• 28:57
  about
• 28:58
  what's
• 28:58
  the
• 28:58
  coverage?
• 28:58
  Sometimes.
• 28:59
  Occasionally
• 29:00
  there's
• 29:00
  coverage
• 29:01
  but
• 29:01
  sometimes
• 29:02
  there's
• 29:02
  not.
• 29:02
  And
• 29:02
  so
• 29:03
  then
• 29:03
  we're
• 29:03
  just
• 29:03
  trying
• 29:03
  to
• 29:04
  minimize
• 29:04
  it
• 29:04
  for
• 29:05
  the
• 29:05
  homeowner.
• 29:05
  You
• 29:06
  try
• 29:06
  to
• 29:06
  get
• 29:06
  it
• 29:07
  clean
• 29:07
  and
• 29:07
  sanitary
• 29:08
  so
• 29:08
  they
• 29:08
  can
• 29:08
  put
• 29:09
  it
• 29:09
  back
• 29:09
  together.
• 29:09
  I
• 29:09
  mean
• 29:10
  if.
• 29:10
  If
• 29:10
  you've
• 29:10
  got
• 29:11
  it
• 29:11
  apart
• 29:11
  it
• 29:12
  has
• 29:12
  to
• 29:12
  be
• 29:12
  put
• 29:12
  back
• 29:12
  together
• 29:13
  and
• 29:14
  a
• 29:15
  matter
• 29:15
  of
• 29:15
  making
• 29:16
  it
• 29:16
  clean
• 29:16
  and
• 29:16
  dry
• 29:17
  and
• 29:17
  safe.
• 29:18
  Remediation
• 29:19
  and
• 29:19
  detonation.
• 29:20
  At
• 29:20
  that
• 29:20
  point
• 29:21
  you're
• 29:21
  you
• 29:22
  guys
• 29:22
  side
• 29:22
  of
• 29:22
  the
• 29:22
  business.
• 29:23
  You
• 29:23
  open
• 29:23
  up
• 29:23
  and
• 29:24
  find
• 29:24
  something
• 29:24
  like
• 29:25
  that.
• 29:25
  My
• 29:25
  advice
• 29:26
  is
• 29:26
  close
• 29:26
  it
• 29:27
  back
• 29:27
  up
• 29:27
  up
• 29:27
  and
• 29:28
  get
• 29:28
  some
• 29:28
  help.
• 29:29
  I
• 29:29
  just
• 29:29
  spray
• 29:30
  a
• 29:30
  bunch
• 29:30
  of
• 29:30
  kills
• 29:30
  on
• 29:31
  it,
• 29:31
  call
• 29:31
  it
• 29:31
  a
• 29:31
  day,
• 29:32
  seal.
• 29:33
  The
• 29:33
  wall
• 29:33
  back
• 29:33
  up,
• 29:34
  throw
• 29:34
  some
• 29:35
  option.
• 29:37
  But
• 29:38
  it's.
• 29:38
  You
• 29:39
  want
• 29:39
  to
• 29:39
  contain
• 29:40
  the
• 29:40
  problem
• 29:41
  so
• 29:41
  that
• 29:41
  you
• 29:42
  don't
• 29:42
  end
• 29:43
  up
• 29:43
  having
• 29:43
  to
• 29:44
  clean
• 29:44
  the
• 29:44
  whole
• 29:44
  house.
• 29:45
  We
• 29:46
  did
• 29:46
  something
• 29:46
  in
• 29:46
  a
• 29:46
  wall
• 29:47
  that
• 29:47
  we
• 29:47
  should
• 29:47
  have
• 29:48
  contained
• 29:48
  off
• 29:49
  before
• 29:49
  we
• 29:50
  mitigated
• 29:50
  it.
• 29:51
  So
• 29:51
  yeah,
• 29:51
  I
• 29:51
  could
• 29:51
  have
• 29:52
  made
• 29:52
  a.
• 29:52
  Water
• 29:52
  damage
• 29:53
  commercial
• 29:53
  probably
• 29:54
  about
• 29:54
  eight
• 29:54
  years
• 29:55
  ago
• 29:55
  in
• 29:55
  a
• 29:55
  rental
• 29:56
  house
• 29:56
  that
• 29:56
  I
• 29:56
  had
• 29:56
  before
• 29:56
  I
• 29:57
  bought
• 29:57
  my
• 29:57
  house
• 29:57
  that
• 29:57
  I
• 29:57
  was
• 29:57
  in
• 29:57
  before
• 29:58
  and
• 29:58
  I'm
• 29:59
  putting
• 29:59
  tv
• 30:00
  so
• 30:00
  I
• 30:00
  got
• 30:00
  the
• 30:00
  lag
• 30:01
  bolts
• 30:01
  to
• 30:01
  put
• 30:01
  it
• 30:01
  into
• 30:02
  the
• 30:02
  studs
• 30:02
  and
• 30:02
  I
• 30:02
  use
• 30:03
  my
• 30:03
  stud
• 30:03
  finder
• 30:03
  and
• 30:03
  it's
• 30:04
  on
• 30:04
  16
• 30:04
  on
• 30:05
  center.
• 30:05
  It's
• 30:05
  great.
• 30:05
  It's
• 30:06
  perfect.
• 30:06
  I
• 30:07
  set
• 30:07
  it
• 30:07
  in
• 30:07
  and
• 30:08
  that
• 30:08
  wasn't
• 30:08
  a
• 30:08
  stud.
• 30:09
  That
• 30:09
  was
• 30:09
  a
• 30:09
  1
• 30:10
  inch
• 30:10
  CPVC
• 30:11
  water
• 30:11
  line
• 30:12
  going
• 30:12
  up
• 30:12
  to
• 30:12
  the
• 30:12
  second
• 30:13
  floor.
• 30:14
  Luckily
• 30:15
  I
• 30:15
  had
• 30:15
  the
• 30:15
  windows
• 30:16
  open
• 30:16
  that
• 30:17
  shot
• 30:17
  water
• 30:17
  out
• 30:18
  so
• 30:18
  hard
• 30:18
  on
• 30:18
  the
• 30:19
  other
• 30:19
  side
• 30:19
  of
• 30:19
  the
• 30:19
  living
• 30:20
  room
• 30:20
  which
• 30:20
  was
• 30:21
  12ft.
• 30:21
  It
• 30:22
  knocked
• 30:22
  the
• 30:23
  screen
• 30:23
  out
• 30:23
  of
• 30:23
  the
• 30:24
  window
• 30:24
  and
• 30:24
  hit
• 30:24
  the
• 30:24
  deck.
• 30:25
  So
• 30:25
  90%
• 30:26
  of
• 30:26
  the
• 30:26
  water
• 30:26
  went
• 30:27
  outside
• 30:27
  and
• 30:27
  not
• 30:27
  on
• 30:27
  the
• 30:28
  hardwood
• 30:28
  floor.
• 30:28
  So
• 30:28
  it
• 30:29
  was
• 30:29
  an
• 30:29
  easy
• 30:29
  cleanup.
• 30:30
  But
• 30:30
  impressive.
• 30:31
  Yeah,
• 30:32
  that
• 30:33
  was
• 30:33
  like
• 30:33
  made
• 30:33
  for
• 30:33
  a
• 30:34
  TV
• 30:34
  show
• 30:34
  right
• 30:34
  there.
• 30:35
  That
• 30:35
  was
• 30:35
  just
• 30:35
  one
• 30:35
  of
• 30:36
  those
• 30:36
  disasters
• 30:36
  where.
• 30:37
  Yeah,
• 30:39
  yeah.
• 30:39
  I
• 30:40
  wish
• 30:40
  I
• 30:40
  was
• 30:40
  shooting
• 30:40
  that
• 30:41
  one
• 30:41
  because
• 30:41
  that
• 30:41
  would
• 30:41
  be
• 30:42
  a.
• 30:42
  That
• 30:42
  would
• 30:42
  be
• 30:42
  a
• 30:42
  go
• 30:43
  to
• 30:43
  for
• 30:43
  how
• 30:43
  to
• 30:44
  not
• 30:44
  do
• 30:44
  it
• 30:44
  right.
• 30:45
  I
• 30:45
  felt
• 30:45
  you
• 30:45
  talk
• 30:46
  about
• 30:46
  it.
• 30:46
  I
• 30:46
  felt
• 30:47
  so
• 30:47
  bad.
• 30:47
  For
• 30:47
  a
• 30:47
  homeowner
• 30:48
  that
• 30:48
  had
• 30:48
  a
• 30:49
  problem.
• 30:49
  He
• 30:49
  had
• 30:49
  a
• 30:50
  backup
• 30:50
  and
• 30:51
  it
• 30:51
  was.
• 30:51
  And
• 30:51
  it
• 30:52
  was
• 30:52
  a
• 30:53
  city
• 30:53
  line
• 30:53
  back
• 30:53
  up.
• 30:54
  You
• 30:54
  know,
• 30:54
  you
• 30:54
  think
• 30:54
  you
• 30:55
  mentioned
• 30:55
  it
• 30:55
  earlier.
• 30:56
  And
• 30:56
  he
• 30:57
  had
• 30:57
  there.
• 30:57
  He
• 30:57
  was
• 30:58
  helpless.
• 30:58
  He'd
• 30:59
  called
• 30:59
  for
• 30:59
  help
• 31:00
  but
• 31:00
  there
• 31:00
  was
• 31:00
  nothing
• 31:00
  he
• 31:01
  could
• 31:01
  do
• 31:01
  to
• 31:01
  stop
• 31:01
  it.
• 31:02
  And
• 31:02
  so
• 31:02
  he
• 31:02
  just
• 31:02
  pulled
• 31:03
  out
• 31:03
  his
• 31:03
  video
• 31:03
  camera
• 31:03
  and
• 31:04
  started
• 31:04
  videoing.
• 31:04
  And
• 31:05
  we
• 31:05
  got
• 31:05
  the
• 31:05
  best
• 31:06
  footage
• 31:06
  you
• 31:06
  ever
• 31:07
  saw.
• 31:08
  Get
• 31:08
  a
• 31:08
  couple
• 31:08
  commercials
• 31:10
  for
• 31:10
  all
• 31:10
  of
• 31:11
  our
• 31:11
  training
• 31:12
  classes
• 31:12
  for
• 31:13
  future
• 31:13
  references.
• 31:14
  This
• 31:15
  can
• 31:15
  happen
• 31:15
  to
• 31:15
  you.
• 31:16
  So
• 31:16
  yeah.
• 31:17
  Worst
• 31:18
  I
• 31:18
  ever
• 31:18
  did
• 31:18
  was
• 31:19
  not
• 31:19
  sweat
• 31:19
  the
• 31:19
  cap
• 31:20
  on
• 31:20
  on
• 31:20
  a
• 31:20
  1
• 31:21
  inch
• 31:21
  water
• 31:21
  line.
• 31:22
  But
• 31:22
  that
• 31:22
  was
• 31:22
  new
• 31:23
  construction,
• 31:24
  but
• 31:24
  it
• 31:24
  did
• 31:24
  shoot
• 31:25
  the
• 31:25
  cap
• 31:25
  completely
• 31:26
  to
• 31:26
  the
• 31:26
  neighbor's
• 31:27
  yard
• 31:27
  and
• 31:28
  just
• 31:29
  flooded
• 31:29
  all
• 31:29
  my
• 31:30
  new
• 31:30
  plywood.
• 31:31
  Yep,
• 31:31
  I
• 31:32
  just
• 31:32
  threw
• 31:32
  some
• 31:32
  fans
• 31:32
  on
• 31:33
  it.
• 31:33
  Don't
• 31:33
  worry
• 31:33
  about
• 31:33
  it.
• 31:34
  Yeah,
• 31:34
  sure.
• 31:34
  Why
• 31:35
  not?
• 31:35
  William,
• 31:36
  what
• 31:36
  are
• 31:36
  you
• 31:36
  seeing
• 31:36
  out
• 31:37
  there
• 31:37
  is
• 31:37
  the
• 31:37
  most
• 31:37
  common
• 31:38
  ones
• 31:38
  that
• 31:38
  you're
• 31:38
  running
• 31:38
  into
• 31:39
  that
• 31:39
  are
• 31:39
  causing
• 31:39
  water
• 31:40
  damage?
• 31:40
  Is
• 31:40
  it
• 31:40
  the
• 31:40
  washer
• 31:41
  and
• 31:41
  dryer?
• 31:41
  Is
• 31:41
  it
• 31:41
  the
• 31:42
  dishwasher?
• 31:42
  What
• 31:42
  are
• 31:43
  you
• 31:43
  seeing
• 31:43
  out
• 31:43
  there?
• 31:43
  Some
• 31:43
  of
• 31:44
  the
• 31:44
  most
• 31:44
  common
• 31:45
  ones
• 31:45
  that
• 31:45
  you
• 31:45
  run
• 31:46
  into.
• 31:46
  Yeah,
• 31:46
  you
• 31:46
  hit
• 31:47
  upon
• 31:47
  a
• 31:47
  couple
• 31:47
  of
• 31:47
  my
• 31:47
  favorites.
• 31:49
  Those
• 31:49
  rubber
• 31:49
  hose
• 31:50
  washer
• 31:50
  lines.
• 31:51
  They
• 31:51
  talk
• 31:51
  about
• 31:52
  using
• 31:52
  those
• 31:52
  steel
• 31:52
  braided.
• 31:53
  You
• 31:53
  want
• 31:54
  to
• 31:54
  replace
• 31:54
  them
• 31:54
  with
• 31:54
  steel
• 31:54
  braided.
• 31:55
  That's
• 31:55
  not
• 31:55
  a
• 31:55
  joke.
• 31:56
  You
• 31:56
  want
• 31:57
  to
• 31:57
  do
• 31:57
  that
• 31:57
  because.
• 31:58
  Yeah,
• 31:58
  the
• 31:58
  rubber
• 31:58
  line
• 31:59
  will,
• 31:59
  it'll
• 32:00
  develop
• 32:00
  a
• 32:00
  pinhole
• 32:01
  or
• 32:01
  something
• 32:01
  eventually
• 32:02
  and
• 32:02
  you
• 32:02
  know,
• 32:03
  it
• 32:03
  may
• 32:03
  take
• 32:03
  years,
• 32:04
  but
• 32:04
  sooner
• 32:04
  or
• 32:04
  later
• 32:05
  that's
• 32:05
  a
• 32:05
  money
• 32:05
  maker
• 32:06
  for
• 32:06
  me.
• 32:06
  And
• 32:07
  same
• 32:07
  goes
• 32:07
  with
• 32:07
  your.
• 32:08
  We
• 32:08
  love
• 32:08
  refrigerators
• 32:09
  with
• 32:09
  ice
• 32:10
  makers
• 32:11
  and
• 32:11
  you
• 32:12
  can
• 32:12
  roll
• 32:12
  that,
• 32:13
  roll
• 32:13
  that
• 32:13
  guy
• 32:14
  in
• 32:14
  and
• 32:14
  out
• 32:14
  to
• 32:15
  clean
• 32:15
  under
• 32:15
  it,
• 32:16
  back
• 32:16
  and
• 32:16
  forth
• 32:17
  several
• 32:17
  times
• 32:17
  with
• 32:18
  no
• 32:18
  problem
• 32:18
  and.
• 32:19
  And
• 32:19
  son
• 32:19
  of
• 32:19
  a
• 32:19
  gun,
• 32:20
  the
• 32:20
  26th.
• 32:21
  Time
• 32:22
  around
• 32:22
  the
• 32:22
  house.
• 32:23
  We'll
• 32:23
  be
• 32:23
  right
• 32:23
  back
• 32:24
  to
• 32:24
  continue
• 32:24
  our
• 32:24
  conversation
• 32:25
  with
• 32:25
  William
• 32:26
  Gordon
• 32:26
  from
• 32:27
  1800-water
• 32:28
  damage.com
• 32:29
  After
• 32:29
  a
• 32:30
  word
• 32:30
  from
• 32:30
  our
• 32:30
  sponsors.
• 34:33
  Welcome
• 34:33
  back
• 34:33
  to
• 34:34
  the
• 34:34
  around
• 34:34
  the
• 34:34
  House
• 34:34
  show.
• 34:35
  To
• 34:35
  find
• 34:35
  out
• 34:36
  more
• 34:36
  about
• 34:36
  us,
• 34:36
  head
• 34:37
  to
• 34:37
  our
• 34:37
  website@aroundthehouse
• 34:39
  online.com
• 34:40
  and
• 34:40
  send
• 34:40
  us
• 34:41
  a
• 34:41
  message
• 34:41
  if
• 34:41
  you
• 34:41
  have
• 34:41
  a
• 34:42
  subject
• 34:42
  or
• 34:42
  a
• 34:42
  question
• 34:43
  about
• 34:43
  your
• 34:43
  home.
• 34:44
  Now
• 34:44
  let's
• 34:45
  get
• 34:45
  back
• 34:45
  to
• 34:45
  William
• 34:46
  Gordon
• 34:46
  from
• 34:46
  1-800-water
• 34:47
  damage.com
• 34:49
  William,
• 34:50
  what
• 34:50
  are
• 34:50
  you.
• 34:50
  Seeing
• 34:50
  out
• 34:51
  there
• 34:51
  as
• 34:51
  the
• 34:51
  most
• 34:51
  common
• 34:52
  ones
• 34:52
  that
• 34:52
  you're
• 34:52
  running
• 34:52
  into
• 34:53
  that
• 34:53
  are
• 34:53
  causing
• 34:53
  water
• 34:54
  damage?
• 34:54
  Is
• 34:54
  it
• 34:54
  the
• 34:54
  washer
• 34:55
  and
• 34:55
  dryer?
• 34:55
  Is
• 34:55
  it
• 34:55
  the
• 34:56
  dishwasher?
• 34:56
  What
• 34:56
  are
• 34:56
  you
• 34:57
  seeing
• 34:57
  out
• 34:57
  there?
• 34:57
  Some
• 34:57
  of
• 34:58
  the
• 34:58
  most
• 34:58
  common
• 34:59
  ones
• 34:59
  that
• 34:59
  you
• 34:59
  run
• 34:59
  into.
• 35:00
  Yeah,
• 35:00
  you
• 35:00
  hit
• 35:00
  upon
• 35:01
  a
• 35:01
  couple
• 35:01
  of
• 35:01
  my
• 35:01
  favorites.
• 35:02
  Those
• 35:03
  rubber
• 35:03
  hose
• 35:04
  washer
• 35:04
  lines.
• 35:05
  They
• 35:05
  talk
• 35:05
  about
• 35:06
  using
• 35:06
  those
• 35:06
  steel
• 35:06
  braided.
• 35:07
  You
• 35:07
  want
• 35:07
  to
• 35:08
  replace
• 35:08
  them
• 35:08
  with
• 35:08
  steel
• 35:08
  braided.
• 35:09
  That's
• 35:09
  not
• 35:09
  a
• 35:09
  joke.
• 35:10
  You
• 35:10
  want
• 35:10
  to
• 35:11
  do
• 35:11
  that
• 35:11
  because.
• 35:12
  Yeah,
• 35:12
  the
• 35:12
  rubber
• 35:12
  line
• 35:13
  will,
• 35:13
  it'll
• 35:14
  develop
• 35:14
  a
• 35:14
  pinhole
• 35:15
  or
• 35:15
  something
• 35:15
  eventually.
• 35:16
  And
• 35:16
  you
• 35:16
  know,
• 35:17
  it
• 35:17
  may
• 35:17
  take
• 35:17
  years,
• 35:18
  but
• 35:18
  sooner
• 35:18
  or
• 35:18
  later
• 35:19
  that's
• 35:19
  a
• 35:19
  money
• 35:19
  maker
• 35:19
  for
• 35:20
  me.
• 35:20
  And
• 35:21
  same
• 35:21
  goes
• 35:21
  with
• 35:21
  your.
• 35:22
  We
• 35:22
  love
• 35:22
  refrigerators
• 35:23
  with
• 35:23
  ice
• 35:24
  makers.
• 35:25
  And
• 35:25
  you
• 35:26
  can
• 35:26
  roll
• 35:26
  that,
• 35:27
  roll
• 35:27
  that
• 35:27
  guy
• 35:28
  in
• 35:28
  and
• 35:28
  out
• 35:28
  to
• 35:28
  clean
• 35:29
  under
• 35:29
  it
• 35:30
  back
• 35:30
  and
• 35:30
  forth
• 35:31
  several
• 35:31
  times
• 35:31
  with
• 35:32
  no
• 35:32
  problem.
• 35:32
  And
• 35:33
  son
• 35:33
  of
• 35:33
  a
• 35:33
  gun,
• 35:34
  the
• 35:34
  26th
• 35:35
  time.
• 35:36
  Yeah,
• 35:37
  you
• 35:37
  come
• 35:37
  home
• 35:38
  and
• 35:38
  the
• 35:38
  water's
• 35:38
  all
• 35:39
  over
• 35:39
  the
• 35:39
  kitchen.
• 35:39
  Those
• 35:39
  are
• 35:40
  frozen
• 35:41
  pipes.
• 35:41
  In
• 35:41
  the
• 35:41
  winter,
• 35:42
  the
• 35:42
  backflows.
• 35:43
  I,
• 35:43
  I
• 35:43
  don't
• 35:43
  Know,
• 35:44
  backup
• 35:44
  work
• 35:44
  is
• 35:45
  probably
• 35:46
  30
• 35:46
  to
• 35:47
  40%
• 35:47
  of
• 35:48
  the
• 35:48
  business.
• 35:49
  Wow.
• 35:50
  I
• 35:50
  think
• 35:51
  we're,
• 35:51
  we're
• 35:52
  dealing
• 35:52
  with
• 35:52
  coverage
• 35:53
  questions
• 35:53
  or
• 35:54
  limited
• 35:54
  coverages.
• 35:56
  Yeah,
• 35:57
  Pipe
• 35:57
  breaks,
• 35:58
  you
• 35:58
  know,
• 35:58
  like
• 35:59
  you
• 35:59
  say,
• 35:59
  the
• 35:59
  toilet
• 35:59
  lines,
• 36:00
  somebody,
• 36:01
  you
• 36:01
  know,
• 36:01
  puts
• 36:02
  a
• 36:02
  rag
• 36:02
  in
• 36:03
  the
• 36:03
  drain
• 36:03
  and
• 36:03
  forgets.
• 36:04
  And
• 36:05
  so
• 36:05
  leave
• 36:05
  something
• 36:06
  running.
• 36:07
  Yep.
• 36:07
  Go
• 36:08
  away
• 36:08
  for
• 36:08
  the
• 36:08
  holidays
• 36:09
  and
• 36:09
  somehow,
• 36:10
  you
• 36:10
  know,
• 36:10
  you
• 36:10
  got
• 36:10
  water
• 36:11
  running
• 36:11
  out
• 36:11
  the
• 36:11
  front
• 36:11
  door.
• 36:12
  Yeah,
• 36:12
  that
• 36:13
  is
• 36:13
  all
• 36:13
  out
• 36:13
  there.
• 36:14
  It's
• 36:14
  a
• 36:14
  collage
• 36:15
  of
• 36:15
  things
• 36:16
  that
• 36:16
  happen.
• 36:17
  And,
• 36:17
  you
• 36:17
  know,
• 36:18
  when
• 36:18
  you're
• 36:18
  in
• 36:18
  a
• 36:18
  marketplace,
• 36:19
  there's
• 36:19
  enough
• 36:20
  of
• 36:20
  it
• 36:20
  going
• 36:20
  on
• 36:20
  that
• 36:21
  there's
• 36:21
  always
• 36:21
  something
• 36:22
  for
• 36:22
  us
• 36:22
  to
• 36:22
  do.
• 36:23
  And
• 36:23
  I
• 36:23
  think
• 36:23
  in
• 36:23
  the
• 36:23
  kitchens
• 36:24
  is
• 36:24
  where
• 36:24
  I
• 36:24
  think
• 36:24
  the
• 36:25
  biggest
• 36:25
  struggles
• 36:25
  for
• 36:26
  the
• 36:26
  industry
• 36:26
  are
• 36:27
  out
• 36:27
  there.
• 36:27
  And
• 36:27
  this
• 36:27
  is
• 36:28
  where
• 36:28
  it
• 36:28
  can
• 36:28
  get
• 36:28
  expensive.
• 36:29
  Because
• 36:30
  maybe
• 36:30
  you've
• 36:31
  got
• 36:31
  that
• 36:31
  10
• 36:32
  year
• 36:32
  old
• 36:32
  kitchen,
• 36:33
  that's
• 36:33
  the
• 36:33
  oak
• 36:33
  kitchen
• 36:34
  that
• 36:34
  was
• 36:34
  put
• 36:34
  in
• 36:35
  or
• 36:36
  maple
• 36:36
  or
• 36:36
  something
• 36:37
  like
• 36:37
  that.
• 36:37
  You
• 36:37
  have
• 36:37
  the
• 36:37
  water
• 36:38
  damage
• 36:38
  under
• 36:38
  the
• 36:38
  dishwasher.
• 36:39
  Now
• 36:39
  the
• 36:39
  sink
• 36:39
  base
• 36:40
  maybe
• 36:40
  is
• 36:40
  a
• 36:40
  little
• 36:41
  punky
• 36:42
  and
• 36:42
  the
• 36:42
  cabin
• 36:42
  on
• 36:43
  the
• 36:43
  other
• 36:43
  side's
• 36:43
  a
• 36:43
  little
• 36:44
  punky.
• 36:44
  And
• 36:45
  the
• 36:45
  homeowners
• 36:46
  are
• 36:46
  expecting,
• 36:46
  I
• 36:47
  have
• 36:47
  got
• 36:47
  a
• 36:47
  beautiful
• 36:48
  kitchen
• 36:48
  coming.
• 36:49
  That's
• 36:49
  not
• 36:49
  usually
• 36:50
  how
• 36:50
  that
• 36:50
  works,
• 36:51
  unfortunately.
• 36:53
  Yeah,
• 36:53
  insurance
• 36:54
  policies
• 36:54
  are
• 36:54
  well
• 36:55
  written
• 36:55
  to
• 36:56
  not
• 36:57
  extend
• 36:57
  farther
• 36:58
  than
• 36:58
  they
• 36:58
  have
• 36:58
  to.
• 36:59
  Like
• 36:59
  you
• 36:59
  said,
• 36:59
  they're
• 37:00
  a
• 37:00
  business.
• 37:01
  They'll
• 37:01
  cover
• 37:01
  the
• 37:01
  damage,
• 37:02
  but
• 37:02
  they
• 37:02
  don't
• 37:03
  necessarily,
• 37:03
  you
• 37:04
  know,
• 37:04
  replace
• 37:04
  the
• 37:04
  countertop
• 37:05
  because
• 37:05
  the
• 37:06
  lower
• 37:06
  cabinets
• 37:07
  bad.
• 37:07
  And
• 37:07
  you
• 37:08
  know,
• 37:08
  depending
• 37:08
  on
• 37:08
  how
• 37:08
  old
• 37:09
  your
• 37:09
  cabinets
• 37:09
  are,
• 37:09
  you
• 37:10
  have
• 37:10
  a
• 37:10
  big
• 37:10
  discussion
• 37:11
  about,
• 37:11
  well,
• 37:11
  the
• 37:12
  uppers
• 37:12
  have
• 37:12
  to
• 37:12
  match
• 37:13
  the
• 37:13
  lowers.
• 37:13
  Well,
• 37:14
  that's
• 37:14
  fine.
• 37:15
  But
• 37:15
  some
• 37:16
  policies
• 37:16
  will
• 37:16
  cover
• 37:17
  that
• 37:17
  and
• 37:17
  some
• 37:17
  don't.
• 37:18
  That's
• 37:18
  one
• 37:19
  of
• 37:19
  those
• 37:19
  nice
• 37:19
  questions
• 37:19
  to
• 37:20
  ask
• 37:20
  your
• 37:20
  agent
• 37:20
  when
• 37:21
  you're,
• 37:21
  what
• 37:21
  can
• 37:21
  you
• 37:22
  afford?
• 37:22
  You
• 37:22
  want
• 37:23
  the
• 37:23
  policy
• 37:23
  that
• 37:24
  replaces
• 37:24
  the
• 37:24
  upper
• 37:25
  cabinets
• 37:25
  because
• 37:25
  they
• 37:26
  don't
• 37:26
  match,
• 37:26
  or
• 37:27
  you
• 37:27
  want
• 37:27
  to
• 37:28
  save
• 37:28
  some
• 37:28
  money
• 37:28
  and
• 37:28
  just
• 37:29
  worry
• 37:29
  about
• 37:30
  the
• 37:30
  direct
• 37:31
  damage.
• 37:31
  It's
• 37:31
  nice
• 37:32
  to
• 37:32
  think
• 37:32
  about
• 37:32
  that
• 37:33
  ahead
• 37:33
  of
• 37:33
  time
• 37:33
  so
• 37:34
  that
• 37:34
  you're
• 37:34
  not
• 37:34
  in
• 37:35
  an
• 37:35
  ugly
• 37:35
  conversation.
• 37:36
  Because,
• 37:36
  you
• 37:37
  know,
• 37:37
  insurance
• 37:37
  adjusters
• 37:38
  don't
• 37:38
  like
• 37:38
  to
• 37:39
  be
• 37:39
  bad
• 37:39
  guys,
• 37:39
  but
• 37:39
  they're
• 37:40
  looking
• 37:40
  at
• 37:40
  black
• 37:41
  and
• 37:41
  white
• 37:41
  of
• 37:41
  what
• 37:41
  the
• 37:42
  policy
• 37:42
  says.
• 37:42
  And
• 37:43
  yep,
• 37:44
  it's
• 37:44
  just
• 37:45
  math
• 37:45
  at
• 37:45
  that
• 37:45
  point.
• 37:45
  They're
• 37:46
  not
• 37:46
  bad
• 37:46
  guys.
• 37:47
  It's
• 37:47
  just
• 37:48
  math.
• 37:48
  And
• 37:48
  it's
• 37:48
  a
• 37:49
  discussion
• 37:49
  about,
• 37:49
  well,
• 37:50
  what
• 37:50
  does
• 37:50
  like
• 37:50
  kind
• 37:51
  and
• 37:51
  quality
• 37:51
  mean?
• 37:52
  Yeah.
• 37:52
  And
• 37:53
  unfortunately,
• 37:53
  you
• 37:54
  can't
• 37:54
  expect
• 37:55
  them,
• 37:55
  and
• 37:55
  I
• 37:55
  can't
• 37:56
  believe
• 37:56
  this
• 37:56
  is
• 37:56
  coming
• 37:56
  out
• 37:56
  of
• 37:57
  my
• 37:57
  mouth,
• 37:57
  but
• 37:57
  you
• 37:58
  can't
• 37:58
  expect
• 37:58
  them
• 37:58
  to
• 37:59
  understand
• 37:59
  your
• 38:00
  attachment
• 38:00
  to
• 38:01
  your
• 38:01
  cabinetry
• 38:02
  or
• 38:02
  your
• 38:03
  flooring
• 38:03
  or
• 38:03
  your.
• 38:04
  To
• 38:04
  them
• 38:04
  it's
• 38:04
  just
• 38:04
  another
• 38:05
  floor.
• 38:05
  And
• 38:06
  that's
• 38:06
  fair.
• 38:06
  It's
• 38:07
  a
• 38:07
  business
• 38:07
  they
• 38:07
  know
• 38:08
  it
• 38:08
  happens.
• 38:09
  Yeah.
• 38:09
  But
• 38:10
  the
• 38:10
  reality
• 38:10
  is
• 38:11
  sentimental
• 38:12
  value
• 38:13
  is
• 38:13
  not
• 38:13
  insured.
• 38:15
  Yeah.
• 38:15
  Not
• 38:16
  an
• 38:16
  actuarial
• 38:17
  figure.
• 38:18
  Yeah.
• 38:20
  And
• 38:20
  then
• 38:20
  the
• 38:20
  other
• 38:20
  thing
• 38:21
  is
• 38:21
  too
• 38:21
  is
• 38:21
  that
• 38:22
  when
• 38:22
  you
• 38:22
  jump
• 38:23
  into
• 38:23
  kitchens,
• 38:23
  this
• 38:24
  can
• 38:24
  be
• 38:24
  such
• 38:25
  a
• 38:25
  little
• 38:26
  snowball
• 38:26
  that
• 38:26
  turns
• 38:27
  into
• 38:27
  an
• 38:27
  avalanche
• 38:28
  because
• 38:28
  now
• 38:28
  if
• 38:28
  you're
• 38:29
  replacing
• 38:29
  all
• 38:29
  the
• 38:29
  kitchen
• 38:30
  cabinets
• 38:30
  and
• 38:31
  maybe
• 38:31
  they
• 38:31
  got
• 38:32
  that
• 38:32
  weird
• 38:32
  old
• 38:33
  oven
• 38:33
  that
• 38:34
  won't
• 38:34
  fit
• 38:34
  back
• 38:34
  in
• 38:34
  there
• 38:35
  or
• 38:35
  you
• 38:36
  know,
• 38:36
  there's
• 38:36
  always
• 38:36
  those
• 38:36
  weird
• 38:37
  things
• 38:37
  and
• 38:37
  once
• 38:38
  you're
• 38:38
  replacing
• 38:38
  that,
• 38:39
  well,
• 38:39
  new
• 38:39
  electrical
• 38:40
  code
• 38:40
  says
• 38:40
  you
• 38:41
  got
• 38:41
  to
• 38:41
  have
• 38:41
  two
• 38:41
  new
• 38:42
  circuits
• 38:42
  coming
• 38:42
  in
• 38:43
  here.
• 38:43
  Yeah.
• 38:43
  And
• 38:44
  now
• 38:44
  it's
• 38:44
  kitchen
• 38:45
  remodel
• 38:45
  time,
• 38:46
  not
• 38:46
  just
• 38:46
  repair
• 38:46
  and
• 38:47
  replace
• 38:47
  and
• 38:48
  so
• 38:48
  are
• 38:48
  going
• 38:48
  to
• 38:49
  be
• 38:49
  covered
• 38:49
  and
• 38:49
  some
• 38:49
  aren't.
• 38:50
  Yeah,
• 38:50
  very
• 38:51
  true.
• 38:51
  And
• 38:51
  again,
• 38:51
  that's
• 38:52
  a
• 38:52
  policy
• 38:52
  variation.
• 38:53
  It's
• 38:53
  a
• 38:54
  conversation
• 38:54
  to
• 38:55
  have
• 38:56
  ahead
• 38:56
  of
• 38:56
  time
• 38:56
  if
• 38:57
  you're,
• 38:57
  you
• 38:57
  know,
• 38:57
  savvy
• 38:58
  purchaser
• 38:59
  of
• 38:59
  insurance
• 38:59
  and
• 39:00
  you
• 39:00
  know,
• 39:00
  decide
• 39:01
  your
• 39:01
  budget.
• 39:01
  But
• 39:02
  we
• 39:02
  have
• 39:02
  lots
• 39:03
  of
• 39:03
  conversations
• 39:03
  with
• 39:04
  people
• 39:04
  about
• 39:04
  is
• 39:05
  it
• 39:05
  time
• 39:05
  to
• 39:05
  remodel
• 39:07
  because
• 39:07
  we
• 39:08
  can
• 39:08
  go
• 39:08
  this
• 39:08
  far
• 39:08
  and
• 39:09
  take
• 39:09
  care
• 39:09
  of
• 39:10
  half
• 39:10
  the
• 39:10
  cost.
• 39:10
  But
• 39:11
  that
• 39:11
  new
• 39:11
  stove
• 39:12
  you're
• 39:12
  talking
• 39:12
  about
• 39:13
  or
• 39:13
  is
• 39:14
  it
• 39:14
  time
• 39:14
  to
• 39:14
  upgrade
• 39:14
  those
• 39:15
  appliances
• 39:15
  now?
• 39:16
  Well,
• 39:16
  yeah,
• 39:17
  it's
• 39:17
  because
• 39:17
  I,
• 39:18
  you
• 39:18
  know,
• 39:18
  the
• 39:18
  kitchen's
• 39:19
  tore
• 39:19
  apart.
• 39:19
  It's
• 39:20
  kind
• 39:20
  of.
• 39:20
  While
• 39:21
  we're
• 39:21
  here,
• 39:21
  guys,
• 39:22
  you
• 39:22
  might
• 39:23
  want.
• 39:23
  To
• 39:23
  consider,
• 39:24
  you
• 39:24
  know,
• 39:25
  think
• 39:25
  about
• 39:25
  it,
• 39:25
  you
• 39:25
  know,
• 39:26
  do
• 39:26
  we.
• 39:26
  And
• 39:27
  we,
• 39:27
  amazingly,
• 39:28
  we
• 39:28
  have
• 39:28
  companies
• 39:29
  out
• 39:29
  there
• 39:29
  finance
• 39:30
  companies
• 39:31
  who
• 39:31
  work
• 39:31
  owners
• 39:32
  in
• 39:32
  that
• 39:32
  exact
• 39:33
  situation
• 39:34
  to
• 39:35
  help
• 39:35
  them
• 39:35
  finance.
• 39:36
  Yeah.
• 39:37
  You
• 39:37
  know,
• 39:37
  either,
• 39:38
  either
• 39:38
  the
• 39:39
  deductible
• 39:39
  that
• 39:39
  they're,
• 39:40
  you
• 39:40
  know,
• 39:40
  because
• 39:40
  deductibles
• 39:41
  are
• 39:41
  going
• 39:41
  wild
• 39:42
  these
• 39:42
  days.
• 39:42
  One
• 39:43
  of
• 39:43
  the
• 39:43
  things
• 39:43
  you
• 39:43
  talk
• 39:43
  about
• 39:44
  a
• 39:44
  new,
• 39:44
  new
• 39:44
  trends
• 39:45
  is,
• 39:45
  is
• 39:46
  deductibles
• 39:47
  based
• 39:47
  on
• 39:47
  the
• 39:47
  percentage
• 39:48
  of
• 39:48
  the
• 39:48
  policy
• 39:49
  instead
• 39:49
  of
• 39:50
  a
• 39:50
  flat.
• 39:50
  I
• 39:50
  remember
• 39:51
  the
• 39:51
  day
• 39:51
  when
• 39:52
  you
• 39:52
  people
• 39:52
  had
• 39:53
  hundred
• 39:53
  dollar
• 39:53
  deductibles.
• 39:54
  Yeah.
• 39:55
  And
• 39:55
  now
• 39:56
  it's.5000
• 39:57
  is
• 39:58
  a
• 39:58
  pretty
• 39:58
  normal
• 39:59
  deductible.
• 40:00
  And
• 40:00
  that's,
• 40:01
  that's
• 40:01
  a
• 40:02
  pinch
• 40:02
  when
• 40:03
  you
• 40:03
  get
• 40:03
  right
• 40:03
  down
• 40:03
  to
• 40:03
  it.
• 40:04
  It
• 40:04
  saves
• 40:04
  you
• 40:05
  money
• 40:05
  on
• 40:05
  the,
• 40:06
  on
• 40:06
  the
• 40:06
  monthly
• 40:07
  premium.
• 40:07
  But
• 40:08
  that's,
• 40:08
  it's
• 40:09
  a,
• 40:09
  it's
• 40:09
  a
• 40:09
  ton.
• 40:10
  You
• 40:10
  get
• 40:11
  into
• 40:11
  percentage
• 40:11
  of
• 40:12
  policy
• 40:13
  stuff.
• 40:13
  You
• 40:13
  can
• 40:14
  have
• 40:14
  five
• 40:14
  figure
• 40:15
  deductibles
• 40:16
  then.
• 40:16
  So
• 40:17
  yeah,
• 40:17
  we're,
• 40:18
  it's
• 40:18
  all
• 40:18
  about,
• 40:18
  you
• 40:19
  know,
• 40:19
  managing
• 40:20
  expectations,
• 40:20
  managing
• 40:22
  fair,
• 40:22
  fair
• 40:23
  billing
• 40:23
  for
• 40:23
  fair
• 40:24
  work
• 40:24
  and
• 40:25
  good
• 40:25
  communication
• 40:25
  about
• 40:26
  what,
• 40:26
  what
• 40:26
  we
• 40:26
  can
• 40:27
  do
• 40:27
  and
• 40:27
  what's
• 40:28
  going
• 40:28
  to
• 40:28
  cost
• 40:28
  extra.
• 40:29
  Well,
• 40:29
  William,
• 40:29
  that's
• 40:29
  a
• 40:29
  great
• 40:30
  thing
• 40:30
  about
• 40:30
  you
• 40:30
  guys
• 40:30
  over
• 40:30
  there.
• 40:31
  1,
• 40:31
  800
• 40:31
  water
• 40:31
  damage.
• 40:32
  You've
• 40:32
  got
• 40:32
  those
• 40:33
  resources
• 40:33
  that
• 40:34
  just
• 40:34
  that
• 40:34
  unfortunately
• 40:35
  that
• 40:35
  local
• 40:36
  little
• 40:36
  guy
• 40:36
  is
• 40:36
  not
• 40:36
  going
• 40:36
  to
• 40:37
  have
• 40:37
  because
• 40:37
  there's
• 40:38
  no
• 40:38
  way
• 40:38
  for
• 40:38
  them
• 40:39
  to
• 40:39
  use
• 40:39
  that
• 40:39
  enough
• 40:39
  for
• 40:40
  it
• 40:40
  to
• 40:40
  make
• 40:40
  sense.
• 40:40
  But
• 40:41
  you
• 40:41
  guys,
• 40:41
  with
• 40:41
  the
• 40:41
  national
• 40:41
  footprint
• 40:42
  of
• 40:43
  franchises
• 40:43
  out
• 40:43
  there,
• 40:44
  it
• 40:44
  does
• 40:44
  make
• 40:44
  sense
• 40:45
  for
• 40:45
  that
• 40:45
  because
• 40:46
  you're
• 40:46
  right
• 40:46
  if,
• 40:46
  if
• 40:47
  you
• 40:47
  are
• 40:47
  having
• 40:47
  to
• 40:47
  replace
• 40:48
  an
• 40:48
  oven
• 40:48
  cabinet
• 40:49
  for
• 40:49
  a
• 40:49
  built
• 40:49
  in
• 40:50
  oven,
• 40:50
  it
• 40:50
  might
• 40:51
  not
• 40:51
  make
• 40:51
  sense
• 40:51
  to
• 40:52
  cut
• 40:52
  that
• 40:52
  new
• 40:52
  one
• 40:52
  out
• 40:53
  and
• 40:53
  put
• 40:53
  a
• 40:53
  30
• 40:53
  year
• 40:54
  old
• 40:54
  oven
• 40:54
  in
• 40:54
  it
• 40:54
  that
• 40:54
  you're,
• 40:55
  when
• 40:55
  that
• 40:55
  thing
• 40:55
  dies
• 40:55
  in
• 40:56
  a
• 40:56
  year
• 40:56
  or
• 40:56
  two,
• 40:57
  if
• 40:57
  you're
• 40:58
  lucky,
• 40:58
  you're
• 40:59
  now
• 40:59
  replacing
• 40:59
  that
• 40:59
  cabinet
• 41:00
  again
• 41:00
  because
• 41:00
  it's
• 41:00
  not
• 41:01
  going
• 41:01
  to
• 41:01
  fit.
• 41:01
  You're
• 41:01
  right.
• 41:02
  Having
• 41:02
  a
• 41:02
  handful
• 41:03
  of
• 41:03
  people
• 41:03
  on
• 41:03
  staff
• 41:04
  that
• 41:04
  have,
• 41:04
  you
• 41:04
  know,
• 41:05
  30
• 41:05
  plus
• 41:05
  years
• 41:05
  experience,
• 41:06
  they
• 41:07
  can
• 41:07
  make
• 41:07
  suggestions
• 41:08
  on
• 41:08
  how
• 41:08
  to
• 41:08
  get
• 41:08
  coverages
• 41:09
  to
• 41:09
  apply
• 41:10
  properly,
• 41:11
  they
• 41:11
  can
• 41:12
  talk
• 41:12
  about
• 41:13
  alternative
• 41:14
  solutions
• 41:14
  that
• 41:15
  are
• 41:16
  affordable.
• 41:17
  And
• 41:17
  so
• 41:18
  there's
• 41:18
  a
• 41:18
  lot
• 41:18
  of
• 41:19
  experience
• 41:19
  comes
• 41:19
  with
• 41:20
  having
• 41:20
  to
• 41:20
  have
• 41:21
  solved
• 41:21
  a
• 41:21
  problem
• 41:22
  somewhere
• 41:22
  along
• 41:22
  the
• 41:22
  way
• 41:23
  and
• 41:23
  you
• 41:23
  know,
• 41:24
  opportunity
• 41:24
  to
• 41:25
  do
• 41:25
  it
• 41:25
  for
• 41:25
  people
• 41:26
  again.
• 41:26
  Yeah,
• 41:27
  that's
• 41:27
  invaluable.
• 41:28
  Again,
• 41:29
  you
• 41:29
  know,
• 41:30
  we're
• 41:30
  going
• 41:30
  to
• 41:30
  run
• 41:30
  out
• 41:30
  of
• 41:30
  time
• 41:31
  pretty
• 41:31
  soon
• 41:31
  in
• 41:32
  the
• 41:32
  hour
• 41:32
  here.
• 41:32
  But
• 41:33
  you
• 41:33
  guys
• 41:33
  are
• 41:33
  all
• 41:33
  across
• 41:34
  the
• 41:34
  country.
• 41:34
  I
• 41:34
  mean
• 41:34
  you're
• 41:35
  not
• 41:35
  a
• 41:35
  little
• 41:35
  tiny
• 41:36
  small
• 41:36
  company
• 41:36
  by
• 41:36
  any
• 41:36
  means.
• 41:37
  Yeah,
• 41:37
  we
• 41:37
  are
• 41:38
  a
• 41:38
  big
• 41:38
  network.
• 41:39
  We're
• 41:39
  from
• 41:40
  New
• 41:40
  Hampshire
• 41:41
  to
• 41:41
  Florida
• 41:42
  to
• 41:42
  San
• 41:43
  Diego
• 41:43
  to
• 41:43
  Portland
• 41:44
  and
• 41:44
  all
• 41:45
  points,
• 41:45
  you
• 41:45
  know,
• 41:45
  in
• 41:46
  between
• 41:46
  all
• 41:47
  the
• 41:47
  major
• 41:47
  markets
• 41:48
  and
• 41:48
  a
• 41:48
  lot
• 41:48
  of
• 41:48
  minor
• 41:49
  ones
• 41:49
  too.
• 41:50
  Yeah.
• 41:50
  And
• 41:51
  so
• 41:51
  you
• 41:51
  know,
• 41:51
  we're
• 41:52
  certainly
• 41:52
  out
• 41:52
  there
• 41:52
  that
• 41:53
  you
• 41:53
  know
• 41:53
  our,
• 41:53
  our
• 41:53
  numbers,
• 41:54
  our
• 41:54
  name
• 41:54
  1-800-water
• 41:55
  damage
• 41:55
  and,
• 41:56
  and
• 41:56
  you
• 41:56
  know,
• 41:56
  you
• 41:57
  get,
• 41:57
  you
• 41:57
  call
• 41:57
  that
• 41:57
  number,
• 41:58
  you'll
• 41:58
  get
• 41:58
  the
• 41:58
  closest
• 41:59
  expert.
• 41:59
  And
• 42:00
  the
• 42:00
  beauty
• 42:00
  is
• 42:00
  we're
• 42:01
  part
• 42:01
  of
• 42:01
  Belfor
• 42:01
  franchise
• 42:02
  group
• 42:02
  and
• 42:02
  Belfor's
• 42:03
  largest
• 42:04
  restoration
• 42:05
  company
• 42:05
  in
• 42:05
  the
• 42:05
  world.
• 42:06
  So
• 42:06
  we
• 42:07
  have
• 42:07
  resources,
• 42:08
  both
• 42:09
  experience
• 42:09
  and
• 42:10
  intelligence
• 42:10
  and
• 42:11
  ass
• 42:12
  favorite
• 42:12
  saying,
• 42:12
  you
• 42:13
  know,
• 42:13
  people
• 42:13
  coming
• 42:13
  into
• 42:14
  the
• 42:14
  business
• 42:14
  is
• 42:15
  if
• 42:15
  there's
• 42:15
  enough
• 42:16
  money
• 42:16
  and
• 42:16
  enough
• 42:17
  time
• 42:17
  to
• 42:18
  solve
• 42:18
  a
• 42:18
  problem,
• 42:19
  we
• 42:19
  can
• 42:19
  get
• 42:19
  a
• 42:19
  solution.
• 42:20
  If
• 42:20
  it
• 42:20
  requires
• 42:21
  a
• 42:21
  helicopter,
• 42:21
  I
• 42:22
  can
• 42:22
  get
• 42:22
  you
• 42:22
  a
• 42:22
  helicopter.
• 42:23
  It's
• 42:23
  been
• 42:23
  done,
• 42:24
  it's
• 42:24
  out
• 42:24
  there.
• 42:25
  There's
• 42:25
  been
• 42:25
  a
• 42:25
  time
• 42:26
  or
• 42:26
  two.
• 42:27
  That's
• 42:27
  the
• 42:27
  beauty
• 42:27
  of
• 42:27
  the
• 42:27
  resources.
• 42:28
  And
• 42:28
  we're
• 42:29
  certainly,
• 42:29
  you
• 42:29
  know,
• 42:30
  willing
• 42:30
  to
• 42:31
  do
• 42:31
  everything
• 42:31
  we
• 42:31
  can
• 42:32
  large
• 42:32
  and
• 42:32
  small
• 42:33
  to
• 42:33
  help
• 42:33
  people
• 42:34
  solve
• 42:34
  the
• 42:35
  problem.
• 42:35
  William,
• 42:35
  I
• 42:35
  can
• 42:36
  say
• 42:36
  I
• 42:36
  have
• 42:36
  used
• 42:37
  the
• 42:37
  helicopter
• 42:38
  once.
• 42:38
  There
• 42:39
  you
• 42:39
  go.
• 42:39
  See
• 42:40
  a
• 42:40
  few
• 42:41
  big
• 42:41
  cranes.
• 42:42
  I've
• 42:42
  had
• 42:42
  some
• 42:42
  big
• 42:43
  cranes.
• 42:43
  I've
• 42:44
  needed
• 42:44
  a
• 42:44
  helicopter.
• 42:45
  One
• 42:46
  I
• 42:46
  think
• 42:46
  we
• 42:46
  to
• 42:47
  a
• 42:47
  42
• 42:47
  story
• 42:47
  building
• 42:48
  and
• 42:48
  they
• 42:48
  had
• 42:49
  to
• 42:49
  carry
• 42:49
  them
• 42:49
  down
• 42:49
  because
• 42:49
  it
• 42:50
  wouldn't
• 42:50
  fit
• 42:50
  in
• 42:50
  the
• 42:50
  elevator.
• 42:51
  So.
• 42:51
  Yeah,
• 42:51
  yeah,
• 42:52
  that's
• 42:52
  a
• 42:52
  big
• 42:53
  container
• 42:53
  on
• 42:53
  the
• 42:54
  roof.
• 42:54
  Yep.
• 42:54
  We
• 42:55
  had
• 42:55
  recently
• 42:56
  in
• 42:56
  Hurricane
• 42:56
  Ian
• 42:57
  we
• 42:57
  had
• 42:57
  some
• 42:57
  folks
• 42:58
  that
• 42:58
  could
• 42:58
  only
• 42:58
  get
• 42:59
  to
• 42:59
  Sanibel
• 42:59
  Island.
• 43:00
  By
• 43:00
  boat.
• 43:00
  So
• 43:01
  we
• 43:01
  had
• 43:01
  boats.
• 43:02
  Yeah.
• 43:03
  Bill
• 43:03
  four
• 43:04
  is
• 43:04
  a
• 43:04
  company.
• 43:04
  They're
• 43:05
  the
• 43:05
  ones
• 43:05
  that,
• 43:05
  hey,
• 43:06
  that
• 43:06
  NFL
• 43:06
  football
• 43:07
  stadium
• 43:07
  got
• 43:08
  damaged
• 43:08
  and
• 43:08
  they're
• 43:08
  the
• 43:08
  ones
• 43:09
  that
• 43:09
  are
• 43:09
  in
• 43:09
  there
• 43:09
  fixing
• 43:10
  it.
• 43:10
  So.
• 43:10
  Yeah,
• 43:11
  yeah,
• 43:11
  they've
• 43:12
  got
• 43:12
  the
• 43:12
  capacity
• 43:13
  to
• 43:13
  do
• 43:14
  all
• 43:14
  that
• 43:15
  large
• 43:15
  scale
• 43:15
  kind
• 43:16
  of
• 43:16
  stuff.
• 43:16
  The
• 43:16
  1-800-water
• 43:17
  damage
• 43:18
  brand
• 43:18
  focuses
• 43:18
  more
• 43:19
  mid
• 43:19
  level,
• 43:19
  you
• 43:19
  know,
• 43:19
  small
• 43:20
  commercial
• 43:20
  residential
• 43:21
  homes
• 43:21
  taking
• 43:22
  care
• 43:22
  of
• 43:22
  people
• 43:22
  and
• 43:23
  you
• 43:23
  know,
• 43:23
  it's
• 43:23
  local
• 43:23
  market.
• 43:24
  We're
• 43:24
  a
• 43:24
  local
• 43:24
  market
• 43:25
  company.
• 43:26
  We
• 43:27
  do
• 43:27
  a
• 43:27
  little
• 43:27
  bit
• 43:27
  of
• 43:27
  storm
• 43:28
  work.
• 43:28
  But
• 43:28
  belfor,
• 43:29
  as
• 43:30
  the
• 43:30
  property
• 43:30
  restoration
• 43:31
  side,
• 43:31
  they're
• 43:32
  built
• 43:32
  to
• 43:32
  travel.
• 43:33
  They
• 43:33
  take
• 43:33
  care
• 43:33
  of
• 43:33
  things
• 43:34
  all
• 43:34
  over
• 43:34
  the
• 43:34
  country.
• 43:34
  All
• 43:35
  over
• 43:35
  the
• 43:35
  world,
• 43:35
  actually.
• 43:36
  Yeah,
• 43:36
  I
• 43:36
  see
• 43:36
  those
• 43:36
  guys
• 43:37
  on
• 43:37
  the
• 43:37
  big
• 43:37
  ones,
• 43:37
  they're
• 43:38
  running
• 43:38
  in
• 43:38
  there
• 43:38
  with
• 43:38
  the
• 43:38
  semi
• 43:39
  truck
• 43:39
  with
• 43:40
  the
• 43:40
  command
• 43:40
  center
• 43:41
  and
• 43:41
  they're
• 43:41
  rocking
• 43:41
  and
• 43:41
  rolling
• 43:42
  and
• 43:43
  that's.
• 43:43
  Yeah,
• 43:43
  they
• 43:43
  have
• 43:44
  some
• 43:44
  really
• 43:44
  cool
• 43:44
  tools.
• 43:45
  They
• 43:45
  have
• 43:45
  some
• 43:45
  amazing
• 43:46
  assets
• 43:47
  there.
• 43:47
  Yeah,
• 43:47
  that
• 43:48
  is
• 43:48
  great.
• 43:48
  William,
• 43:48
  what's
• 43:49
  the
• 43:49
  best
• 43:49
  way
• 43:49
  for
• 43:50
  people
• 43:50
  to
• 43:50
  find
• 43:50
  you
• 43:51
  guys?
• 43:51
  Of
• 43:51
  course
• 43:51
  1-800-water
• 43:52
  damage,
• 43:52
  but
• 43:53
  website
• 43:53
  as
• 43:53
  well.
• 43:54
  Sure,
• 43:54
  website.
• 43:55
  You
• 43:55
  should
• 43:56
  be
• 43:56
  able
• 43:56
  to
• 43:57
  be,
• 43:57
  you
• 43:57
  know,
• 43:57
  1-800-water
• 43:58
  damage
• 43:58
  near
• 43:58
  me
• 43:59
  should
• 43:59
  turn
• 43:59
  up.
• 44:00
  Your
• 44:00
  local
• 44:00
  franchise
• 44:02
  I
• 44:02
  was
• 44:02
  on
• 44:02
  there
• 44:02
  this
• 44:02
  morning,
• 44:03
  said
• 44:03
  our
• 44:03
  people
• 44:03
  are
• 44:04
  trained,
• 44:05
  well
• 44:05
  experienced
• 44:05
  and
• 44:06
  truthfully,
• 44:07
  if
• 44:07
  you
• 44:07
  dial
• 44:07
  the
• 44:07
  1-800-water-
• 44:08
  damage
• 44:08
  number,
• 44:09
  the
• 44:10
  operators
• 44:10
  will
• 44:11
  locate
• 44:12
  the
• 44:12
  right
• 44:12
  person
• 44:12
  for
• 44:12
  your
• 44:13
  zip
• 44:13
  code
• 44:13
  and
• 44:14
  so
• 44:14
  they'll
• 44:14
  get
• 44:15
  you
• 44:15
  an
• 44:15
  answer.
• 44:15
  Nice.
• 44:16
  And
• 44:16
  I'm
• 44:16
  sure
• 44:16
  that's
• 44:16
  probably
• 44:17
  a
• 44:17
  24
• 44:17
  hour
• 44:17
  a
• 44:18
  day
• 44:18
  number
• 44:18
  where
• 44:18
  they
• 44:18
  got
• 44:19
  somebody
• 44:19
  to
• 44:19
  help,
• 44:19
  right?
• 44:20
  Absolutely.
• 44:21
  I've
• 44:22
  answered
• 44:22
  so
• 44:22
  many
• 44:22
  calls
• 44:23
  in
• 44:23
  the
• 44:23
  middle
• 44:23
  of
• 44:23
  the
• 44:23
  night
• 44:23
  you
• 44:24
  wouldn't
• 44:24
  believe.
• 44:24
  I
• 44:25
  bet.
• 44:25
  William
• 44:26
  Gordon,
• 44:26
  thanks
• 44:26
  for
• 44:27
  coming
• 44:27
  on
• 44:27
  today,
• 44:27
  man.
• 44:28
  We
• 44:28
  really
• 44:28
  appreciate
• 44:29
  it.
• 44:29
  Love
• 44:29
  your
• 44:30
  knowledge
• 44:30
  on
• 44:30
  this
• 44:30
  subject
• 44:31
  because
• 44:31
  I
• 44:31
  think
• 44:31
  it
• 44:31
  really
• 44:32
  helps
• 44:32
  our
• 44:32
  audience
• 44:32
  out
• 44:32
  there
• 44:33
  to,
• 44:33
  to
• 44:33
  navigate
• 44:34
  these
• 44:34
  things
• 44:34
  because
• 44:35
  sooner
• 44:35
  or
• 44:35
  later
• 44:36
  something's
• 44:36
  going
• 44:36
  to
• 44:36
  go
• 44:36
  bad,
• 44:37
  especially
• 44:37
  with
• 44:37
  water.
• 44:38
  And
• 44:38
  now
• 44:38
  you
• 44:38
  know
• 44:39
  how
• 44:39
  to
• 44:39
  deal
• 44:39
  with
• 44:39
  it
• 44:39
  correctly.
• 44:40
  Yeah.
• 44:40
  I
• 44:41
  appreciate
• 44:41
  your
• 44:41
  time,
• 44:42
  Eric
• 44:42
  and
• 44:42
  John,
• 44:42
  it's
• 44:43
  been
• 44:43
  fun.
• 44:44
  So
• 44:45
  thanks.
• 44:45
  And
• 44:45
  yeah,
• 44:46
  anything
• 44:46
  we
• 44:46
  can
• 44:47
  do
• 44:47
  to
• 44:47
  help,
• 44:47
  give
• 44:47
  us
• 44:47
  a
• 44:48
  call.
• 44:48
  There
• 44:48
  we
• 44:48
  go.
• 44:48
  Great
• 44:49
  chatting.
• 44:49
  William.
• 44:49
  Thank
• 44:50
  you
• 44:50
  very
• 44:50
  much
• 44:50
  for
• 44:50
  your
• 44:50
  time,
• 44:51
  man.
• 44:51
  Appreciate
• 44:51
  it.
• 44:51
  Yeah.
• 44:52
  All
• 44:52
  right,
• 44:53
  guys.
• 44:53
  For
• 44:53
  John
• 44:54
  Dudley,
• 44:54
  I'm
• 44:54
  Eric
• 44:54
  G.
• 44:55
  You've
• 44:55
  been
• 44:55
  listening
• 44:56
  to
• 44:57
  around
• 44:57
  the
• 44:57
  House.
• 44:58
  Thanks
• 44:58
  for
• 44:58
  tuning
• 44:59
  in
• 44:59
  to
• 44:59
  the
• 44:59
  first
• 44:59
  hour
• 45:00
  of
• 45:00
  this
• 45:00
  weekend's
• 45:01
  around
• 45:01
  the
• 45:01
  House
• 45:02
  show.
• 45:02
  If
• 45:02
  your
• 45:03
  radio
• 45:03
  station
• 45:04
  doesn't
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  carry
• 45:04
  the
• 45:04
  second
• 45:05
  hour,
• 45:05
  make
• 45:06
  sure
• 45:06
  and
• 45:06
  catch
• 45:06
  the
• 45:06
  podcast
• 45:07
  on
• 45:07
  your
• 45:08
  favorite
• 45:08
  podcast
• 45:09
  player.
• 45:09
  We
• 45:10
  appreciate
• 45:10
  you.