Latest / Early Edition with Ryan Bridge / Irene King: Aviation Commentator on the launch of Qantas' new loyalty scheme

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Irene King: Aviation Commentator on the launch of Qantas' new loyalty scheme · Early Edition with Ryan Bridge

• 0:00
  Speaker 1: So we have changes to Quantus's loyalty scheme. It's taking
• 0:03
  Speaker 1: off today. They're raiding the competition as part of it.
• 0:06
  Speaker 1: I mean it's a good deal for Quantus people, but
• 0:08
  Speaker 1: also they're raiding the competition with frequent flyers of other
• 0:11
  Speaker 1: airlines at Gold status or higher able to get Quantus
• 0:14
  Speaker 1: Gold by earning just one hundred credits just buy a
• 0:17
  Speaker 1: ticket and where you go, rather than the usual seven hundred.
• 0:20
  Speaker 1: Air New Zealand also updated its airpoints system last year.
• 0:23
  Speaker 1: So I'm joined by aviation commentator Irene King. Hello, Irene,
• 0:26
  Speaker 1: good morning. Is this a big deal?
• 0:31
  Speaker 2: I think that's hugely technical. And you know we're starting
• 0:35
  Speaker 2: to see more and more sales in the market and
• 0:37
  Speaker 2: this is just a different form of a sale.
• 0:40
  Speaker 1: Well, will this attract an Air New Zealand's frequent fire
• 0:43
  Speaker 1: to suddenly switch allegiance to Quantas Oh?
• 0:47
  Speaker 2: I think people now are pretty smart. They have allegiances
• 0:50
  Speaker 2: all over the place, and you know you just go
• 0:52
  Speaker 2: for the best sale.
• 0:54
  Speaker 1: Is the Air New Zealand competitive. We see Quantus making
• 0:56
  Speaker 1: these changes. Their New Zealand made some changes last year.
• 0:58
  Speaker 1: Are we keeping up?
• 1:01
  Speaker 2: Look? I think there's two things this Quantus announcement is
• 1:04
  Speaker 2: hugely technical. It's about cash flow in getting law engagement
• 1:10
  Speaker 2: from high spending, high ball customers. Any Zellans is more
• 1:18
  Speaker 2: about you know, brand refresh It's not as technical. It's
• 1:22
  Speaker 2: about setting a simple, smart responseive platform. And that's what
• 1:30
  Speaker 2: any Zealand does well. You know, it does things generally
• 1:34
  Speaker 2: very simply, very smart and can respond very quickly.
• 1:38
  Speaker 1: For those people who do like the quantus and are
• 1:40
  Speaker 1: frequent fliers and going through the tears, this new scheme
• 1:43
  Speaker 1: offers frequent fires. It has to step through those tears
• 1:46
  Speaker 1: faster and so you can then access better service or
• 1:49
  Speaker 1: you can use your points to buy flights. So what
• 1:52
  Speaker 1: do travelers prefer? Better lounges or bonus flights?
• 1:56
  Speaker 2: Bonus flights? You know, I think the lounge are all
• 2:00
  Speaker 2: pre much of a muchness now, but you get this
• 2:05
  Speaker 2: and centers around bonus sites or the ability to secure
• 2:10
  Speaker 2: your status for a longer period of time. You know,
• 2:13
  Speaker 2: those are the things that customers really respond to.
• 2:16
  Speaker 1: Irene, I thank you once again for waking up for us,
• 2:18
  Speaker 1: Irene and King the aviation commentator. So check out your
• 2:22
  Speaker 1: point scheme, particularly if your quantit so you can really
• 2:24
  Speaker 1: double your points very very quickly. Indeed. Now for more
• 2:28
  Speaker 1: from earlier edition with Ryan Bridge, listen live to news
• 2:31
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• 2:34
  Speaker 1: podcast on iHeartRadio