Latest / Shafer Heating and Cooling Service Repair Podcast / I Bought A Thermostat, Now What Should I Do?

Transcript

I Bought A Thermostat, Now What Should I Do? · Shafer Heating and Cooling Service Repair Podcast

• 0:01
  Check a Pro Joe here on the Check A Pro,
• 0:02
  A Pro Radio show with one of my favorite home service professionals here at Check a Pro Nathan Shafer from Shafer heating and cooling.
• 0:11
  Hey,
• 0:11
  Nathan.
• 0:12
  Hey Joe,
• 0:13
  how are you?
• 0:14
  I am living the dream.
• 0:15
  Thank you so much.
• 0:16
  Hey,
• 0:16
  a question coming into the radio show.
• 0:18
  Can I ask you this question of a listener?
• 0:21
  Absolutely.
• 0:22
  OK.
• 0:23
  Question is I bought a thermostat now,
• 0:25
  what should I do?
• 0:27
  I think I know your answer.
• 0:30
  Hopefully you kept the receipt and you can return it.
• 0:34
  Why is that?
• 0:36
  No,
• 0:36
  in all seriousness though?
• 0:37
  I mean,
• 0:37
  you know,
• 0:38
  that,
• 0:38
  that is a great question.
• 0:39
  So that does come up quite often.
• 0:41
  Um You know,
• 0:42
  and it's,
• 0:42
  they're,
• 0:43
  they're readily available.
• 0:44
  You can get one anywhere you go to your local hardware store or online or et cetera.
• 0:48
  Uh But oftentimes what we find is that people will buy uh their own thermostat and try to put it on and then oftentimes it leads into more issues,
• 0:56
  um maybe they're wired up differently or incorrectly.
• 0:59
  Um And it causes a short,
• 1:00
  sometimes it's as simple as it blows a fuse.
• 1:02
  Other times it takes out a transformer or maybe a circuit board or,
• 1:06
  or creates communication faults within the system.
• 1:08
  And so there are so many different types of systems out there uh from different staging to different types,
• 1:13
  different compatibilities and same with thermostats.
• 1:16
  Not all thermostats are universal thermostats.
• 1:19
  And so,
• 1:19
  uh not only just to,
• 1:21
  to save yours,
• 1:21
  save yourself the time uh of,
• 1:25
  of not getting your system back up and running as quickly as possible,
• 1:27
  but also to save yourself some money.
• 1:29
  I would suggest,
• 1:30
  um,
• 1:31
  calling a professional,
• 1:33
  uh,
• 1:33
  to ensure that we get the right thermostat for your system for your needs and that it gets installed correctly,
• 1:38
  not only installed correctly but also programmed correctly.
• 1:40
  So your system still works as efficiently as possible.
• 1:44
  I would agree.
• 1:45
  So,
• 1:45
  let me ask you a question.
• 1:46
  Let's say it's the holidays and someone received a new smart thermostat.
• 1:52
  It's a pretty nice product.
• 1:53
  It's a big brand name.
• 1:55
  Is it possible that you guys can come out and install it and make it compatible?
• 2:00
  It is possible.
• 2:01
  Yes.
• 2:01
  Yeah.
• 2:01
  So once again,
• 2:02
  depending on that,
• 2:03
  what system you have and,
• 2:04
  uh,
• 2:04
  depending on that thermostat,
• 2:06
  if it's everything is compatible.
• 2:07
  Um,
• 2:08
  that is a possibility.
• 2:09
  Yeah.
• 2:10
  Ok.
• 2:11
  And,
• 2:11
  but you really rather,
• 2:13
  uh,
• 2:13
  be able to match the,
• 2:17
  you know,
• 2:17
  the furnace and the air conditioning system with the correct thermostat and you guys keep this product stocked in the warehouse on the truck,
• 2:25
  don't you?
• 2:26
  Absolutely.
• 2:27
  Yeah.
• 2:27
  The trucks are fully stocked.
• 2:28
  Um,
• 2:29
  they're also in stock here at the shop.
• 2:30
  So we have lots of choices to choose from.
• 2:32
  Uh,
• 2:32
  the technician will have it on the truck when they're there.
• 2:34
  And another thing too to remember as far as for us,
• 2:36
  you know,
• 2:36
  personally is,
• 2:38
  uh,
• 2:38
  you know,
• 2:38
  even if you did,
• 2:39
  in that case,
• 2:40
  you did get one,
• 2:40
  maybe it's for Christmas or whatever.
• 2:42
  Um,
• 2:43
  and you want to put that on a lot of times too.
• 2:44
  I,
• 2:45
  not only us,
• 2:46
  but a lot of companies prefer to put it in and install um,
• 2:49
  parts that they sell versus ones that maybe you provide forces is a one on liability.
• 2:55
  Uh But two,
• 2:55
  it's just,
• 2:56
  it's just a long term relationship,
• 2:57
  right?
• 2:58
  And so typically when something happens and we install maybe your parts uh and something doesn't work later down the road,
• 3:04
  then,
• 3:05
  then it can cause a,
• 3:06
  a point in the finger.
• 3:07
  Right.
• 3:07
  Well,
• 3:08
  it's,
• 3:08
  it's the thermostat's fault,
• 3:09
  right?
• 3:09
  In this case,
• 3:10
  the part,
• 3:11
  well,
• 3:11
  no is because you wired it up wrong or this,
• 3:13
  that and the other.
• 3:14
  And for us as a company,
• 3:15
  we always like to take all the risk off of our customers and we put it all on us just like we don't have new terms and conditions,
• 3:20
  we have all written guarantees on our invoices.
• 3:23
  And so a lot of things that we do differently and so that when anything happens later down the road Hey,
• 3:28
  it's always us.
• 3:28
  Right.
• 3:29
  We got you.
• 3:29
  And which is why we give a lifetime,
• 3:31
  uh,
• 3:31
  warranty,
• 3:32
  uh,
• 3:32
  on all our repairs.
• 3:34
  Um,
• 3:35
  and so just lots of things to keep in mind sometimes saving a couple bucks up front,
• 3:39
  uh,
• 3:39
  to get that one off the shelf isn't always the long term,
• 3:42
  uh,
• 3:43
  best approach.
• 3:45
  It's best not to mess with the original equipment.
• 3:47
  Can you imagine,
• 3:48
  Nathan,
• 3:48
  someone taking a Ford F 150 replacing the engine with a Toyota going back to Ford saying it doesn't work.
• 3:56
  Yeah,
• 3:58
  that's not our engine,
• 3:59
  right?
• 4:00
  That,
• 4:00
  that's not compatible.
• 4:02
  And so I know that's an extreme example,
• 4:04
  but people can get these products now at home stores or online very easily.
• 4:12
  Yeah,
• 4:12
  it sounds crazy when you put it like that right in that analogy.
• 4:15
  But really that's what happens every day uh with a lot of people's H PAC systems with their heating cooling systems,
• 4:21
  uh or different things in the home.
• 4:23
  And so really that we shouldn't treat that any differently because uh there's a lot of things to take into consideration.
• 4:27
  You know,
• 4:28
  it's the utilities that you're paying each month.
• 4:30
  If it's not working correctly,
• 4:31
  it's the safety of,
• 4:32
  you know,
• 4:32
  your home and your family.
• 4:33
  Um,
• 4:34
  a lot of things go into that.
• 4:35
  So we wanna make sure everything is working 100% correctly properly and is a,
• 4:39
  is a match.
• 4:41
  And Nathan,
• 4:41
  I like what you said,
• 4:42
  the liability is on you.
• 4:43
  So when you come and install the thermostat and you come and you maintain my H VAC system when something goes wrong,
• 4:52
  I call you and your team comes out and they fix it because you're responsible for it now.
• 4:57
  Absolutely.
• 4:58
  And we're available 24 7.
• 4:59
  So you don't have to wait till tomorrow or,
• 5:02
  or Monday,
• 5:02
  right to go back to that particular store when they open.
• 5:05
  Uh,
• 5:05
  our team is readily available around the clock.
• 5:07
  So,
• 5:08
  uh,
• 5:08
  even if it is a holiday or middle of the night,
• 5:10
  uh,
• 5:10
  we're always there ready to,
• 5:12
  to serve our customers in need and I love your maintenance plans over time.
• 5:16
  People can be protected.
• 5:18
  That's fantastic.
• 5:19
  Absolutely.
• 5:20
  Nathan,
• 5:21
  thank you so much for joining me today on the program.
• 5:22
  Appreciate it.
• 5:23
  Hey,
• 5:24
  thank you.
• 5:24
  Have a good day.