"Customers Told Us We Were Actually Nice" — Joey Margavio | GGP #131
Trust isn't built when customers pick up their repaired vehicle—it's built the moment someone answers the phone. In this episode of the Garage Grit Podcast: Origin & Impact, Joey Margavio shares how customer perception became one of Star Auto Service's biggest competitive advantages.As a second-generation leader at Star Auto Service in Metairie, Louisiana, Joey grew up in the shop his father built. Stepping into leadership meant preserving decades of customer loyalty while adapting to modern expectations around communication, transparency, and digital inspections. Star Auto Service+1The…
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