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How One Employee Got Promoted by Creating a Knowledge Base
In this episode of The Promotion Memo, Lucas and Luna explore how a mid-level software engineer at a midsize SaaS company got promoted to senior engineer by building a company-wide knowledge base. Before her intervention, the engineering team wasted an estimated 15 hours per person per month answering the same questions over Slack — onboarding docs were outdated, tribal knowledge lived in people's heads, and new hires took six months to reach full productivity. She audited the top 100 recurring questions from the team's Slack history, categorized them, and wrote clear, searchable…
The skinny
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