Latest / The Indie Hacker Podcast with Fexingo: Solo Developers, SaaS Side Projects, and Independent Tech
How One Indie Hacker Automated Customer Support
In this episode of The Indie Hacker Podcast, Lucas and Luna explore how solo developer Mike Thompson automated 95 percent of customer support for his SaaS product, SheetMagic, using a combination of AI chatbots, smart documentation, and proactive outreach. They break down the specific tools he used (including a custom GPT wrapper and Zapier), the metrics he tracked (first response time dropped from 45 minutes to 90 seconds), and the surprising downside: losing the qualitative signal that live conversations provide. The hosts discuss whether full automation is a trap for early-stage products…
The skinny
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