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The Importance of Sharing with Larson Home Services · Ask The Experts

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Speaker 1: Thirteen ten Wiba Madison in the morning and asked the
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Speaker 1: experts brought to you by Larsen Home Services. Joining us
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Speaker 1: this morning from Larsen Home Services, mister Andrew Larson. Andrew,
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Speaker 1: how you doing this morning?
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Speaker 2: Always great, It's.
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Speaker 1: Always great to chat with you, and we've got an
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Speaker 1: important conversation a head involving talking to your friends and
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Speaker 1: talking to your neighbors. And as we talk with Andrew
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Speaker 1: each and every Wednesday morning right here on thirteen ten, Wiba,
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Speaker 1: I hope you have a chance to check out the
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Speaker 1: website Larsenhomeservices dot com. That's l A R S O
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Speaker 1: N Home Services dot com. R toephone number six SO
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Speaker 1: eight five three five forty three forty three. That's six
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Speaker 1: SO eight five three five forty three forty three and Andrew.
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Speaker 1: A couple of months ago, we had a really bad
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Speaker 1: storm roll through down in Edgerton where I live, and
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Speaker 1: there are a lot of people going door to door
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Speaker 1: looking for work. Looking Again, I don't fault anybody for this,
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Speaker 1: I mean, it's the reality of getting it word out.
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Speaker 1: One of the things that I was sure to do though,
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Speaker 1: is to make sure to talk to the people in
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Speaker 1: my neighborhood about what you guys did for us at
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Speaker 1: large Snome services, and I sometimes think that's overlooked for
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Speaker 1: folks that have had an opportunity to work with you Andrew.
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Speaker 1: It goes so well, it's such a great experience. Unfortunately,
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Speaker 1: people don't tend to share share that as much as
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Speaker 1: if they had something not go right. People love talking
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Speaker 1: about things that don't go right, but when you're consistently good,
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Speaker 1: sometimes that hurts you. And people just expected and don't
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Speaker 1: necessarily share that great experience, do they?
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Speaker 2: No, they don't, but you know what they do share?
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Speaker 2: What's that bad experience? Oh my goodness. So what we
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Speaker 2: know and studies have been done on it, is that
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Speaker 2: it takes ten super happy people to go tell one
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Speaker 2: person wow, but it takes one upset person to go
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Speaker 2: tell ten people Okay. So yeah, I mean to a
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Speaker 2: certain extent, I mean good cuss fromer service and a
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Speaker 2: good experience is it's expected, and I mean so like
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Speaker 2: one of our taglines is be part of the experience
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Speaker 2: Wisconsin's best roofing experience, Wisconsin's best installation experience. And we
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Speaker 2: do that for a reason because that's truly what we
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Speaker 2: aim for. Because our ultimate goal, obviously is to help
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Speaker 2: people fix their homes. We take it very very seriously
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Speaker 2: because people spend they spend a lot of money on
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Speaker 2: their homes, right, and what I feel the things that
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Speaker 2: we do are extremely important for everybody's home. Not everything
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Speaker 2: that we do is is flashy and you know, it's
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Speaker 2: not new kitchens and countertops and you know I always
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Speaker 2: say that because I mean stuff looks really nice. Yeah,
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Speaker 2: but you know, the things that we do are extremely important.
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Speaker 2: People spend a ton of money. So we talk about it.
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Speaker 2: Literally every single week we have a leadership meeting and
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Speaker 2: we talk about our experience, our touch points, our communication.
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Speaker 2: It's something that is gone over every day, if not
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Speaker 2: every other day with our production people. Before they leave
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Speaker 2: the leave the shop in the morning, go out do
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Speaker 2: a great job. I mean, what's expected is that we're
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Speaker 2: going to come out and put a roof on, We're
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Speaker 2: going to come out and put gutters on, We're going
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Speaker 2: to come out put insulation or do our ultimate addict
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Speaker 2: solution or ultimate roofing solution. And it's going to be
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Speaker 2: done right. But here's the thing, most homeowners wouldn't know
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Speaker 2: if we did it right or not right. I mean
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Speaker 2: it's done and you see it. And I always talk
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Speaker 2: about especially with a roof the most important part of
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Speaker 2: the roof is covered up. You can't see it anyhow,
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Speaker 2: So that's just expected. We're going to do a great job.
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Speaker 2: But the other things are the communication. Was our project
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Speaker 2: manager polite, was he communicating with the homeowner throughout the process?
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Speaker 2: Was everything protected around the home? I siding covered, garage
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Speaker 2: door is covered, exit points covered, air conditioners covered. Was
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Speaker 2: the cleanup good? I mean, we give a no nail guarantee.
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Speaker 2: So I know I'm rambling, but these are the things
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Speaker 2: that are so important for us, simply because with today's
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Speaker 2: with today's age of Google and Google review Honestly, Google
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Speaker 2: Google reviews have been I think a god send for homeowners.
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Speaker 2: To be honest with you, I mean, if I'm going
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Speaker 2: to look up a contractor and try to spend thousands
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Speaker 2: of dollars to get something done on my home and
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Speaker 2: that contractor doesn't even have a Google profile with reviews,
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Speaker 2: me personally, I'm not going to work with that person.
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Speaker 2: Because here's the deal. This is like our one author,
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Speaker 2: this is our one one thing that everybody can use
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Speaker 2: where they can gain trust in that contractor Okay, we
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Speaker 2: see that they've done a lot of work, they've got
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Speaker 2: a lot of reviews. It's really really good. There's a
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Speaker 2: little bit more trust there. So our whole goal is
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Speaker 2: to go out fix people's homes, make the experience great,
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Speaker 2: get a good review, and then we do ask people
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Speaker 2: if you know anybody who's our services, we would love
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Speaker 2: to chat with them, and we give referral fees. And
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Speaker 2: that's really what it comes down to because marketing is
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Speaker 2: so expensive. Yeah, but telling somebody that you, I mean, honestly,
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Speaker 2: if if I'm in a neighborhood, I mean I'm in
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Speaker 2: a neighborhood, I get something done, like I tell people
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Speaker 2: about it. I'll get my I've had my driveway resealed,
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Speaker 2: I've had my yard work done. I tell people because
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Speaker 2: that way they know, like, look, I use them, they
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Speaker 2: did a great job. There's not a lot more trust
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Speaker 2: it could be gained than that.
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Speaker 1: Yeah, and I don't know that people fully always appreciate
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Speaker 1: the weight that comes with that is like if you
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Speaker 1: tell somebody about your experience and you tell them, you know,
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Speaker 1: what a great job and how satisfied you were, that
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Speaker 1: carries I don't know that folks fully understand how much
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Speaker 1: weight that carries and how important that is, not just
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Speaker 1: obviously to the business, but also to your neighbors. If
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Speaker 1: you had a good experience, they're going to encounter some
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Speaker 1: folks out there that are gonna you know, you think
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Speaker 1: of like the roofing industry. Unfortunately, there are some there
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Speaker 1: are some cut corner operations out there. There are some
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Speaker 1: bad actors out there as well. You can help people
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Speaker 1: avoid that interaction by simply saying I worked with Andrew,
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Speaker 1: I worked with Larsenalm Services. I did this and it
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Speaker 1: was a great experience. You can not only is it
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Speaker 1: good obviously for lar Storm Services, but it's good for
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Speaker 1: those homeowners as well because they don't have to deal
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Speaker 1: with some of these you know, these people that don't
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Speaker 1: have the greatest track record or reputation. You're helping them
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Speaker 1: make an informed, a great decision based on your actual experience.
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Speaker 2: We don't want people to get taken advantage of Yeah, right,
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Speaker 2: and we hear it all the time. I mean when
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Speaker 2: it comes to the con when it comes to contractors specifically,
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Speaker 2: they have more complaints than any other industry out there.
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Speaker 2: But I have a feeling that is changing a little
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Speaker 2: bit because of the internet. It's just not it's not
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Speaker 2: easy to screw up a job and walk away from
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Speaker 2: it and just get away scott free. Sure you're gonna
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Speaker 2: get called out, and I think that's a good thing.
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Speaker 2: Where you go back twenty years and that was tough
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Speaker 2: twenty years In prior it was pretty tough to do.
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Speaker 2: Guys had come do a job, not do it right
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Speaker 2: or usually what happened most of the time is that
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Speaker 2: inexperienced contractors don't really know what it costs to do
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Speaker 2: the job, do it well, get it done, and stay
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Speaker 2: in business. That's the biggest part of it. And they
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Speaker 2: would just get to the point where they run out
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Speaker 2: of money on jobs and then they're done well. They
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Speaker 2: could very easily then go close one business, start another
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Speaker 2: one and nobody would know the difference. So you know,
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Speaker 2: when you're trying to find somebody, whether it's whatever it is,
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Speaker 2: whatever home services it is, I mean, make sure they've
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Speaker 2: been in business for.
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Speaker 1: Us a long time, and it's oh good, No.
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Speaker 2: Just say, make sure they've been in business a lot
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Speaker 2: of time. Look at their reviews. Between Larson and Keeni
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Speaker 2: Home Services. I think we've talked about this, but we
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Speaker 2: are one now. We've really joined forces and Larson Keeni
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Speaker 2: Home Services. I mean we have over twelve hundred reviews,
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Speaker 2: So twelve hundred reviews and I like a four to
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Speaker 2: eight or a four to nine. Of course we've made mistakes,
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Speaker 2: were not perfect, but we've fixed all those mistakes. And
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Speaker 2: I will say this, most of the bad reviews that
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Speaker 2: we've actually gotten our people we haven't done work for.
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Speaker 2: That's like the oddest thing. Like you know, people riding
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Speaker 2: a bike didn't like someone passing them, or they didn't
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Speaker 2: like the way that we showed up to their house
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Speaker 2: looked at the work and were like out of our scope.
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Speaker 2: Oh one star, I mean, ridiculous. But anyway, it just
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Speaker 2: seems to be that most of the people we haven't
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Speaker 2: actually done work for, and the ones that we have
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Speaker 2: that we made mistakes, we admit it, We suck it up,
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Speaker 2: we fix it. If we have to redo the whole job,
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Speaker 2: we redo the whole job. And that I don't like
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Speaker 2: me seeing anything up. Don't like making mistakes, but if
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Speaker 2: you stand behind it, fix it. I mean, that's really
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Speaker 2: all anybody can ask for.
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Speaker 1: And you mentioned too, you know, it's it's so ironic
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Speaker 1: that you mentioned I actually have a friend that owns
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Speaker 1: a business and I had a one star review and
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Speaker 1: just it's it's really really upsetting her. And and she's like,
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Speaker 1: I don't even know this person. That's no idea what
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Speaker 1: they're talking about.
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Speaker 2: Sometimes it's crazy. I mean, we had one where someone
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Speaker 2: wanted their whole house spray foamed, and which is something
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Speaker 2: that we do, but at the time, we were running
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Speaker 2: low pressure spray foam systems. They're more expensed. They're basically
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Speaker 2: made for small jobs. Okay, now we've got some high
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Speaker 2: pressure stuff and we do a lot more of that now.
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Speaker 2: But this was a few years ago and my rep
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Speaker 2: called me and he said, hey, this is a whole home.
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Speaker 2: It's gutted. They're remodeling it. And I was like, no, man,
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Speaker 2: I said, just be honest with them. Here's the deal.
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Speaker 2: We run low pressure system they're made for smaller jobs,
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Speaker 2: and it's going to be so much more expensive for
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Speaker 2: us to do it than a high pressure rig that here,
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Speaker 2: here's what we'll do. Here's a good high pressure person.
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Speaker 2: Give them a call one star review because they took
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Speaker 2: the morning off from work, and we're just like, what world,
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Speaker 2: we're trying to help you. You're going to be double
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Speaker 2: the other person. And then if you're not gonna get
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Speaker 2: anything more out of it, here, call this person. We
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Speaker 2: know they do great one star review. Oh my gosh.
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Speaker 2: Come on.
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Speaker 1: A couple of things I urge folks to do this morning.
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Speaker 1: Tell a friend, tell a neighbor. Also, if you've worked
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Speaker 1: with larg Storm Services, also if you worked large Stop Services,
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Speaker 1: leave a review, head on to go. Will tell them
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Speaker 1: about your experience. I know, I know you've probably absolutely
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Speaker 1: loved it, and it's great to get that feedback. Don't
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Speaker 1: over not just with large Home Services, any business you visit.
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Speaker 1: If you get great service, always take the time to
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Speaker 1: share that experience. It really really does help out getting
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Speaker 1: the word out and keeps keeps good folks in the
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Speaker 1: game and really gets them, gets them out there and
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Speaker 1: really helps homeowners as well. And that the other thing
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Speaker 1: I want to do this morning is head to the
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Speaker 1: website Larstomeservices dot com. Even better, give them a call
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Speaker 1: Larstom Services. Have Andrew and the team come out take
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Speaker 1: a look at your house. You will see firsthand what
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Speaker 1: we're talking about and why so many people rave about
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Speaker 1: the work that they do at Larstoom Services. Also, first
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Speaker 1: that first meeting there too, no pressure, it's just a
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Speaker 1: nice little informative get to know you. They take a
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Speaker 1: look at your house and I'll let you know what
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Speaker 1: they can do for you at Larstom Services pick up phone,
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Speaker 1: give a call six so eight five three five forty
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Speaker 1: three forty three. That's five three five four three four
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Speaker 1: three mentioned the website Larsenome Services dot com.
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Speaker 2: That's l A R.
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Speaker 1: S O N Home Services dot com. Andrew, it's always
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Speaker 1: fantastic chatting with you, my friend. Keep up the great
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Speaker 1: work and we'll talk real soon.
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Speaker 2: Thank you, see you next week.
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Speaker 1: We've got Kevin ham Ham's arbacare coming your way next
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Speaker 1: right here on thirteen ten wu ib A