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The Best, Worst Vendor Response to a Prospect Inquiry I’ve Ever Heard
My wife and I needed a new accountant. Ours had sold the practice, and we wanted someone who could handle more than just tax prep. So we did what everyone still does: asked friends for referrals. We got several names and reached out to three of them.
The first firm demanded that all inquiries go through email. I filled out the form, hit submit, and didn’t hear back. After a week went by, I tried again. No response. The second firm funneled you to voicemail. After two messages and no response, I moved on to the third firm.
And this is where I did hear back, and received the single best, worst…
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